How to Pay Your City of Aberdeen Utility Bill: A Comprehensive Guide

Living in the beautiful city of Aberdeen Washington comes with the responsibility of paying your municipal utility bills. This includes water, sewer garbage collection and other city services. To maintain uninterrupted service, you must pay your Aberdeen utility bill in full and on time each month.

In this detailed guide, we’ll walk through everything you need to know to pay your City of Aberdeen utility bill correctly. We’ll cover how the bill is calculated, payment options, and tips for avoiding late fees

Understanding Your Aberdeen Utility Bill

Most likely, the City of Aberdeen sends you a bill every month for your utilities. It summarizes your usage, charges for that period, and the total amount due. Carefully review the sections of your bill:

Account information – Lists the service address and account details. Check for accuracy.

Previous balance – Any past due balance or credits from prior bills.

Utility usage – Shows itemized usage for services like water, sewer, garbage, stormwater. Compare to typical averages.

Charges: Shows the different rates and total fees for each utility service.

Fees/adjustments – Additional fees, tax and any bill adjustments are listed here.

Amount due – This is the total payment due for that billing period. Pay this full amount to avoid penalties.

Due date – Payment must be received by this date to avoid late fees. Mark your calendar.

Payment stub – Detach and include this portion with mailed payments.

Understanding what’s on your bill and verifying the accuracy of charges allows you to pay the correct amount on time. Now let’s look at the ways to pay your Aberdeen utility bill.

Payment Options for City of Aberdeen Utility Bills

The City of Aberdeen offers several options to pay your utility bill conveniently. Choose the method that fits your needs and preferences each month.

Pay Online

The fastest and most efficient way to pay is online through the City of Aberdeen’s secure payment portal. You can make one-time payments or set up autopay.

To pay online:

• Go to AberdeenWA.gov and click Pay Utilities Online. Or visit Aberdeen.MerchantTransact.com.
• Register for an account or log in if already registered.
• Select Pay Bill and enter your payment details.
• Pay with e-check, credit or debit card. A fee of $1.50 applies to card payments.
• Print or save the receipt after paying.

Paying online lets you securely pay anytime from your computer or mobile device.

Pay by Phone

Call the City of Aberdeen utility billing department at (360) 537-3210 to pay over the phone. You will need to provide payment info from your bill.

To pay by phone:

• Have your utility bill handy to reference account details.
• Call (360) 537-3210 and select the billing/payment option.
• Enter your Aberdeen utility account number when prompted.
• Provide debit/credit card details for payment. A fee will apply.
• Record the confirmation number at the end showing your payment was processed.

This is a quick, easy option if you prefer to speak with someone directly when paying.

Pay by Mail

Mail in a check or money order using the payment stub from your printed utility bill. Allow several days for it to arrive and process.

To pay by mail:

• Detach the payment stub from your utility bill.
• Write your account number and amount paid on the stub.
• Include a check or money order made payable to City of Aberdeen.
• Mail using the return envelope before the due date.

Remember to account for mailing time so your payment arrives on time.

Pay in Person

Bring your bill to pay in person at Aberdeen City Hall using cash, check or card.

To pay in person:

• Gather your current utility bill and payment method.
• Go to the first floor cashier at Aberdeen City Hall.
• Present your bill and make payment. Get a receipt as proof.
• City Hall hours are Monday-Friday 8am-5pm excluding holidays.

This works if you prefer to pay in person or need to pay last minute before the due date.

Bank Bill Pay

Many banks and credit unions offer bill pay services from your checking account. You provide your utility account details and they mail a check on your behalf each month.

To set up bank bill pay:

• Go to your financial institution’s website or visit a branch.
• Request to add a new bill pay merchant.
• Provide your Aberdeen utility account number and address details.
• Select the date each month that you want payments sent.

Bank bill pay automatically mails your payment so you don’t have to remember. Just make sure funds are in your account by the scheduled date.

AutoPay

Sign up for automated payments to have your utility bill paid on time from your bank account or credit card each month.

To enroll in autopay:

• Register or log into the online payment portal.
• Select AutoPay under My Profile.
• Choose your payment method and provide account details.
• Pick the date each month to withdraw funds.
• A $1.50 service fee applies for credit/debit card autopay.

Once autopay is set up, your bill will deduct automatically each billing cycle.

Tips for Paying Your Aberdeen Utility Bill

Follow these tips and best practices when paying your City of Aberdeen utility bill:

• Pay the total “Amount Due” listed on your bill to avoid penalties. Partial payments will incur fees.

• Write your Aberdeen utility account number on checks or money orders.

• If paying by mail, allow 7-10 business days for it to reach and process.

• To avoid late fees, pay by the due date regardless of weekends or holidays.

• Keep your receipt or confirmation number as proof of payment.

• If moving, notify the utility department immediately to stop service and get a final bill.

• Sign up for paperless billing and auto-pay to simplify the process.

• Contact Aberdeen utility billing right away if you expect to miss a payment due to financial hardship. There may be assistance programs available to avoid disconnection.

Following these tips will help ensure your utility payments get processed accurately and on time every month.

Late Payments and Disconnection

It’s important to know the repercussions for not paying your Aberdeen utility bill by the due date:

• A late fee of $15 or 5% of the balance (whichever is greater) will apply to past due accounts.

• If your bill is 30+ days late, a Shut-Off Notice will be mailed alerting of pending disconnection.

• At 45+ days past due, your water service may be disconnected for non-payment.

• To restore service after disconnection, you must pay the past due balance IN FULL plus a $50 reconnection fee.

• Partial payments or payment plans will not stop disconnection once shut-off procedures begin.

Avoid fees and disruptions by paying your entire balance due each month by the stated due date. Don’t let your account become delinquent and risk shut off.

Get Payment Assistance

If you’re struggling financially and unable to pay your Aberdeen utility bill, contact the city immediately about assistance programs that may help avoid disconnection:

• The Helping Hands program provides grants to income-qualified households to get water accounts current.

• Multi-family Hardship Assistance helps owners keep utilities on for tenants facing financial crises.

• Payment arrangements may be available on a case-by-case basis for customers in need.

You may also qualify for the state’s Low Income Household Water Assistance Program which provides credits directly on water bills for eligible households.

Don’t wait until an overdue balance grows or your service gets shut off. Reach out right away if you need assistance paying your City of Aberdeen utility bill.

Pay on Time to Avoid Disruption

Living in Aberdeen comes with the responsibility of paying your monthly municipal utility bill. Use this guide to understand your bill and explore the many options to pay it conveniently and on time. Pay proper attention to due dates and amounts to avoid late penalties. And contact the city promptly if you need payment help to keep your essential utilities connected.