Paying your electric bill with Choctawhatchee Electric Cooperative (CHELCO) is quick and easy by phone. As a CHELCO member, you can call their toll-free number anytime to check your balance and make a payment by phone.
In this comprehensive guide, we’ll cover everything you need to know about paying your CHELCO electricity bill over the phone.
How to Pay Your CHELCO Bill by Phone
To pay your CHELCO electric bill by phone, simply call their toll-free billing number at 1-800-342-0990. You can call this automated phone payment line 24/7.
Have your CHELCO account number handy when you call for faster service. Follow the voice prompts to check your current balance, make a payment, and confirm details.
CHELCO accepts Visa, Mastercard, American Express, and Discover credit and debit cards for phone payments. They will also accept electronic checks over the phone.
A $2.50 convenience fee applies to debit/credit card payments per $500 increment.
Once your payment is submitted, it will immediately process and you will be provided a confirmation number Payments are typically applied to your account within 1 business day.
Benefits of Paying Your CHELCO Bill by Phone
Paying your CHELCO electric bill by phone offers many advantages:
- Fast and easy payment without mailing checks
- 24/7 phone line available anytime
- Payment posts quickly, often within 1 day
- Confirmation number provided for your records
- Avoid late fees by paying on the due date
- Use your existing credit/debit card or bank account
- No paper bills or stamps required
With phone payments, you can take care of your CHELCO bill quickly and reliably.
Step-by-Step Guide to Paying CHELCO Bills by Phone
Follow these simple steps:
-
Call CHELCO at 1-800-342-0990, 24 hours a day, 7 days a week.
-
Select your language preference when prompted.
-
Enter your 10-digit CHELCO account number.
-
Select the “Make a Payment” option from menu.
-
Choose how much you would like to pay on your bill.
-
When prompted, enter your credit/debit card or banking details.
-
Follow the voice instructions to complete payment.
-
Jot down the confirmation number at the end for your records.
-
Payment will apply to your account within 1 business day typically.
Paying by phone only takes a few quick minutes when you follow these directions.
Payment Tips for Paying CHELCO Bills by Phone
Use these tips for the best experience when paying CHELCO bills by phone:
-
Call from a quiet area to easily hear all the prompts.
-
Have your account number, card, and billing details ready before calling.
-
Pay at least few days before due date to ensure on-time payment.
-
Make a payment for the full statement balance to avoid late fees.
-
Write down the confirmation number in case you need to confirm the payment later.
-
Contact CHELCO if the payment hasn’t applied in 2 business days.
-
Update your payment card details as needed to avoid declined payments.
By following these phone payment tips, you can pay your bill quickly and without hassle.
Other Ways to Pay Your CHELCO Electric Bill
In addition to phone payments, CHELCO offers members several other convenient payment options:
- Pay online 24/7 through the CHELCO website account portal
- Use the MyCHELCO app to pay on your mobile device
- Pay in person at any CHELCO local office during business hours
- Mail a check or money order to CHELCO’s payment address
- Set up automatic bank account drafts directly through your CHELCO account
- Use the self-service kiosks located at CHELCO offices
However, for fast, simple bill payment, most members prefer the 24 hour CHELCO phone payment line.
Contact CHELCO Customer Service
If you have any questions or issues regarding your electric service or billing, please contact CHELCO customer care:
- By phone at 1-800-342-0990 for the billing department and account inquiries
- Online through the Contact Us form on www.chelco.com
- In person by visiting any CHELCO local office
CHELCO representatives are available to assist you Monday through Friday during regular business hours.
Convenience of Paying CHELCO Bills by Phone
Paying your CHELCO electric bill over the phone using their 24/7 automated line is fast, easy, and secure. With just your phone, account number, and payment details, you can take care of your bill payment anytime.
How to use CHELCO’s payment kiosk
FAQ
Where can I pay my CHELCO bill?
Does CHELCO have auto pay?
What is budget billing with CHELCO?
What is the late fee for CHELCO?
Where can I mail a CHELCO payment?
You can mail your payment to CHELCO, Dept. 3049, P.O. Box 11407, Birmingham, AL, 35246-3049. Each CHELCO office has a drop box located on the outside of the building. Available 24/7, you can come by at your convenience and drop your payment into the drop boxes at any time, day or night.
How do I contact CHELCO?
Contact CHELCO Can’t find what you are looking for or have another question? Contact CHELCO via the form below and a representative will be in touch within one business day. You may also call a member service representative at (850) 892-2111 during regular business hours. This form cannot be used to report a power outage.
How does CHELCO billing work?
In addition to CHELCO’s traditional billing method, we offer several alternatives to meet your needs. With averaged billing, your bill will be the average of the 11 months prior. This helps smooth out the seasonal highs and lows of your bill, reducing unexpected increases or decreases in your amount due.
Where can I get the CHELCO app?
The app allows you to pay your bill, check energy usage, update contact information, monitor or report outages and more. Available in the Apple Store or Google Play . For your convenience, CHELCO has kiosks available at five of our area offices: DeFuniak Springs, Freeport, Santa Rosa Beach, Bluewater Bay and Auburn.