Living in Corpus Christi? Then you likely receive water, wastewater, gas, and trash services from the city. Read on for a full guide on how to pay your City of Corpus Christi utility bill. I’ll cover online payments, autopay, pay by phone, payment locations, assistance programs, and more bill pay options.
Online Payment
The easiest and most convenient way for most customers to pay their City of Corpus Christi utility bill is online, Simply visit www,cctexas,com/billing and click on “Online Payment”
You’ll need your 12-digit account number from your latest bill. Register for an online account to securely access your bill 24/7. You can see your usage, charges, and make quick online payments at any time through the portal.
I prefer paying online so I can do it from my phone or laptop anytime day or night It only takes a minute to log in and pay by credit/debit card or e-check with instant confirmation
Auto Pay
For hassle-free bill payment, consider signing up for auto pay through the City’s online portal. This automatically pays your utility bill each month on the due date using your preferred payment method.
To enroll in auto pay, first create an online account Then complete the auto pay authorization form with your account details Your bill will now be paid automatically each month requiring no action from you.
Pay By Phone
The City also offers an automated phone payment system at (361) 885-0751. Call anytime 24/7 and use the interactive voice menu to pay your bill.
Have your 12-digit account number ready to enter along with your card or bank account details. Payments post immediately after the quick phone call.
Payment Locations
You can pay your City of Corpus Christi utility bill in person at several authorized payment locations around the city. Bring your bill stub to one of the following:
- City Hall – 1201 Leopard St
- HEB stores – Multiple locations
- Check the city’s payment map for other pay agents
Payment locations accept cash, check, or credit/debit cards. Please note a small convenience fee may apply when using retail pay agents.
By Mail
Mail your City of Corpus Christi utility bill payment using the payment stub and envelope provided with your monthly statement. Send your check or money order to:
City of Corpus Christi
PO Box 9257
Corpus Christi, TX 78469
Allow 5 business days for the mailed payment to reach and process to avoid late fees.
Budget Billing
To make your utility bills more predictable, the City offers an optional budget billing program. This takes your average usage over 12 months to calculate a fixed bill amount each month.
Customers can enroll in budget billing at any time if your account is in good standing. The program is reviewed and adjusted on an annual basis.
Payment Arrangements
If you are struggling to pay your City of Corpus Christi utility bill, you can call 311 to set up a payment plan. Payment arrangements allow you to pay the past due balance in installments over time.
Payment plans may help avoid service disconnection. However late payment fees still apply. Arrangements can also be made through the online portal.
Billing Assistance
For low-income households needing help with utility bills, the City partners with social service agencies to connect you with programs such as:
- LIHEAP – Helps qualified residents pay heating and cooling bills
- Project H.O.M.E. – Offers utility bill assistance for seniors and disabled
- C.H.A.P. – Provides one-time utility bill grants for households in need
Avoid Late Fees
To avoid late fees, simply pay your City of Corpus Christi utility bill by the due date printed on your monthly statement. Bills are typically due within 15 days of billing.
A 10% penalty applies to past due accounts after the due date. Make payments on time to avoid penalties that lead to service disconnection.
New Service
To start new water, wastewater, gas, or trash collection service in Corpus Christi, call 311 or apply online through the Start, Stop, Transfer portal. A deposit may be required to activate new service.
Provide your move in date and service address. New accounts can take 1-3 business days to establish.
Summary
Stage 2 Water Restrictions are in effect
(Residential, Commercial and Industrial)
The Utility Billing Office is responsible for establishing and billing services for Water, Wastewater, Solid Waste, Gas, Storm Water and Street Maintenance Fees. Citizens can call our office to discuss their existing accounts and any questions they may have with their bills.
For Customer Service:
- Call the Customer Call Center at 311
- Need new, transfer, or disconnect services: https://docs.cctexas.com/forms/UBOServices
- Need a payment arrangement: https://docs.cctexas.com/forms/UBOArrangement
Utility Billing Office Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
If a customer knows they are having problems paying their utility bill, they are encouraged to contact customer service for a payment plan or payment extension. If service is disconnected, the City of Corpus Christi may require a full payment of the past due balance and related service charges before reconnection.
Get answers about your bill:
- Payment plans
- Payment extensions
- New services
- Transfers and disconnects
To report a GAS LEAK CALL 311 immediately.
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Start or Transfer Services
In order to start or transfer services customers may need to provide the following:
Residential accounts:
- Lease agreement (if renting)
- A lease agreement must have a commencement date, service address and be signed and dated by the property owner/manager on record and tenant(s)
- New or existing property owners may be verified via Nueces County Appraisal District records, a warranty deed or a closing statement.
Commercial accounts:
- Lease agreement (if renting)
- A lease agreement must have a commencement date, service address and be signed and dated by the property owner/manager on record and tenant(s)
- W-9
- New or existing property owners may be verified via Nueces County Appraisal District records, a warranty deed or a closing statement.
- Letter of Authorization
- A letter on company letterhead signed by an officer of the company granting authorization to assigned employees for account access.
City of Corpus Christi is coming up with a plan to help customers manage utility bill increases
How do I make a utility payment in Corpus Christi?
Utility payments can now be made: The City of Corpus Christi Utility Business Office thanks the public for their patience during this transition. For answers to questions about a bill, please contact the Utility Business Office at (361) 826-3404 or by email at [email protected].
What’s new at Corpus Christi utility business office?
The activation of the City website payment portal completes the Utility Business Office’s software transition. Utility payments can now be made: The City of Corpus Christi Utility Business Office thanks the public for their patience during this transition.
Does Corpus Christi offer a utility assistance relief fund?
Program Guidelines: The Utility Assistance Relief Fund is available to Tier 1 and 2 Single-Family Residential customers who receive a utility bill directly from the City of Corpus Christi. This program does not apply to commercial customers in the City.
Where can I download the city of Corpus Christi mobile app?
Visit the app store or google play to download today. For more information, visit www.cctexas.com/mobileapp. CORPUS CHRISTI, TX – Pay your utility bill or report a pothole and track the process right at your fingertips with the City of Corpus Christi Mobile App.