Paying your water and sewer bill can feel like a hassle, but it doesn’t have to be Cherokee County Water and Sewer Authority (CCWSA) offers multiple convenient ways to pay your bill so you can choose the option that works best for you. In this article, we’ll walk through the different payment methods CCWSA offers and provide tips to make paying your bill fast and easy.
Understanding Your CCWSA Bill
Before paying your bill, it’s important to understand what you’re being charged for. Your CCWSA bill likely includes:
- Water service charges based on how much water you use. The more water you use, the higher this fee.
- Sewer service charges, which may be a flat fee or based on water usage.
- State sales tax on the water and sewer charges.
- Possible late fees if paying after the due date.
Review your bill carefully to ensure all charges look accurate before paying If anything seems off, contact CCWSA customer service right away to inquire.
Your bill will note the total amount due and the exact due date. Try to pay the bill in full by the due date to avoid late fees. If needed, CCWSA offers payment plan options.
Paying Your CCWSA Bill Online
The fastest and most convenient way to pay your CCWSA bill is online through the CCWSA website or their third-party payment processor, Nexbillpay. Here’s how online payment works:
Pay at CCWSA.com
- Go to CCWSA.com and click “Pay Online”
- Enter your account number and 4-digit PIN
- Select whether you want to pay the total amount due or enter a different payment amount
- Enter your payment information and submit
Pay at Nexbillpay.net
- Go to Nexbillpay.net
- Click “Pay As Guest” or sign-in to your account
- Enter your account number and billing zip code
- Select payment amount and enter payment details
- Review and submit payment
The money should come out of your account immediately after paying online. You’ll have a payment confirmation you can print or save. Online payments arrive to CCWSA within 1-2 business days.
Paying by Phone
If you prefer to talk to a live person, CCWSA offers phone payment. Call 770-479-1813 and select the billing and payments option.
Have your account number and payment details ready. You’ll need to enter them via your phone keypad. The agent can take a credit/debit card or electronic check payment over the phone. Phone payments arrive to CCWSA within 1-2 business days.
Paying by Mail
To pay by check or money order via mail, complete the payment stub from your paper bill. Write your account number on the check or money order and detach and enclose the stub in the envelope.
Mail your payment at least 5-7 business days before the due date to ensure it arrives on time. Send to:
CCWSA
PO Box 5000
Canton, GA 30114
Make sure to mail to the PO box and not the physical address for fastest processing.
Paying in Person
You can pay your CCWSA bill in person at the CCWSA headquarters:
140 W Main St
Canton, GA 30114
Payments made in person must be received before 4 PM on the due date to avoid late fees. In person payments can be made by cash, check, money order, or credit/debit card.
Tips for Paying Your CCWSA Bill
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Set up automatic monthly payments or recurring payments online so you never forget.
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If funds are tight, call CCWSA to set up a payment plan rather than letting large late fees accumulate.
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Keep your account details like account number, PIN, and zip code in one place so they’re handy when you need to pay.
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Pay a few days early each month in case of processing delays with mail or online payments.
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Contact CCWSA immediately if your payment will be late or you see any discrepancies on your bill.
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Update your contact information with CCWSA so they can reach you about any billing issues.
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Go paperless by signing up for e-bills to save paper and have instant access to your bill.
Paying your water and sewer bill may feel tedious, but CCWSA offers flexible payment options to simplify the process. Follow the tips above to make bill payment fast, easy, and headache-free each month. Reach out to CCWSA customer service if you ever have any questions or issues with your account or billing statement.
Rates & Billing | Leak Policy
The Cherokee County Water and Sewerage Authority understands that sometimes customers will have an increased water/sewer bill due to an unforeseen leak on the customer’s side of the meter. The CCWSA Board of Directors approved a policy to provide assistance to these customers. The Leak Adjustment Policy below can help determine if you could possibly qualify for an adjustment to your water/sewer bill. Customers that would like to request a leak adjustment should download and complete the Leak Adjustment Request Form and return to the address on the form or email.
What – A leak is considered an unintentional water loss caused by broken or damaged plumbing fixtures, pipes or irrigation equipment at a customer’s residence or non-residential site that results in a customer’s bill being higher than the customer’s typical bill for water services. CCWSA owns and operates water mains in the public right-of-way (up to and including the water meter). We are not responsible for private plumbing systems or the service line between the water meter and your home.
How – Customer applies for help by means of a standard form available on our website and/or at Customer Service. Customer must show sufficient (determination of the Customer Service Manager) proof of leak repair.
Timeliness On The Part Of The Customer – The customer must apply for leak help within 90 days of the customer’s identification and repair of a leak to be eligible for leak help.
How Much – Customer can receive help on a high water bill due to a leak on the customer’s side of the meter no more than once within a rolling 12-month period (rolling 1-year timeframe starting from the date of last leak help the customer received). Leak help means that the water volume above the customer’s average bill (12 month average or average of all bills for those who have been customers less than 12 months) will be charged at the wholesale rate. In the event that a leak appears to have impacted the billing for two consecutive months, both months may be considered.
Customer Payment Accommodation – Customers who receive leak help may receive (at the discretion of the Customer Service Manager) an extended payment period over which to complete paying for the leak-caused bill. A customer cannot receive any help for a new leak until and unless an extended payment bill has been paid in full.
Customers On Public Sewer – Customers on public sewer service who receive leak help may receive forgiveness of sewer charges in excess of the customer’s average bill (12 month average or average of all bills for those who have been customers less than 12 months) if the customer demonstrates (determination of the Customer Service Manager) that the water from the leak did not enter the sewer system.
Pool Repair — Pool repair shall qualify as a leak. Filling of a new pool (construction) shall not qualify as a leak.
Final Decision On Leak Help – This represents the whole and complete leak help policy of the Board of Directors of the Cherokee County Water & Sewerage Authority. The decision of the Customer Service Manager regarding leak help is final. Any customer who feels aggrieved by this policy may seek a hearing before the Board to present perceived policy inadequacies.
Single-Family Residential Toilet Rebate Program
The CCWSA Board Of Directors has elected to participate in the district-wide Toilet Retrofit Program of the Metropolitan North Georgia Water Planning District.
For information regarding this program and to see if you are eligible for participation, please visit NorthGeorgiaWater.org or call 404-463-8645.
Pay Water and Sewer bills online
FAQ
Where can I pay my Cherokee County water bill?
How much is the average water bill in Canton GA?
How do I start water service in Cherokee County?
Where does Cherokee County, GA get its water supply?
Does Cherokee County Water & Sewer Authority offer nexbillpay?
Cherokee County Water & Sewer Authority has partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit, or credit cards. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Account Number # provided on your statement.
How do I pay my Cherokee County Water & Sewerage Authority (GA) Bill?
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What does Cherokee County Water & Sewerage Authority (Ga) do?
Cherokee County Water & Sewerage Authority provides water treatment, distribution and collection services to residential and commercial customers in Georgia. Common questions, curated and answered by doxo, about paying Cherokee County Water & Sewerage Authority (GA) bills. What ways can I pay my Cherokee County Water & Sewerage Authority (GA) bill?
How do I login to ccwsa (Cherokee County Water & Sewerage Authority)?
If you already have an account, you just need to login to the CCWSA (Cherokee County Water and Sewerage Authority) site. CCWSA (Cherokee County Water and Sewerage Authority) accepts credit cards, debit, and direct deposit. Click here to login .