Having reliable water service is essential for any home or business. But paying your water utility bill on time each month shouldn’t be a burden. For residents and companies in the City of Camden, New Jersey, there are several easy and convenient payment options.
This guide will show you how to pay your Camden water bill in a number of different ways, such as online or by setting up automatic payments. See below for easy steps on how to handle your water bill and make payments on time.
Water Service in Camden, NJ
First, a quick overview of water service in Camden. The city contracts with American Water to provide drinking water and wastewater treatment to around 25,000 customer accounts.
American Water maintains all water mains, pipes, pumps, and other infrastructure They handle billing, payment collection, customer service, and respond to leaks or outages
The City of Camden oversees the partnership with American Water to ensure high-quality, reliable water delivery for households and businesses.
Payment Methods Overview
American Water offers Camden customers numerous options to pay water bills conveniently
- Online via customer portal
- Pay by phone
- Auto-debit from bank account
- Mail-in check or money order
- Pay in-person at City Hall
Now let’s explore the details of each payment method.
Paying Online
The fastest and easiest way for most customers to pay their water bill is online through the American Water customer portal.
To use the online payment system, first create an account on the American Water portal at www.amwater.com. Next time you receive a bill, log in and select “Pay Bill.”
You can pay using a credit card, debit card or electronic check. The portal accepts Visa, Mastercard, American Express, and Discover cards. A $1.95 convenience fee applies to card payments.
Online payments can be made anytime and are credited to your account immediately. You’ll receive a confirmation email with payment details.
Benefits of Paying Online
Paying your water bill through the American Water portal offers these advantages:
- Secure encrypted payment processing
- Avoid late fees by paying anytime before due date
- Receive instant payment confirmation
- Store payment methods for easy repeat payments
- Access billing and payment history
Paying by Phone
In addition to the online portal, Camden water customers can pay over the phone by calling American Water’s toll-free automated payment line at 1-866-371-2623.
When prompted, enter your 12-digit account number from your water bill. You’ll then enter payment details for a debit/credit card. The automated system is available 24/7.
Phone payments made by 3:30 pm Eastern time on weekdays are applied the same day. A $1.95 convenience fee applies to phone payments.
Paying by Mail
To pay your water bill by check, mail your payment to:
City of Camden
P.O. Box 371397
Pittsburgh, PA 15250-7397
Be sure to write your 12-digit account number on the check. Allow 5 business days for mailed checks to be received and avoid late fees.
You can also pay in-person at Camden City Hall, 520 Market St:
- Cash, checks, money orders accepted
- Monday-Friday, 9:00 am – 12:00 pm
- Include payment stub or account number
Enrolling in AutoPay
For hassle-free bill payment, enroll in AutoPay through American Water to pay automatically from your bank account each month.
Log into the online customer portal and select AutoPay under “My Profile.” Simply enter your bank account information.
On the enrollment form, choose a date each month to make the payments. There are no fees to use AutoPay.
You’ll still receive a monthly bill for your records. Payments will automatically deduct on the set date each month going forward.
Avoid Late Payment Penalties
Water bills in Camden have a due date approximately 21 days after being issued. A 10% late fee is added to past due balances.
Set up AutoPay to ensure your bill gets paid on time automatically each billing cycle. Online and phone payments also allow paying up until the due date.
Remember, mailed payments must be received by the due date, not just postmarked. So mail your check well in advance to avoid late fees.
Manage Your Camden Water Account
Paying on time avoids penalties so you can keep water flowing to your home or business. Choose the payment option that works best for you. And enjoy reliable water service throughout Camden!
NEED HELP UNDERSTANDING YOUR UTILITY BILL?
– Automatic Bank Draft**(see right)– Pay Online– In Person – Camden City Hall – 1000 Lyttleton Street – Finance Dept/Drive Thru Window Monday-Friday 8:15 am – 5:00 pm (except holidays) – Drive-up Night Deposit Box – located at the parking lot entrance – Night Deposit Box – located on the porch entrance of the Finance Dept – U.S. Postal Service (by mail)
Free service – No additional fees | No waiting in lines – saves time
No check to remember to write | No envelope or stamp required
Receive monthly bill as usual | Drafted on Due Date
Download and print the Bank Draft Payment Form, complete and bring to City Hall with a voided check. Or, complete and email to Stephanie Bowers, [email protected], with a photo of a voided check. Please make sure that routing and account numbers are clearly visible.
Helpful Links for Residents
PUBLIC NOTICE (February 1, 2023): Rising energy demand has resulted in a significant increase in fuel needs (natural gas) for power generation. In July 2022, the City of Camden implemented a per kilowatt hour Purchase Power Adjustment Surcharge (PPA) on all electric usage. The current PPA rate is $0.015 per kilowatt hour.
Help Paying Your Water Bill Campaign
How often are utilities billed in Camden?
The City of Camden utility services are billed in two cycles each month, with utility payments due on the 4th or the 20th of each month. A 5% penalty is charged for all amounts not paid by 5:00 pm on their due date.
What services does the city of Camden provide?
The services the City of Camden provides are designed to make our community a safe, healthy, and fulfilling place to live, work, and play. City staff takes pride in serving citizens in a timely and courteous manner. FY 2024 Billing Rate Schedule rev. 7/1/2023 Raftelis Utility Rate Study 2023
Does Camden County accept credit cards?
The online system accepts all bank checking and saving accounts. The system only accepts a limited number of debit cards and no credit cards. A $1.75 convenience fee applies for this service. Want to pay by mail? Want to Pay in Person? Want to check your balance? Billing Cycles: The 37 municipalities in Camden County are divided into two groups.
When is a bill due in Camden County?
Billing Cycles: The 37 municipalities in Camden County are divided into two groups. We call them the “Big Timber Cycle” and the “Cooper River Cycle”. The exact timing of your bill depends on which cycle your town belongs to. Dates Due: January 15 – April 15 – July 15 – October 15 Dates Due: February 15 – May 15 – August 15 – November 15