Paying your utility bill is an essential aspect of homeownership and renting. Fortunately, the City of Coffeyville offers a convenient online payment system for all your utility billing needs. In this comprehensive guide, we’ll explore the benefits of paying your Coffeyville utilities online and provide step-by-step instructions to get started
Overview of City of Coffeyville Utility Billing
The City of Coffeyville provides electricity, water, sewer, sanitation, and stormwater services to residential and commercial customers within city limits. Utility services are billed on a monthly cycle based on address, either on the 5th, 15th, or 25th of each month.
Utility bills show all the fees for all the services that are used, as well as any adjustments, fees, or balances that are still due. By city law, your bills are late if you don’t pay them by the date printed on your statement. Late payments incur a 5% penalty charge.
To avoid service disruption, bills must be paid in full within 15 days of the delinquency date. If a bill remains unpaid, the city will disconnect services and assess a $25 reconnection fee per service.
Benefits of Paying Your Coffeyville Utilities Online
The City offers an online payment system through Municipal Online Payments to provide a fast, easy way to pay your utility bills. Benefits include:
-
Convenience: Pay anytime, anywhere with an internet connection. Avoid mailing payments or waiting on hold.
-
Payment Options: Pay by credit card, debit card, or electronic check. Visa, Mastercard, Discover, and American Express accepted.
-
Account Management: View billing history, make one-time payments, set up recurring payments, and enroll in paperless billing.
-
Avoid Late Fees Pay on time, every time by setting up text/email reminders and auto-pay.
-
Secure Transactions: Site uses industry-standard encryption to protect your data.
-
Mobile Access: Pay bills on your smartphone or tablet using the online portal.
By paying online, you can take control of your utility billing and avoid unnecessary fees.
Step-by-Step Guide to Paying Your Bill Online
Follow these simple steps to pay your Coffeyville utility bill online:
-
Visit www.municipalonlinepayments.com/coffeyvilleks/utilities
-
Click “Sign In/Register” to create a new account or log in to an existing account.
-
Enter your account number and service address zip code to link your bill.
-
Review the account summary page outlining your previous balance, new charges, and total due. Verify the information is accurate.
-
Click “Pay Now” and enter the payment amount. You can pay the total due, minimum due, or a custom amount.
-
Select your preferred payment method: credit card, debit card, or electronic check.
-
Enter your payment details including card number, security code, and billing information.
-
Carefully review the payment summary before submitting to avoid errors.
-
Confirmation of your payment will display along with a receipt number once the transaction processes.
Be sure to log in and check your account periodically to view billing history and upcoming due dates. You can set email/text alerts through your account dashboard for reminders.
Setting Up Automatic Payments
For complete convenience, you can enroll in auto-pay to have your utility bill paid automatically each month.
To start, simply log into your online account and click “Auto Pay Accounts” in the side menu. Choose which account you want to enroll and select your preferred payment method. You can adjust the payment date as needed.
The system will now withdraw the amount due on your bill from the selected account each month on the set date. You’ll receive an email confirmation with each automated payment.
Auto-pay eliminates the risk of forgetting a payment or incurring late fees. Just log in periodically to ensure your billing details and payment method remain up to date.
Assistance Programs for Qualified Customers
If you are struggling financially, the City of Coffeyville offers programs to help qualified residents pay utility bills, including:
-
Payment Plans: Make consistent monthly payments over time based on your situation. Call 620-252-6100 to enroll.
-
Average Monthly Payments: Pay a fixed amount each month based on past averages rather than actual usage. Helps limit spikes.
-
LIEAP Assistance: Provides credits up to $350/year for heating bills for low-income customers. Apply through the Kansas Dept. for Children and Families.
-
Project Deserve: Offers up to $250 in annual utility credits for disabled or senior citizens meeting income limits. Call 620-252-6100.
Reaching out is the first step to finding an option that meets your needs. The City is committed to keeping utility access affordable.
Answers to Frequently Asked Questions
As you manage your Coffeyville utility account online, some common questions may arise:
What fees or surcharges apply when paying my bill online?
A 1.75% service fee is applied to all credit/debit card payments for online processing costs. No fee for electronic checks.
How can I check the status of a payment I submitted?
Log into your account and click on “Payment History” to see the status of recent payments. Allow 1-2 days for processing.
What do I do if I notice an error on my utility bill?
Contact Customer Service at 620-252-6100 as soon as possible to report any billing errors that need investigation.
Can I go paperless to stop mailed paper bills?
Yes! In your account, click on “Paperless Settings” to opt into email billing and eliminate mailed statements.
How do I change the billing or contact information on my account?
Log in online and edit the details under “My Profile” or call 620-252-6100 to have Customer Service assist you.
Paying your utility bill on time doesn’t have to be a chore. The City of Coffeyville offers a convenient online payment system with auto-pay options to simplify the process. Reach out for guidance on assistance programs if needed. Consistent payments help you maintain uninterrupted access to essential utility services.
Pay by Phone – 24/ 7
The City of Coffeyville has an interactive, voice response option to allow customers to pay their utility bills by phone 24 hours a day, 7 days a week by calling 866-933-6260. This is an alternative for those that do not have access or do not wish to pay on-line. Debit and credit card payments are accepted and are subject to the 1.75% card processing fee. First time callers will be asked to give their account number and house number by the secure automated system. Option for Spanish speakers available.
Payments placed in the box prior to 4 p.m. are processed the same business day. Payments placed in the box after 4 p.m. are processed the next business day.
Average Monthly Payment Plan The City of Coffeyville offers an Average Monthly Payment Plan to help minimize the seasonal variations customers may experience with their utility bills.
Paperless Billing The City of Coffeyville offers paperless billing. Utility bills are sent to an email inbox as soon as they are calculated. Cold Weather Rule
Credit and Debit Cards
The City of Coffeyville will accept credit/debit cards for payment transaction. Utility payments can be made over the phone by calling 620-252-6100.
- Visa, Mastercard and Discover are accepted.
- Payments are limited to $1,000.
- Effective 01/01/2018, a 1.75% surcharge will apply to all debit and credit card payments.
The drop box is located at the Customer Service Center at 102 W. 7th Street to pay your utility bills. The drop box is on the north side of City Hall.