Paying your Chesterfield County utility bill is easy and convenient with the various payment options available. As a Chesterfield County resident, it’s important to understand your billing and know the ways you can pay your water and sewer bill. This article will provide a helpful guide for Chesterfield County utility customers on paying their bills.
Overview of Chesterfield County Utility Billing
Chesterfield County provides water and sewer services to residents and charges for this on a bimonthly (every other month) basis. Bills are due upon receipt and considered delinquent if not paid within 25 days of the billing date.
The county offers both online and offline payment options with no additional fees. You can pay using the online portal, by phone, automatic payments, mail, drop box, or in person at the Utilities office.
Billing Frequency
- Chesterfield County utility bills are sent bimonthly, every other month
- The billing periods are January/February, March/April, May/June, July/August, September/October, and November/December
- Bills are due upon receipt, typically with a 25 day grace period before considered delinquent
Delinquent Payments
- Bills not paid within 25 days of the billing date are considered delinquent
- A late fee of $1.50 or 5% of balance (whichever is greater) is charged on delinquent bills
- An additional 1% monthly interest fee is added to unpaid delinquent balances
- After 60 days delinquent, water service may be disconnected
Payment Options
Chesterfield County offers the following ways to pay your utility bill with no additional fees
- Online portal
- Phone
- Drop box
- Automatic payments
- In person at Utilities office
- Kiosk locations
Paying Online
The easiest way to pay your Chesterfield County utility bill is online through the [Customer Portal](https://www.chesterfield.gov/448/Account-Management
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Health and Safety Guidelines
To make payments or submit applications for new connections, customers may continue to use the walk-up drop boxes located at each entrance of the Utilities building. For added convenience, a drive-up drop box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building for customers who want to remain in their car while dropping off a payment or application. For your protection, please do not place cash in the drop boxes.
If your water consumption appears to be higher than normal:
- Check for leaks, especially in toilets, before calling Utilities.
- Take into account the amount of time spent watering lawns or gardens, as this practice uses a significant amount of water.
For information about high bills, view the High Usage and Leaks page or call 804-748-1291.
Direct Debit and Automatic Payments
Register in the customer portal with AutoPay to have your payment automatically withdrawn based on your choice of payment method and frequency. After you register, you can make changes to payment methods and frequency at your convenience.
Please call the Billing/Customer Service section at 804-748-1291, Monday-Friday, 8:30 a.m.-5 p.m., excluding holidays, if you have any questions.
Deposit your bill in the drop boxes (PDF) located outside the Utilities building at any time on or before the due date. Your payment stub should be included to ensure proper credit to your account. Walk-up boxes are located at each entrance to the Utilities building located in the Chesterfield County Government Complex at 9840 Government Center Parkway, Chesterfield, VA 23832.
For added convenience, a drive-through box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building. For your protection, please do not place cash in the drop boxes.
Visit the Utilities Customer Portal to register for eBills. From the portal, select the Accounts Menu, then select paperless. Once you sign up for electronic billing, you can view all bills in electronic format from the date you sign up moving forward. Customers will not be able to view past bills that were sent in paper format. Email notifications for paperless customers will come from an automated email address from paymentus.com.
Pay at the kiosks located at the Administration Building, Clover Hill Library, Meadowdale Library and North Courthouse Library for your convenience by following the system instructions.
Mail your bill using the envelope provided in your bimonthly bill. Please include the payment slip to ensure proper credit to your account. Payments should be mailed to:
Department of Utilities Chesterfield County P.O. Box 71143 Charlotte, NC 28272-1143
Chesterfield County Utilities Department P.O. Box 608 Chesterfield, VA 23832
Pay by phone any time by calling 844-449-7664 and following the system instructions.
The Chesterfield County Utilities Department in-person services include accepting water and wastewater payments, accepting applications for new water and/or wastewater connections, establishing new services for customers moving into properties, disconnecting services for customers moving out of properties, and responding to billing questions. Other utility services are available via phone, email or video conferencing. Department information can be obtained by calling 804-748-1271. Water and wastewater payments can be made at any time through the Customer Portal or by calling 1-844-449-7664.
Chesterfield woman’s water bill tops nearly $1500: ‘There’s no way’
How do I pay my Chesterfield County utility bill?
Learn more about the Chesterfield County Utilities Department. How do I make a payment on my Chesterfield tax bill? Start by making a one-time payment through our website chesterfieldtwp.org: Click on the Tax/Water Bills Online Payments button on the home page. Click Utility bill payment (search for account number, or name, or address).
What does Chesterfield County Utilities Department do?
Chesterfield County Utilities Department, located in Chesterfield Court House, Virginia, provides water and sewer services to Chesterfield County, Virginia. They offer residential and commercial services, billing and account inquiries, and technical support for online and phone payments.
What happens if I don’t pay my Chesterfield utility bill?
All outstanding charges, fees and assessments must be paid before service can be restored. For information about outstanding charges, call 804-748-1291. The Code of the County of Chesterfield, Section 18-30, referring to termination of service for nonpayment of utility charges and security deposit, was revised July 1, 2016.
How often are Chesterfield utilities water and wastewater customers billed?
Chesterfield Utilities’ water and wastewater customers are billed bimonthly (every other month) and are due upon receipt. The following payment options are available without service fees. Changing your service when moving can typically be done within two business days. If your water consumption appears to be higher than normal: