Living in Broken Arrow and need to pay your monthly utility bill? As a resident keeping your utility account current is an important responsibility. The good news is the City of Broken Arrow offers easy and convenient ways to pay your utility bill online by phone, by mail or in person.
In this comprehensive guide we’ll cover everything you need to know about paying your utility bill in Broken Arrow including
- Online payment options
- Paying by phone
- Paying by mail
- Paying in person
- Understanding your utility bill
- Payment assistance programs
- Avoiding late fees
- Saving money on utilities
Online Bill Pay Options in Broken Arrow
The fastest and most convenient way to pay your Broken Arrow utility bill is online The City offers several online payment options
Official City Website
You can pay your utility bill on the City of Broken Arrow’s official website at https://www.brokenarrowok.gov/i-want-to/make-a-payment. You’ll need your account number and ZIP code. Payments can be made with all major credit cards, debit cards or eCheck.
Customer Portal
The City also has an online customer portal where you can make one-time payments, set up recurring payments, and look at your billing history. You can register for the portal at https://www. brokenarrowok. gov/government/utility-billing.
Authorized Payment Providers
Broken Arrow works with DOXO and Invoice Cloud, two authorized third-party bill pay services. You can also pay through your bank’s online bill pay system. Make sure to have your account number.
No matter which online option you choose, you’ll avoid lines and get instant payment confirmation.
Paying by Phone
To pay your utility bill over the phone, you can call the City of Broken Arrow’s automated payment system at 918-259-8320. The system is available 24/7 and you’ll need to enter your account number and card details.
You can also call the Utility Billing department directly at 918-259-8300, Monday to Friday 8am-5pm. They accept credit/debit cards and eChecks.
Paying by Mail
Paying by mail is easy too. Simply mail your check or money order to:
City of Broken Arrow
Attn: Utility Billing
P.O. Box 610
Broken Arrow, OK 74013
Make sure to include your remittance stub and write your account number on the check. Allow 5-7 business days for delivery.
Paying in Person
To pay your utility bill in person, visit Broken Arrow City Hall at:
City Hall
220 S. First St.
Broken Arrow, OK 74012
Utility payments can be made at the first floor Utility Billing counter Monday to Friday, 8am-5pm. Cash, checks and credit/debit cards are accepted.
Understanding Your Utility Bill
When reviewing your Broken Arrow utility bill, key details to look for include:
- Account number
- Service address
- Due date
- Previous balance
- Current charges for services
- Meter readings for electric/water usage
- Payment due amount
- Payment stub for mailing
Compare usage each month to monitor changes. Report any account or billing issues promptly.
Payment Assistance Programs
If you are struggling financially, Broken Arrow offers assistance programs to help qualified residents pay their utility bills, including:
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LIHEAP – Provides federal heating and cooling assistance. Apply through Community Action Project of Tulsa County.
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Project H.E.A.T. – Helps pay Broken Arrow electric bills for seniors and disabled customers during winter.
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At-Risk Elderly Assistance – Offers $10 monthly bill credit for low-income seniors 65+.
Don’t hesitate to contact Utility Billing for help if you are facing disconnection. They can connect you with payment assistance resources.
Avoid Late Fees
Broken Arrow charges a late fee if your utility bill is not paid by the due date. For residential customers, the late fee is 10% of the unpaid balance.
Avoid late fees by:
- Paying online to get instant confirmation
- Signing up for autopay
- Mailing bill 7-10 days before due date
- Scheduling due date reminders
- Paying on the due date, not after
Late fees apply even if your payment was postmarked before the due date. Pay on time to avoid penalties.
Save Money on Utilities
Using less utilities can save money on your monthly bill. Simple ways to conserve include:
- Switch to LED bulbs
- Adjust thermostat a few degrees
- Seal air leaks in doors/windows
- Insulate attics and walls
- Take shorter showers
- Run full loads of laundry/dishes
- Unplug devices when not in use
- Use fans to reduce AC
With some simple changes, you can use utilities more efficiently and reduce your monthly costs.
Stay On Top of Your Payments
City Of Broken Arrow Launches New Billing System
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