How to Pay Your Charlotte Meck Water Bill: A Comprehensive Guide

Paying your water bill on time is important for all residents and businesses in Charlotte and Mecklenburg County. The city’s water provider, Charlotte Water, offers several convenient payment options to fit different needs and preferences. In this comprehensive guide, we’ll walk through all the ways you can pay your Charlotte Meck water bill.

Overview of Charlotte Water

Charlotte Water provides drinking water and sewer services to over 1 million residents in Mecklenburg County They operate and maintain water treatment plants, wells, storage tanks, pumps, pipes and other infrastructure across the region.

As a department of the City of Charlotte government, Charlotte Water is overseen by the city manager and follows regulations set by the North Carolina Utilities Commission. Rates are approved annually by Charlotte City Council.

Online Bill Pay

Paying your water bill online through Charlotte Water’s website is the fastest and most convenient option for many customers. Here are the online payment methods:

• Bill Pay Portal You can set up recurring payments, make one-time payments and manage your account through the online bill pay portal. There are no convenience fees to use this system when you log in to your account.

• KUBRA EZ-PAY This allows you to make a one-time payment without logging in You’ll need your account number and street number Fees apply based on the payment amount.

To start, go to the Charlotte Water website and click on “Pay Your Bill”. From there you can access the bill pay portal or link to KUBRA EZ-PAY for a one-time payment.

The portal allows you to view your current bill, see payment history, update account information and enroll in paperless billing. You can set up automatic monthly payments or make manual one-time payments.

Pay by Phone

Call 311 or 704-336-7600 to pay your water bill over the phone. This routes you to Charlotte Water’s automated payment system run by KUBRA EZ-PAY.

You’ll need to enter your account number, street number, and payment info. Fees apply based on the payment amount. Phone payments can be made 24/7.

Pay by Mail

To pay your water bill by mail, write your account number on a check or money order payable to City of Charlotte. Include the payment stub from your water bill.

Mail your payment to:

City of Charlotte
P.O. Box 1316
Charlotte, NC 28201

Make sure to allow 5-7 business days for your mailed payment to reach the processing center. Payments must be received by the due date to avoid late fees.

Pay in Person

You can pay your water bill in person at several locations:

• Government Center – 600 E 4th St, open Monday-Friday 8am-5pm. Pay by cash, check or credit/debit card.

• Drop boxes at 600 E 4th St and some public facilities. Drop off check or money order with your bill stub.

• Authorized payment locations like CVS, Walmart, 7-Eleven, and more. Pay by cash only and bring your barcode. Fees apply.

• Neighborhood public facilities like libraries and recreation centers may accept payments by check.

Visit the Charlotte Water website for a full list of payment locations and hours. In-person payments allow you to pay with cash and get same-day credit to your account.

Payment Assistance Programs

If you are having trouble paying your water bill, Charlotte Water offers assistance programs including:

• Customer Assistance Program – Offers a reduced monthly water rate based on income eligibility.

• Crisis Assistance Program – One-time grant for customers unable to pay due to job loss, medical emergency, etc.

• WaterWISE – Free water efficiency audits and fixture repairs to help lower usage and bills.

Contact Charlotte Water for details on how to qualify and apply for these payment assistance programs.

Avoid Late Fees

Water bills are issued monthly and the due date is typically 21 days after the billing date. Late fees apply if payment is not received by the due date:

• 1.5% penalty on past due balance

• Disconnection if bill remains unpaid after 10 days past due

• $50 fee to restore service after disconnection

Setting up auto-pay through the online bill pay portal is the best way to avoid late fees. If mailing payments, allow 5-7 business days. One-time online payments via credit card or e-check can be made up until 11:59pm on the due date.

Account Management Tips

Here are some tips for managing your Charlotte Meck water account:

• Update your contact information if you move. This ensures you continue receiving bills.

• Enroll in paperless billing to receive bills electronically.

• Review bills monthly and report any unexplained spikes in usage which could indicate leaks.

• Take steps to conserve water which will lower your usage and bills.

• Set up bill reminders so your due date doesn’t sneak up on you.

• Contact customer service with any billing questions or to discuss payment plan options.

Staying on top of your Charlotte Meck water account will help avoid surprise late fees and ensure uninterrupted service.

Summary

• Charlotte Water offers flexible payment options like online, phone, mail, and in-person.

• The online bill pay portal allows account management and recurring payments without fees.

• Payment assistance programs are available for customers in need.

• Pay bills on time to avoid late fees and disconnection.

• Enroll in paperless billing and set reminders to stay organized.

Paying your water bill doesn’t have to be a hassle. Evaluate the payment methods and choose the option that best suits your needs. Charlotte Water aims to make it as easy as possible for all customers to pay their bills on time. Reach out to customer service if you have any questions or issues.