As a parent, you want to focus on your child getting better, not stress about medical bills. That’s why Cincinnati Children’s Hospital aims to make billing and payment as simple as possible. This article will explain the many options to pay your Cincinnati Children’s bill conveniently online, by phone, or in person.
Online Bill Pay
Paying online is the easiest way to take care of your Cincinnati Children’s bill. You have a couple different options:
MyChart
MyChart is the hospital’s free patient portal. Sign up and you can view bills make payments, see test results schedule appointments, and more.
To pay in MyChart, log into your account and select Billing. Choose the account you want to pay. You can use a credit card, HSA, or bank account on file.
For quick, one-time payments, use Express Pay in MyChart. It lets guests make a payment without logging in. Just search for the guarantor account and follow the steps.
Online Bill Pay
You can also pay as a guest directly on the hospital’s website Go to the Cincinnati Children’s billing page and select Pay Your Bill
Enter the guarantor account number and billing zip code. Pay by credit/debit card or electronic check. Register an account to store your payment details for next time.
Online payments process immediately, so you don’t have to worry about your bill being late.
Pay by Phone
Call 513-636-4427, option 9 to reach a billing representative and make a payment. They’re available Monday through Friday from 7:30am to 5pm.
Have your guarantor account number handy. You can pay with a credit card, HSA, or bank account over the phone. The charge will show on your account right away.
Pay by Mail
Mail a check or money order to:
Cincinnati Children’s
P.O. Box 5202
Carol Stream, IL 60197-5202
Include your statement voucher from your billing notice. Allow 7-10 days for mailed payments to process.
In-Person Payment
Visit the Cincinnati Children’s billing office on the 1st floor of the Patient Parking Garage. They accept cash, checks, money orders, and credit cards.
The billing office is open Monday through Friday from 8am to 4:30pm. Get a receipt for any cash payments made at the office.
Additional Ways to Pay
- At any Fifth Third Bank location. Just bring your statement.
- Through the automated phone system at 513-517-2328. It’s available 24/7.
- Set up monthly auto-pay deductions from your bank account by calling billing customer service.
Payment Plan Options
If you’re having trouble paying your full balance, contact billing to set up a payment plan. Their financial advocates will work with you to create a plan that fits your budget.
You may qualify for no interest or low interest options based on your financial situation. Payment plans help avoid collections or legal action for non-payment.
See If You Qualify for Financial Assistance
Cincinnati Children’s provides financial assistance to families who meet income requirements. This can significantly reduce or eliminate your balance.
To apply, complete the financial assistance application and submit income documentation. If approved, you may pay a discounted rate or nothing at all.
Financial assistance can cover current or previous bills from the past two years. Apply as early as possible to benefit.
Avoid Confusion By Understanding Your Bill
Your Cincinnati Children’s statement consolidates all costs for physician and hospital services into one bill. But it still may include some confusing terms.
Deductible: The amount you pay out-of-pocket before insurance covers treatment costs. You must meet this each year before coverage kicks in.
Co-pay: A flat fee paid when receiving care, like $20 per office visit. Paid at the time of service.
Co-insurance: Your share of costs after meeting the deductible, often 10-30%. You pay this plus your deductible.
Explanation of Benefits (EOB): The statement from your insurer showing treatments covered, your cost share, etc. Review this and compare it to the hospital bill. Report any discrepancies.
Guarantor: The person ultimately responsible for paying a patient’s medical bills, usually a parent or guardian.
Knowing these key terms helps you understand your responsibility for payment vs what your insurance covers.
Keep Your Information Updated
To avoid billing issues, provide Cincinnati Children’s with your most current contact and insurance information. You can update it through MyChart or by calling billing customer service.
Make sure any coverage changes are reported promptly, like a new insurance card. Keeping information current prevents denials and delays.
Seek Support for Medical Costs
Having a sick child is stressful enough without money concerns. Take advantage of resources to ease the financial burden:
- Use pre-tax savings like HSAs or FSAs to pay medical expenses
- Look into employer benefits that help with healthcare costs
- See if you qualify for Medicaid, Tricare, or other government programs
- Apply for financial assistance from outside groups like United Way
- Consider crowdfunding for one-time medical costs
Cincinnati Children’s billing team understands this difficult situation. They’ll work with you so you can just focus on your child’s health and recovery. Contact them with any billing questions or to discuss payment plan options.
Choose the Best Payment Method for Your Needs
Managing medical bills can be overwhelming, especially when your child is ill. Cincinnati Children’s offers flexible ways to check paying your balance off your to-do list.
Pay online via MyChart for quick convenience, by phone to speak with a representative, or mail a check if you prefer. Set up auto-pay to avoid missing payments down the road.
And don’t hesitate to contact the billing team if you need help. They can explain confusing charges, assist with insurance claims, and set up customized payment arrangements. Caring for sick kids is their number one priority.
Cincinnati Children’s -Revenue Cycle Billing, Customer Service Department – LEAN
How do I contact Cincinnati Children’s billing?
Please contact Cincinnati Children’s Billing Customer Service, 513-636-4427, option 9, or toll-free at 1-800-344-2462, option 9, ext. 4427. Representatives are available Monday through Friday, between the hours of 7:30 am and 5:00 pm Need financial assistance? Please contact our Financial Advocates at 513-636-4427.
How do I pay my bill at Cincinnati Children’s?
You can pay your bill through the mail using a check, money order or major credit card. When mailing a payment, please include the statement voucher connected to the billing statement. When your child needs treatment at Cincinnati Children’s, your child’s wellbeing and comfort come first.
Does Cincinnati Children’s provide financial assistance?
Effective October 1, 2021, Cincinnati Children’s will provide financial assistance for medically necessary services to any patient who resides in the United States and will work with eligible patients and families to secure government health care programs.
Who is responsible for my child’s medical expenses at Cincinnati Children’s?
As a parent or guardian of a patient at Cincinnati Children’s, you are considered the guarantor, or person held responsible for your child’s medical expenses. Make payment to Cincinnati Children’s for balance due. We ask that you pay your bill promptly, but we understand that medical expenses can quickly become overwhelming.