Paying your utility bill is an important responsibility as a resident of the City of Adelanto. Keeping your account current ensures uninterrupted service and supports community infrastructure. This comprehensive guide will outline the various options to pay your City of Adelanto utility bill conveniently and on time.
Online Payments
The fastest and most efficient way to pay is online through the City of Adelanto’s online payment system You can make secure payments straight from your bank account or by credit card 24/7,
To get started you will need your account number and PIN code which can be found on your monthly paper bill statement. Enter these details at the login page to access your account.
The online system allows you to:
- Check your balance
- View billing history
- Set up recurring payments
- Make a one-time payment
- Pay multiple accounts at once
Online payments post instantly to your account, so it’s easy to verify the payment went through. You’ll have peace of mind knowing your services won’t be interrupted.
Pay by Phone
If you prefer to speak to a representative, you can pay your City of Adelanto utility bill by phone. Call (760) 246-2300 and select the billing department option.
Have your account number ready along with your payment details. Phone payments can be made by credit card, debit card, or electronic check. There is no fee for paying by phone.
Phone payments made during business hours will post to your account immediately. Payments after hours or on weekends will apply the next business day.
Pay by Mail
To pay your utility bill by mail, detach the payment stub from your paper bill and enclose it along with your check or money order. Make sure your account number is written clearly on the payment.
Mail your payment to:
City of Adelanto
P.O. Box 1770
Adelanto, CA 92301
Allow 5-7 business days for mailed payments to be received and applied to your account. Pay attention to the due date on your bill and mail early to avoid late fees.
Pay in Person
You can also pay your City of Adelanto utility bill in person at City Hall:
City of Adelanto
11600 Air Expressway
Adelanto, CA 92301
City Hall is open Monday – Thursday from 7:30am – 5:30pm. You can pay by cash, check, money order, or credit/debit card when paying in person.
In-person payments post to your account immediately, allowing you to get a receipt showing your payment was received.
Recurring Auto-Pay
For ultimate convenience, enroll in auto-pay through the online payment system. This automatically pays your bill from your chosen bank account or credit card on the due date each month.
To enroll, just log into the online system and click on Auto-Pay Enrollment. Select the account you want to enroll and enter your payment details. The system will withdraw funds on your next due date.
You can cancel or edit your auto-pay enrollment at any time through the online portal. Auto-pay gives you peace of mind knowing your bill is always paid on time.
Budget Billing
If you want to stabilize utility costs month-to-month, ask about the City of Adelanto’s budget billing program. This averages your payments over a 12 month period to even out seasonal highs and lows.
To enroll, your account must be in good standing. Contact the billing department for details and to get signed up. Keeping your budgeted payments current will help avoid large catch-up bills.
Payment Assistance Programs
If you are struggling financially and unable to pay your utility bill, the City of Adelanto offers programs that may be able to help, including:
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Bill Discount Programs: Offers reduced rates for qualifying low income customers.
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LIHEAP Assistance: Provides federal bill payment assistance for those meeting income guidelines.
Learn more about these and other resources by calling the utility billing department. They can explain the requirements and application process for bill help.
Avoid Disconnection and Late Fees
Paying on time is key to avoiding service interruptions and costly disconnection/reconnection fees. The City mails late notices if your account becomes past due.
Familiarize yourself with the discontinuation of service policies to understand the shutoff process. Utilize the payment options and assistance programs above to stay current on your utility bill responsibilities.
The History of The City of Adelanto
What does the city of Adelanto utility billing services do?
The City of Adelanto Utility Billing services receives and processes payments for Water and Sewer services for the City of Adelanto utility customers.
What is the Adelanto Water Department?
The Adelanto Water Department, part of the Adelanto Public Utility Authority (APUA), provides water and wastewater services to all residents and businesses in Adelanto, California. The department’s water source is groundwater, and it has a pumping capacity of 4.3 million gallons per day.
Does Adelanto have a well service?
With eight active wells, the department serves the entire city of Adelanto. Customers can pay their bills online and are required to pay a deposit for new service. There is also a fee for disconnecting or terminating service. Information about the city government, services, events, and news, as well as contact information for city officials.
How does Adelanto city water work?
Established in 1915, the Adelanto City Water collects supply from a groundwater source, underground storage areas (called “aquifers”) located within the City and along the Mojave River. These aquifers are recharged by rainfall, snowmelt, and (artificially) by the State Water Project.