Paying your water bill is an essential aspect of being a responsible homeowner or renter However, it can sometimes be a hassle to remember when it’s due and ensure payment gets in on time Thankfully, the City of Alamogordo offers a convenient online portal for residents to easily view and pay their water bill. In this article, we’ll provide a detailed guide on how to utilize the City of Alamogordo water bill pay online system.
Overview of City Of Alamogordo Water Billing
The City of Alamogordo provides water utility services to residents and charges monthly billing rates depending on usage. Bills are sent out on a cycle billing system meaning your individual billing date will vary from month to month by 3-6 days. This prevents bills from being due on weekends or holidays.
Water bills from the City of Alamogordo are typically due 15 days after the billing date. If not paid by the due date, a late fee is incurred 10 days later, at 25 days past the bill date. So it’s important to pay promptly each month and avoid these extra charges.
The city recommends residents enroll in autopay or carefully monitor billing dates and due dates if paying manually each month. This ensures a bill isn’t missed and a late fee charged due to fluctuating dates.
Creating An Online Account
To pay your water bill online you’ll first need to create an account on the City of Alamogordo customer portal website.
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Go to alamogordo.billingdoc.net and click on “Create An Account”
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Enter your account number and email address, then create a password.
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Agree to the terms and conditions and click “Create Account”.
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Check your email inbox for a confirmation email and click the verification link.
Once your account is created, you can log into the portal anytime to view or pay your bill.
Paying Your Water Bill Through The Portal
Here are step-by-step instructions for paying your City of Alamogordo water bill online:
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Login to the City of Alamogordo customer portal at alamogordo.billingdoc.net
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Click on “Pay Bill” in the upper right corner.
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Select the water account you want to make a payment towards.
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Enter the payment amount. You can pay the total balance due or make a partial payment.
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Enter your payment method information and billing details. Accepted payment methods include credit card, debit card or electronic check.
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Review the payment details and click “Continue” to confirm and process the payment.
Once submitted, your payment will generally be posted to your account within 1 business day. You’ll receive a confirmation email with details of the transaction. The paid balance will then reflect on your next monthly bill.
Setting Up Auto Pay
For ultimate convenience, you can enroll in auto pay through the online portal. This will automatically charge your selected payment method each month for the balance due on your water account.
To do this:
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In the portal, click your name/icon in the top right corner and choose “AutoPay Accounts”
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Click the “+” icon to add a new auto pay account
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Enter your payment method details that you want to link for automatic payments
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Check the box to enable auto pay on your water account
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Select the day each month that you want payments to be processed
Be sure to pick a date at least 5 days after your bill’s due date to ensure the new balance has generated by the time auto pay charges your account.
Once setup, you can sit back and relax knowing your water bill will be paid on time each month without any extra effort on your part.
Monitoring Your Water Usage
An added benefit of the online portal is you can monitor your home’s water usage. This allows you to track changes over time, spot irregular spikes that may indicate leaks, and overall keep better tabs on your consumption.
To view your usage:
- Login to your account and select your water account
- Click on the “Usage” tab
- Here you’ll see a graph of your household’s monthly water usage as well as usage in gallons per day
- Toggle between the different views and date ranges to analyze your consumption patterns
Paying your water bill doesn’t have to be a chore. The City of Alamogordo’s online billing and payment portal makes it quick and easy to view your balance, make one-time payments, or setup recurring automatic payments each month.
Monitoring your consumption through the portal can also provide valuable insights into your home’s water usage. Take advantage of these convenient features so one less bill slips through the cracks each month. Your future self will thank you when there’s no late fees or service disruptions!
Delinquency / Disconnect Notices
Delinquency / Disconnect Notices are mailed to the customer advising them of a past due amount. The customer is required to pay the bill by the day specified in the notice to avoid a delinquency processing fee and disconnection of service.
Once service is disconnected the customer must pay all past due amounts and the delinquency processing fee before service can be reinstated.
Deposits for utility accounts are established through ordinance as adopted by the Alamogordo City Commission (Article 28-03-100 Alamogordo Code of Ordinances). Deposits shall be paid by the applicant for water and sewer service at the time of application for service. Utility Billing Deposits (PDF)
Ancillary charges are established through ordinance as adopted by the Alamogordo City Commission (Article 28-03-085 Alamogordo Code of Ordinances). Ancillary charges (PDF).
Any utility customer who feels that a water meter is not registering accurately may apply to have his or her water meter tested. The written request must be submitted to the Utility Billing Customer Service Department and must be accompanied by a testing fee. The testing fee will be established by the Utility Billing Customer Service Department based on the cost of the current certified laboratory fee for the meter size being tested.
Upon request, the water meter will be tested by a certified laboratory. If the meter registers more than 5 percent high, the City will replace the meter, refund the meter testing fee, and adjust the contested monthly water bill if appropriate. If the meter is found to be accurate within 5 percent, or if the meter is slow, the City shall reinstall a meter and no refund of the meter testing will be made.
Effective September 24, 2019 the City Commission approved a revised Leak Abatement Policy (PDF).
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Utility Billing Customer Service
Email Utility Billing Customer Service Physical Address 1376 E Ninth Street Alamogordo, NM 88310 Phone: 575-439-4260 Fax: 575-439-4282 Hours Monday – Friday 8 am – noon 1 pm – 5 pm Closed for lunch noon to 1 pmEmployment inquiries
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Nichole Sierra
Customer Service Manager Phone: 575-439-4260
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Crystal Aguirre
Utility Billing Supervisor Phone: 575-439-4260
Sign up for online bill payments
Online Bill Payment New Customer Portal User Guide (PDF)
AquaHawk is a free service for City of Alamogordo Utility customers that will assist you in efficiently monitoring & managing your water usage.
After you register, you’ll be able to:
- Monitor your water usage
- Establish notification thresholds
- Receive timely leak alerts
The City of Alamogordo is a Municipal Corporation that exists solely for the purpose of providing the best possible services to our customers, the citizens of Alamogordo. We are committed to providing these services with honesty, integrity, compassion, fairness, and a commitment to excellence while complying with the Utility Billing Ordinance.
The Utility Billing Customer Service Department compiles meter readings based on meters read, billing of water, sewer, and garbage collection, issues work orders for rechecks of meters, turn on and off of services, monitors and collects on delinquent accounts, and provides customer service with the ability to serve the customer in an appropriate manner.
We are located inside the City Hall Building at: 1376 E Ninth Street Alamogordo, NM 88310
As you walk in the front door the Utility Billing Customer Service Department is located to the right. The office hours are Monday through Friday from 8 am – 12 pm and 1 pm – 5 pm. (Closed from 12 – 1 pm.)
Rates for utility accounts are established through ordinance as adopted by the Alamogordo City Commission. Bills are due and payable 15 days from the billing date and are considered past due 10 days from the due date. Water Sewage Garbage Billing Rates (PDF).
Alamogordo City employee accused of waiving family’s water bills
FAQ
How do I pay my water bill in New Mexico?
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How do I pay my Alamogordo water bill online?
If you want to pay your Alamogordo Domestic Water System bill online and haven’t made an account yet, you can create an account online. Please click here to create your account to pay your Alamogordo water bill. Want to pay without an account?
Where is Alamogordo utility billing?
Address, Phone Number, and Hours for Alamogordo Utility Billing, an Utilities, at East 9th Street, Alamogordo NM. View map of Alamogordo Utility Billing, and get driving directions from your location. Find 6 Utility Companies within 35 miles of Alamogordo Utility Billing. Otero County Electric Cooperative (Cloudcroft, NM – 12.3 miles)
How often does the city of Alamogordo Bill?
The City of Alamogordo bills monthly for your utility account. We use cycle billing and, depending on your address and cycle, your billing date will vary from month to month by 3-6 days. This is done so we may avoid bills being generated or becoming due on weekends and/or city observed holidays.
Who pays for water and sewer service in Alamogordo?
Deposits shall be paid by the applicant for water and sewer service at the time of application for service. Utility Billing Deposits (PDF) Ancillary charges are established through ordinance as adopted by the Alamogordo City Commission (Article 28-03-085 Alamogordo Code of Ordinances).