How to Pay Your Charles Town Utility Bill Online

Paying your utility bill to the Charles Town Utility Board is now easier than ever thanks to convenient online payment options. The CTUB offers customers secure online bill pay through their user-friendly payment portal. Read on as I explain step-by-step how to pay your Charles Town electric water, sewer, and sanitation bills online.

Benefits of Paying Online

Here are some of the advantages of using the Charles Town Utility Board online payment system

• Convenience – Pay 24/7 without visiting the office or mailing payments
• Speed – Online payments process quickly to avoid late fees
• Security – Payment portal uses encryption to protect your information
• Accessibility – Manage account and pay from anywhere with internet access
• Simplicity – Easy to use site and clear instructions for online bill pay
• Automatic Payments – Set up recurring payments to ensure your bill is always paid on time
• Payment Receipts – Get emailed confirmation with record of payment details
• Account Management – View statements, balance, payment history all in one place

Paying online with CTUB is the ideal option if you want a fast, easy way to pay from home Read on for how to get started

How to Create an Online Account

To pay your utility bill online, you first need to register for an account on the CTUB payment portal at charlestownwv.municipalonlinepayments.com. Here are the steps to create your online account:

1. Go to the Municipal Online Payments website for CTUB.
2. Click on “Sign In / Register” in the top right.
3. On the login page, click “Register” below the username/password fields.
4. Enter your account number, account holder name, service address, email, and phone number. Your account number can be found on your paper utility bill.
5. Agree to the terms and conditions.
6. Click “Register Account” when finished.
7. You will receive a confirmation email with a link to activate your account. Click to activate.
8. Your account will be activated and you can now log in using your email and password.

The registration process only takes a few minutes. Make sure you have your utility bill on hand to reference for setting up your account info.

How to Pay Your Utility Bill Online

Once you have an online account, here’s how to pay your Charles Town bill:

1. Visit charlestownwv.municipalonlinepayments.com and login to your account.
2. The dashboard shows your account balance. Click “Make Payment” to start the payment process.
3. Enter the payment amount (typically your total account balance due).
4. Enter your payment method – credit/debit card or checking account.
5. Click “Continue” to go to the payment review page. Verify payment details.
6. Check the authorization box and click “Submit Payment” to confirm.
7. The payment will process and you will see a confirmation screen.
8. You will receive an emailed receipt as payment confirmation.

Online payments made before 5:00 pm on business days will typically process same day. Make sure to pay a few days before your due date to avoid late fees.

Helpful Tips for Online Bill Pay

These tips will help you get the most out of the Charles Town Utility Board’s online payment system:

• Log in and check your balance regularly to avoid surprise bills at the due date.
• Schedule payments for a few days before the due date listed on your bill.
• Save your payment method to avoid re-entering card details each time.
• Set up auto-pay to have payments processed automatically each month.
• Use account alerts to get notices about past-due bills or balance thresholds.
• Update your contact information if your phone number or email changes.
• Contact CTUB if you have questions about charges or account management.

Other Ways to Pay Your Bill

Even though paying your bills online is very convenient, CTUB does offer other ways to pay if you’d rather or need to:

• By mail – Send check or money order with your bill stub to PO Box 7338, Charleston, WV 25356. Allow 5+ days for delivery.
• In person – Visit the CTUB office at 661 S George Street, M-F 9am-5pm. There is an after-hours drop box.
• By phone – Call toll-free 1-888-299-1480 to pay by credit card over the phone.

I highly recommend setting up online bill pay with CTUB to simplify paying your utility bill. But it’s good to know you have alternatives if you need to pay offline in a pinch.

Avoid Late Fees and Disconnections

Here are some tips to avoid late payments, penalties, and service interruptions:

• Mark your due date on your calendar so you remember when to pay.
• Enroll in auto-pay or set bill pay reminders to ensure on-time payments.
• If you anticipate issues paying on time, contact CTUB before the due date to make arrangements.
• For past due bills, pay the overdue balance as soon as possible to restore service.
• Avoid extra fees by paying online which does not have a convenience charge.
• Update your contact info so CTUB can reach you about past due notices.

Setting payment reminders and paying online helps keep your utility payments on track. But if you do fall behind, reach out to CTUB right away for next steps.

Benefit From the Convenience of Online Bill Pay

As you can see, the Charles Town Utility Board offers a great online payment system for managing your electric, water, sewer, and sanitation service. Sign up for an account to conveniently pay bills 24/7, view your balance, set up auto-pay, and more. CTUB’s online portal makes paying utility bills faster and easier than ever.

Take advantage of this self-service option to simplify your monthly payments. Ditch the stamps, paper checks, and late fees. Pay smarter by paying online with the Charles Town Utility Board payment portal.