Paying your utility bill, parking tickets, or other fees owed to the City of Asheville just got easier thanks to the launch of their new online payment portal, Utility Express Pay. This improved system provides residents with a fast, convenient way to review and pay their city bills completely online.
I want to highlight some of the great features of Utility Express Pay to show you why taking advantage of this new online payment system can make your life easier.
Easy Account Registration
Registering to manage your City of Asheville accounts through Utility Express Pay is simple and quick. All it requires is your account number and an email address.
Once registered you can view and pay bills related to all your accounts like water, sewer sanitation, parking, and more in one convenient place. No more logging in and out of multiple systems!
Flexible Payment Options
You can pay your city bills with Utility Express Pay in a number of different ways, depending on your preference:
- Credit/debit card – Visa, MasterCard, American Express, Discover
- eCheck – Directly from your checking or savings account
- Auto-pay – Set up recurring payments to be made automatically on due dates
The flexibility makes it easy to pay your bills on time every time!
Review Payment History
The portal lets you see all of your past bills and payment history in one place. This makes managing your city expenses easy.
You can check if a payment went through or review billing details from previous cycles if needed. The payment history is readily accessible whenever you log in.
Paperless Billing
You can opt-in to receive paperless billing when you register for Utility Express Pay. Doing so will save paper and clutter while allowing you to manage bills digitally.
Your email will let you know when new bills are ready to be seen and paid in your online account.
Manage Multiple Accounts
If you have more than one utility or other account with the city, Utility Express Pay lets you see and pay them all conveniently in one place. No need to access and log into multiple portals.
Whether it’s your home utility bill plus a parking permit account or multiple business locations, you can view and pay for all associated accounts in one easy step.
Security
The city ensures all your account information and payments are safe and secure. Utility Express Pay uses encryption and other security measures to protect your data and transactions when you pay online.
Convenience
By using Utility Express Pay, you can access your city accounts and make payments 24/7 from the comfort of your home or anywhere with an internet connection.
No need to worry about getting to the city offices or mailing in checks during business hours. The online system is always on so you can pay on your schedule.
Easy For Anyone
Utility Express Pay has been designed to be user-friendly and accessible for all city residents, even those less tech-savvy. The screens are intuitive and it provides clear instructions to easily register, log in, view your bills, and make payments.
Those less comfortable online can still call in via the automated phone system or visit the office in-person too. But for those that prefer digital management, the portal provides a great solution.
Improved Customer Service
The city implemented Utility Express Pay to improve the billing and payment experience for residents. Features like consolidated account management, paperless billing, flexible payment options, and anytime access aim to provide superior customer service.
The system gives you transparency and control over your city accounts in an easy-to-use format developed with the customer’s needs in mind.
Get Started Today!
To enjoy simplified bill payment to the City of Asheville, I highly recommend utilizing their new Utility Express Pay portal. It provides a convenient way to manage all your city accounts seamlessly in one place online.
Visit www.ashevillenc.gov and click “Pay Your Bill” to get started with registration. Within minutes you can be viewing and paying your bills 24/7 at your convenience.
New Meter Installation Delays Water Bills
Last updated or reviewed on May 9, 2024
The Water Resources Department (WRD) provides drinking water to Asheville and the surrounding areas. WRD owns and operates three drinking water treatment plants, and maintains over 1700 miles of water lines in the distribution system.
We’re working for you!
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The Water Resources Department’s vision is to be an innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.
It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:
- Continuous improvement in products, systems and processes to maximize customer satisfaction;
- Continuous communication among and between staff, customers and governing board;
- Continuous involvement with the community and region;
- Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.
The City of Asheville owns 22,000 acres of forested mountains surrounding our primary watershed, which makes it one of the largest municipally owned watersheds in the United States. The water department takes the responsibility of protecting the watersheds seriously, which is why most of the land is preserved in conservation easements, protected from development and pollution. The Water Resources Department owns and operates three water treatment plants: North Fork (located in Black Mountain), William DeBruhl (located in Swannanoa), and Mills River (located near the Asheville Regional airport). The North Fork and DeBruhl watersheds are pristine. The reservoirs are fed by pure mountain streams, which are protected from industrial and agricultural contaminants. The Mills River watershed is less pristine, but also provides a valuable source, especially as population grows. The Mills River facility was built with the intent to expand with growing demand. The Mills River watershed covers 47,440 acres, 75% of which lies in the Pisgah National Forest. It includes a trout fishery, fish and wildlife habitat, and a recreational resource. The Mills River plant uses ozone in addition to chlorine for disinfection.
For more information about our treatment, distribution, and quality control, read our annual water quality report.
Water Bill Payment Options from ep. 193 of City Hall This Week
FAQ
How do I pay my Asheville water bill?
Who provides water in Asheville, NC?
What is the average water bill in Asheville NC?
Does Asheville city water have fluoride?
How do I pay my bill in Asheville?
Paying your bill by phone can be found at Pay by Phone FAQs. You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall. Please note that payments placed in this drop box are not processed until the next business day.
How do I pay my water bill in Asheville?
How to pay your water bill, with convenient online, automatic draft, mail or in person options. Find a list of records already available online, records not held by the City, and records that are not public record. Submit a request for public records. Keep updated through the City of Asheville on emergency and non-emergency subscriptions.
How do I pay my city of Asheville combined utility statement?
Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Ability to view and pay multiple accounts at once.
Does the city of Asheville retain money?
This money is not retained by the City of Asheville. Sewer Maintenance Fee — Just like the water Capital Improvement Fee, this is a dedicated revenue source used by MSD to upgrade and improve the regional sewer system. The charge is based on meter size. Paying your City of Asheville Combined Utility Statement just got a whole lot easier.