Living in the scenic town of Craig, Colorado comes with the responsibility of paying your monthly utility bill for services like water, sewer and trash. The City of Craig offers residents several convenient options to pay utility bills on time each month. This comprehensive guide will overview everything you need to know about paying City of Craig utility bills, including:
- What’s included on the bill
- Payment methods available
- Due dates and late fees
- Setting up automatic payments
- Payment assistance programs
- Troubleshooting problems
Follow this utility payment guide to avoid disruption of your essential services provided by the City of Craig
What Charges Are On the Craig Utility Bill?
Your monthly City of Craig utility bill from the finance department includes fees for
- Water usage based on meter readings
- Sewer service charges
- Trash and recycling collection
- Any past due balances or late fees
Review the charges each month to ensure they reflect your actual usage. Water bills tend to be higher in summer due to irrigation. Contact the utility department immediately if you see any erroneous charges on your bill.
Payment Options Offered in Craig
The City of Craig offers several ways to pay your utility bill
Pay Online
The online payment system allows payment by credit/debit card or electronic check. You can also setup recurring payments.
Pay by Phone
Call the 24/7 automated phone system at (855)-333-3247 to pay by credit/debit card.
Pay by Mail
Send check or money order payments to City of Craig Utility Billing at 300 W. 4th Street, Craig, CO 81625.
Pay In Person
Bring cash, check, or card payment to the Utility Billing office at City Hall during business hours.
Automatic ACH Payments
Complete a paper form to authorize recurring automatic payments from your bank account on file due dates.
Choose the most convenient option for you. Many Craig residents utilize the online system or autopay for simplicity.
Utility Bill Due Dates and Late Fees
City of Craig utility bills have firm due dates on the 20th of each month. Payments received after the due date will incur a late fee.
Here are key dates to avoid late fees:
- Due Date: 20th of Month
- Late Fee Assessed: $10 on 21st
- Shutoff Notice Mailed: 25th
- Scheduled Disconnection: Next month
Failing to pay your bill in full by the due date triggers penalties. Pay before the 20th each month to stay current. Mark your calendar with reminders.
Setting Up Automatic Bill Payments
Enrolling in autopay through the City of Craig website ensures you never miss a payment deadline. Here’s how to do it:
- Download the ACH authorization form from the city website.
- Fill out the form completely and sign it.
- Attach a voided blank check.
- Mail everything to the Craig utility billing department.
Your bill will now be paid automatically on its due date each month directly from your bank account. Log into the online portal if you prefer to store card information for automatic payments instead.
Assistance Programs for Paying Utility Bills
If you are having trouble paying your Craig utility bill, assistance options may include:
- Payment plans – Call utility billing to arrange installment payments.
- LIHEAP – Federal aid programs help pay utility bills if qualified.
- Local churches/non-profits – Many offer utility bill grants or loans.
- Budget billing – Pay a fixed amount each month to even out seasonal spikes.
Don’t let an unpaid balance become past due for many months and risk shutoff. Seek help through one of these programs if needed.
Troubleshooting Problems with Paying Bills
Here are some common utility bill payment issues and solutions:
Wrong amount deducted – Contact utility billing if your automatic payment or online amount withdrawn was incorrect.
AutoPay not working – Verify your account number was entered properly on the authorization form. Also check that your linked bank account has enough funds.
Late fees in error – If you paid on time but were still charged late fees, call the billing department to dispute the error and have fees waived.
Can’t create online account – Use forgot password function or call utility billing to unlock your account.
Disconnect notice after payment – Mailed check payments take days to post to your account, so pay online or in person to avoid imminent shutoff.
Key Takeaways for Paying Craig Utility Bills
Follow these tips for successful on-time payment of your City of Craig utility bill:
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Carefully review charges every month to spot any incorrect amounts.
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Pay the total due on your bill by the 20th of the month to avoid late fees.
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Consider automatic payments to simplify paying bills.
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Contact utility billing staff if any payment issues occur.
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Seek financial assistance early if unable to pay bill in full.
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Update billing if your contact information or bank account changes.
Staying diligent about paying your monthly utility bill to the City of Craig ensures your essential services like water, sewer and trash collection continue uninterrupted. Reach out to the finance department with any other payment questions.
About City of Craig Utility Services
While we focused on the payment process in this article, let’s briefly summarize what your City of Craig utility payments help support:
- Water treatment, distribution and metering
- Wastewater collection and treatment
- Weekly residential trash and recycling collection
- Industrial pre-treatment and waste hauling
- Stormwater drainage infrastructure
- Future utility capital projects
The public works and finance departments work hard to maintain these utilities that are so vital to health, sanitation and quality of life in Craig. Paying your bill on time helps keep these services reliably functioning. Contact the appropriate department if you experience any issues with your water, sewer or trash services.