How to Pay Your City of Carlsbad Utility Bill

When you get your monthly utility bill from the City of Carlsbad, you need quick and convenient ways to pay it. The city offers several options to pay your water, sewer, trash and other city services bills online, by phone, by mail or in person.

This guide will walk through the various payment methods, fees, processing times and other key details to help Carlsbad residents easily pay their city utility bills.

Online Payment

Paying at the City of Carlsbad online payment portal is the fastest and most convenient way to pay your bill.

Register Your Account

First-time users need to register their account online using their customer ID and account number from their bill This creates your online profile

Once registered, you can log in anytime to pay your bill, view billing history, update account info, enroll in autopay and more.

Payment Methods

The online payment system accepts

• Debit/credit cards
• Electronic checks (directly from your checking account)

There are no fees to pay by e-check. Card payments incur a fee of $2.45 per transaction.

Same Day Posting

Online payments made before 11:59pm Pacific Time each day post to your account the same day.

Recurring Payments

You can set up automatic recurring payments from your card or bank account to have your bill paid on time each month.

Account Management

The online portal also allows you to:

• Update contact information
• View billing history
• Monitor water usage
• Enroll in paperless billing
• Request service changes
• And more

Pay by Phone

Call 1-844-207-2014 to pay your City of Carlsbad utility bill over the phone anytime day or night. You’ll need your account number ready.

• Card payments incur a $4.95 fee
• Electronic checks from your bank account have no fee

Phone payments made by 9:30pm PT post the same day.

Pay by Mail

To pay the traditional way, mail your check or money order to:

City of Carlsbad
Water Billing Division
P.O. Box 150007
Irving, TX 75015-0007

Allow 5-7 business days for mailed payments to post to your account to avoid late fees. Include your remittance stub to expedite processing.

Pay in Person

You can pay your city utility bill in cash or check at either location below. In-person payments credit to your account same day.

• Carlsbad City Hall (1200 Carlsbad Village Dr): Monday-Friday 8am-5pm
• Faraday Administration Building (1635 Faraday Ave): Monday-Friday 8am-5pm

Cash payments incur a $1.25 fee. Check and money order payments do not have a fee.

Recurring AutoPay

For hassle-free billing, enroll in monthly autopay through your online account portal. Your bill amount will be automatically deducted from your chosen payment method each month.

You earn a $1 discount per month when using bank account autopay. Credit/debit card autopay incurs a $2.45 fee per transaction.

Understand Your Utility Bill

Key details on your monthly City of Carlsbad utility bill include:

• Due date – Payment must be received by this date to avoid penalties
• Amount due – Total you owe for the service period
• Meter read dates – Shows date range for water usage on that bill
• Usage graph – Visual display of your monthly water consumption
• Messages – Important notices like rate changes

Review each statement closely to ensure accurate billing and avoid late payments. Report any discrepancies immediately.

Avoid Late Fees

City of Carlsbad bills are due 21 days after the statement date printed on your bill.

Payments received after the due date incur a 10% late penalty on unpaid balances.

To avoid fees, pay at least 3-5 days before the due date to allow for processing time. Or enroll in autopay so it’s handled automatically each month.

Payment Assistance

Carlsbad offers payment assistance programs for qualifying limited income customers, such as:

• Payment arrangements to break up large past due balances into smaller installments
• Bill credits and discounts
• Temporary suspension of late fees

Learn more about utility financial assistance.

manage Your Account Online

The online customer portal lets Carlsbad residents conveniently monitor, pay and manage their city utility services including:

• Water
• Sewer
• Trash/recycling
• Environmental management

Key features include:

• Pay bill
• Set up autopay
• View usage
• Check account balances
• Request service changes
• Receive paperless billing
• And more

Online access makes bill payment and account management easy anytime.

One Less Monthly Worry

From online to in-person, the City of Carlsbad offers convenient options to pay your municipal utility services bill. Pay on time and avoid penalties. Monitor your charges and usage online. And take advantage of paperless billing and autopay to make paying your bill easy and automatic each month.

Follow these tips to simplify City of Carlsbad utility bill payment so it’s one less thing on your monthly to-do list.