How to Pay Your City of Cibolo Utility Bill

You must pay your City of Cibolo utility bill in full and on time every month in order to keep getting services like water, sewer, garbage collection, and other necessities. Cibolo residents and businesses can pay their utility bills in a number of easy ways through the city.

In this comprehensive guide we’ll walk through the various ways to pay your Cibolo utility bill from online payments to paying in person at City Hall. Whether you prefer electronic or paper methods, one-time or recurring payments, the City aims to provide flexibility to suit different needs.

Read on to find out how to pay your Cibolo utility bill online, over the phone, through the mail, by auto draft, and other ways.

Overview of Paying Your Cibolo Utility Bill

The City of Cibolo provides water, sewer, garbage collection and other municipal services to residents and businesses within Cibolo city limits They offer various payment channels

• Online – Pay via the customer portal by credit/debit card or e-check. Can set up autopay.

• Phone – Call the automated payment line and pay by card,

• Mail – Send a check or money order by mail to the utility payment address.

• Auto Draft – Enroll to have payments automatically debited from your bank account.

• In Person – Pay with cash, check or card at City Hall service desk.

• Drop Box – After hours check deposit into the drive-up drop box.

This selection of payment methods aims to provide flexibility based on your needs and preferences each month.

Paying Your Cibolo Utility Bill Online

The fastest and most convenient way to pay your utility bill is through the City of Cibolo online customer portal. Follow these simple steps:

1. Go to www.cibolotx.gov and click “Pay Utility Bill”

2. If new user, register your account with your utility account number, name, email, etc.

3. Choose to pay by credit/debit card or electronic check and enter details.

4. Select one-time payment or set up recurring auto-pay.

5. Review payment info and complete the transaction.

Once submitted, your online payment is processed instantly. The portal also allows viewing prior bills and payment history.

Paying Your Cibolo Utility Bill by Phone

You can pay your utility bill over the phone by calling the City’s automated payment line at (210) 658-9905. Here’s how:

1. Call the automated phone payment system.

2. Follow prompts to enter your 10-digit utility account number.

3. Enter the payment amount you wish to make.

4. Provide your credit/debit card number, expiration date, CVV, etc.

5. Confirm payment details and authorization.

The 24/7 automated phone system provides a convenient way to pay, especially for customers without internet access.

Mailing Your Cibolo Utility Bill Payment

To pay your utility bill by physical check or money order using US mail:

1. Make check/money order payable to City of Cibolo.

2. Write your 10-digit account number clearly on the payment.

3. Mail to:

   City of Cibolo
   P.O. Box 826
   Cibolo, TX 78108

4. Allow 3-5 business days for the City to receive and process.

Just remember to mail it several days before your due date so it arrives on time.

Paying in Person at Cibolo City Hall

You can also pay your utility bill in person at the service desk inside Cibolo City Hall:

• Address: 200 S Main St, Cibolo, TX

• Hours: Monday-Friday, 8AM–5PM

To pay at City Hall:

1. Bring your paper bill or know your account number.

2. Payment options include cash, check, money order or card.

3. Inform staff it’s a utility payment and they’ll process immediately.

4. Get a receipt as proof of payment.

Paying at City Hall allows in-person customer service to answer any bill questions.

Using the Drive-Up Drop Box

For after hours payments, a secure drive-up drop box is located in the City Hall parking lot. To use:

1. Write your 10-digit account number on your check or money order.

2. Place in a sealed envelope marked “Utility Payment”.

3. Deposit into the drop box slot anytime outside City Hall hours.

4. Payment will be collected and processed the next business day.

This allows after hours in-person payment without coming inside City Hall.

Enrolling in Automatic Draft Payments

The most convenient way to pay your Cibolo utility bill is to enroll in automatic bank draft payments. This automatically deducts the amount due from your account each month.

To enroll in auto-draft:

1. Get an automatic payment authorization form.

2. Fill out the form with your account details.

3. Attach a voided check.

4. Submit the completed form to the City Utility Billing department.

Once set up, your utility bill will be paid automatically on the due date each month.

Avoid Late Fees and Service Disruption

It’s vital to pay your Cibolo utility bill in full and on time each month to avoid penalties or service interruption. Follow these tips:

• Mark due dates on your calendar to remember

• Enroll in paperless billing to get email reminders

• Set up automatic draft payments for hands-free payment

• Pay a few days early online to ensure on-time arrival

• Contact City immediately if you expect difficulty paying on time

• A 10% late fee is charged if not paid by the due date

• Past due accounts may have service disconnected – avoid this by paying on time

Staying on top of due dates and using convenient payment options will help maintain continuous utility service.

Payment Assistance Programs

If struggling to pay your utility bill due to financial hardship, Cibolo offers assistance programs including:

• Payment arrangements to spread amount due over several months

• One-time utility bill financial assistance for qualifying households

• Discounted senior and disabled utility rates

• Referrals to community aid organizations like the Guadalupe County United Way

Contact the City Utility Billing department for details on eligibility and applying for these programs if needed.

Benefits of Paying Your Cibolo Utility Bill Online

While the City allows various payment methods, paying online through their customer portal has many advantages:

• Convenience to pay 24/7 instantly without leaving home

• Payment receipts emailed instantly for your records

• Account management tools to monitor usage and payment history

• Auto-pay capability to set up hands-free recurring payments

• Earn rewards when paying by rewards credit or debit card

• High security protections for your financial data

• Paperless billing option to reduce waste and clutter

• Mobile access on your smartphone or tablet on the go

• Information pre-populated so less to enter manually

The online option provides the most seamless, efficient way to pay City of Cibolo utility bills.

How to Manage Your Cibolo Utility Account

In addition to making payments, the Cibolo online portal allows conveniently managing your utility account. You can:

• Update contact information if you move

• View billing and payment history

• Monitor monthly utility usage

• Set up paperless billing

• Enroll in auto-pay

• Submit meter readings

• Request service connection/disconnection

• Receive account notifications

• And more!

Be sure to utilize the 24/7 account management features available through the online portal to stay updated on your City of Cibolo utility account.

Paying your monthly Cibolo utility bill quickly and easily is important for maintaining continuous essential services. Sign up for the online portal to access convenient features. Contact the City Utility Billing department with any questions about your account or payment assistance programs offered. Keeping your account current through on-time payment ensures uninterrupted water, sewer, garbage and other vital municipal services.