The Comprehensive Guide to Paying Your City of Auburndale Utility Bill Online

Paying your utility bill is a regular chore that all homeowners and renters must complete. For residents of Auburndale, Florida, the city has thankfully made this process simple and convenient through their online bill pay system. As a longtime Auburndale resident, I’ve used the online system for years and want to share a complete guide to navigating it smoothly.

An Overview of Auburndale’s Utility Billing Services

The city of Auburndale provides water sewer sanitation, and stormwater utility services to local homes and businesses. The Utility Billing department sends out monthly bills for these services and offers several ways to pay them

• By mail: Send a money order or check to the address on your bill that says “billing office.”

• In person – Visit the Utility Billing office at Auburndale City Hall during business hours

• By phone – Call the billing office to pay over the phone with a card

• Online – Use the online bill pay system via the city’s website

Paying online through the city’s web portal is the most popular option today. It’s fast, secure, available 24/7, and lets you review billing history and account details.

Creating an Online Account

To get started with Auburndale online bill pay, you first need to create an account on the web portal. Here are the steps:

1. Go to https://utility.auburndalefl.com/ubs1/. This is the direct URL for the bill pay system.

2. Click “Create New Account” below the login fields.

3. Enter your account number exactly as shown on your printed utility bill.

4. Enter either your driver’s license number or Social Security number. This verifies your identity.

5. Create a password for your online account. Make sure to choose a secure password you don’t use elsewhere.

6. Enter your email address and choose security questions. This helps you access your account if you forget your password later.

7. Agree to the terms and conditions and click “Create Account”.

Once submitted, you’ll receive a confirmation email that your account is set up. You can now log in anytime with your account number and password.

Paying Your Bill Online

Here is the simple process to pay your Auburndale utility bill through the online portal:

1. Go to https://utility.auburndalefl.com/ubs1/ and log in.

2. The homepage shows your account balance and due date. Click “Pay Bill” to start.

3. Enter your payment amount. You can pay the total balance, make a partial payment, or pay a specific prior balance.

4. Select your payment method. You can pay directly from a bank account or by debit/credit card.

5. Enter your payment info and submit. Print or save the confirmation page.

6. The funds are immediately deducted and your account balance updates.

Easy as that! The online process takes just a minute or two. You can repeat these steps each month to pay your bill on time without any hassle.

Setting Up Auto Pay

For maximum convenience, you can enroll in auto pay through the online portal. This automatically deducts your balance each month from a payment method you specify. To do this:

1. Log into your online account and click on “My Profile”.

2. Check the box to enable auto pay and select your payment method.

3. Choose the withdrawal date. Doing it a few days before your due date is recommended.

4. Save your preferences. The system will now withdraw your balance monthly.

With auto pay activated, your bill gets paid on its own every month! You’ll just need to log in periodically to ensure your payment method and preferences are up to date.

Viewing Your Billing and Payment History

A great feature of the online portal is that you can view your account history anytime. This lets you check bills from previous months or confirm past payments.

To see your history:

1. Log into your online account.

2. Click on “Account History” or “Payment History” from the menu.

3. You can filter by date ranges or service periods to view specific bills and payments.

4. Click any item to see the full details and image of that bill or receipt.

This transparency into your billing and payment records is extremely helpful if you ever need to double check or verify past charges and transactions.

Changing Your Account Details Online

Within the online portal, you can also update important account details like your mailing address, email, phone number, and bank account information for auto pay.

Here’s how to edit your profile:

1. Log into your online account and click on “My Profile”.

2. Click “Edit” to modify your mailing address and contact information.

3. Under “Payment Methods”, you can add new or update existing bank accounts.

4. Don’t forget to click “Save” at the bottom to update your profile with any changes.

Keeping this information up to date ensures your bills and payments continue processing smoothly every month.

Getting Account Alerts and Reminders

For additional convenience, you can opt into email or text alerts and reminders related to your utility account:

• Payment receipts – Receive an email or text each time a payment posts.

• Due date reminders – Get an automatic reminder before your bill is due.

• Past due notices – Be alerted if your account becomes delinquent.

• High usage alerts – Be notified if your consumption spikes abnormally.

These notifications provide peace of mind and accountability. To enroll, log into your account, click “My Profile”, check the boxes for your desired alerts, and save your options.

Recovering a Lost Username or Password

If you forget your online account username (your account number) or password, you can easily recover access through the portal:

1. On the login page, click “Forgot Password?”.

2. Choose if you forgot your password or username.

3. Enter your account number or email on file to verify your identity.

4. Answer your security questions successfully.

5. You’ll receive an email with your username or a password reset link.

With these simple self-service options, you won’t lose access to your account if you have a lapse in memory.

Getting Help with the Online Portal

The city of Auburndale has made their online bill pay system very user-friendly. But if questions or issues ever come up, don’t hesitate to reach out for assistance:

• Call the Utility Billing office at (863) 965-5500 during regular business hours.

• Email questions to [email protected].

• Use the online contact form on the city’s utility billing website.

• Visit the Utility Billing office in person at Auburndale City Hall.

The billing staff is extremely knowledgeable and happy to provide support getting enrolled and navigating the online portal.

Convenience and Control with Online Bill Pay

Paying your utility bill online directly through the city of Auburndale provides many great perks. You get 24/7 account access, payment reminders and notifications, auto pay options, billing transparency, and excellent customer support.

I highly recommend all Auburndale residents and businesses enroll to reap these benefits. The online system makes your utility billing and payment tasks quick, easy, and stress-free every month. So ditch the paper bill and snail mail payment – log in and pay online instead for maximum convenience!