Living or owning property in Cuyahoga Falls? Then you’re familiar with getting a monthly utility bill from the city for services like electric, water, sewer, sanitation, and more. Paying your city bills on time is an important responsibility This comprehensive guide will walk you through everything you need to know about paying utility bills to the City of Cuyahoga Falls
Overview of Cuyahoga Falls Utility Billing
The City of Cuyahoga Falls Utility Billing department sends monthly utility bills to all residential and commercial customers. Bills include charges for services like
- Electric
- Water
- Sewer
- Sanitation/recycling
- Stormwater
The city handles billing for all these utilities directly. Bills are typically generated on the 10th-15th of each month and are due by the end of that month.
You can contact Utility Billing at 330-971-8250 or utilitybilling@cityofcfcom Their office is located on the first floor of the Municipal Building at 2310 Second St,
What’s Included on Your Cuyahoga Falls Utility Bill?
When you receive your monthly statement, it will contain a summary of account charges as well as details on your usage. Key sections to review are:
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Account information: Verify your name, address, and account number are correct. This is where any balance forwarded from a prior bill will be shown.
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Readings from meters: This page shows when and how much electricity, water, and sewer use was charged. Compare to check for unusual spikes or drops.
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Electric charges: Usage charge based on kWh consumption. Fuel cost adjustment and other electric fees.
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Water/sewer charges: Usage charges based on gallons. Stormwater and other water/sewer fees.
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Sanitation fee: Fixed monthly charge for trash collection. Recycling fee if applicable.
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Taxes: City income tax on electric and water. Sales tax on electric.
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Total amount due: Sum of all current charges, due by the end of the month.
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Payment stub: Detach and return this portion with your payment.
When Are Utility Bills Due in Cuyahoga Falls?
The City of Cuyahoga Falls has utility bills due by the end of each month. Your bill is for services provided in that current month.
For example, you’ll receive your July bill in mid-July which will be due by July 31st. It covers electric, water, sewer, etc. for July usage.
If the due date falls on a weekend or holiday, payments are actually due the next business day. But it’s best to pay by the listed due date whenever possible.
How to Pay Your Cuyahoga Falls Utility Bill
The city offers several ways to pay each month:
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Automatic bank draft: Deduct your bill from your checking or savings account monthly. No fee.
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Online payment: Pay by credit/debit card through the city’s online portal. A processing fee applies.
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By mail: Send a check or money order using the stub from your bill. No fee.
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Dropbox: Deposit your payment in the drive-up box at City Hall anytime. Allow 2 days to process.
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In person: Bring payment to the Utility Billing office during business hours.
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Credit/debit card: Make a one-time payment by phone. Processing fees apply.
The most popular options are auto-draft, online, and mail. The city accepts cash, checks, credit cards, and money orders.
Late Fees and Past Due Bills
Cuyahoga Falls will charge late payment fees if your utility bill is not paid in full by the due date. For residential customers, the late fee is 10% of the unpaid balance.
If your account becomes delinquent, the city may pursue collection actions like disconnection of electric service. Make sure to pay your bill in full each month to avoid penalties.
If you’re ever unable to make a payment by the due date, contact Utility Billing right away. They can discuss arrangements and assist you based on your situation. Communication is key to avoiding late fees.
Comparing Your Cuyahoga Falls Utility Usage
When you receive your monthly bill, check how your electric, water, and sewer consumption compares to previous months. Watch for any unusual spikes or drops that could indicate leaks, meter issues, or other problems.
Compare daily averages, not just total use. Your bill shows meter read dates – calculate the days between to determine daily use. For example:
- Electric: Compare kWh used per day
- Water: Compare gallons used per day
Contact Utility Billing if you spot abnormalities. The city can help investigate potential causes and make sure your meter is recording use accurately. Don’t just pay a bill that seems excessively high without looking into it first.
Assistance Programs for Utility Bills
If you’re having trouble paying your utility bill in Cuyahoga Falls, assistance programs are available:
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Payment plans: Utility Billing can set up a payment arrangement based on your situation.
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HEAP: The Home Energy Assistance Program provides eligible customers with credits on their electric bill.
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PIPP: The Percentage of Income Payment Plan helps Ohioans budget utility costs.
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LIHEAP: The Low-Income Home Energy Assistance Program offers heating bill aid.
Contact Utility Billing to learn more about these and other options. Explain your situation and they can go over the programs you qualify for. The city aims to work with all residents facing financial hardship.
More Resources on Paying Cuyahoga Falls Utility Bills
- Cuyahoga Falls Utility Billing: www.cityofcf.com/utilitybilling
- City of Cuyahoga Falls Online Payments: cuyahoga.cloud9.innoprise.com/citizenaccess
- Utility Billing Contact Info: 330-971-8250 or [email protected]
- Energy Assistance Program Info: www.development.ohio.gov/is/is_heap.htm
Paying bills on time is an important responsibility as a Cuyahoga Falls resident or business. Follow this guide to manage your utility payments, avoid late fees, and keep essential services connected.
Utility Contract for New Service Accounts
You will need to attach a copy of your valid government issued photo ID and FULL lease or settlement statement/closing disclosure. Not submitting all of the documents needed will result in delay of starting service.
Required deposits must be received by the Utility Billing Department before new service can be transferred or established. You will be emailed by a staff member with your account number and instructions on how to pay your deposit online.
Utility customers shall pay the applicable deposits indicated in the following table upon application for any utility service. Exceptions are listed below. Deposits will not earn interest.
| Type of Premises | Deposit |
| Residential Apartment heated by gas | $200.00 |
| Residential Single Family, Townhouse, Condo or Duplex | $250.00 |
| Residential All Electric | $250.00 |
| Commercial | Please call or email the office. |
- A deposit will not be required of a bona fide owner-occupant of a residential premises, unless the customer has twice been delinquent on a utility account within the prior two years.
- A deposit will not be required of any prior customer whose immediate past account history with the City is twenty-four (24) consecutive bills each paid in full by the due date.
Establishing Owner-Occupancy at a Property in a Trust or Company When a customer signs as an owner for service at a property that is titled in a trust or company’s name, supporting documents establishing owner occupancy must be provided. The customer must show ownership of the company or documentation that the customer is named as a trustee. The address on the documents listed below also must match the service location.
Acceptable Documents 1. State of Ohio Identification Card or Driver’s License 2. Vehicle Registration 3. Voter Registration 4. Paycheck 5. Federal, State or Local Tax Forms 6. State of Ohio Articles of Organization Certificate 7. Twelve consecutive months of bank statements
If the customer cannot provide these documents at the time they sign for service, a deposit will be collected as required by City of Cuyahoga Falls Ordinance. However, if the customer is able to provide these documents and their account is in good standing, the deposit will be credited or refunded to customer.
The City of Cuyahoga Falls bills all utility usage on a monthly basis with either the Standard or Budget payment options. Paper and online bill pay are accepted forms of payment for both plans.
Fees are incurred on a monthly basis and are due 25 days after billing date. This payment form is subject to month-to-month price fluctuation due to the weather patterns and energy usage.
Fixed monthly amount based upon 12 months history and is re-evaluated every January and July. Please note that you will need at least 12 months of history and no past due balance to sign up for budget billing.
The city utilizes the utility bill mailing as an opportunity to keep you better informed. Check your utility bill package for important messages or inserts. These include information on promotions, upcoming events, and new services available to you.
Whether you are a longstanding resident or new to the city, the utility billing department is here to help with any questions or concerns you may have.
The following services are provided by the utility billing department for your convenience:
- Process resident utility payments
- Initiate new electric, water and sanitation services
- Assist residents with past due bills
- Location for distribution of the City Calendar and Citizen Report & Update
- Distribution of light bulbs to electric customers
- Maintain a drive-up payment drop box located off the main parking lot of the Municipal Building.
If you are a new homeowner in the city, in order help make your transition smooth, you will receive a New Homeowners Incentive Package that contains city-related information and significant cost-saving opportunities.
Cuyahoga Falls Time Lapse Dam Removal
How do I pay my utility bill in Cuyahoga Falls Ohio?
Payments can be made online or by paper bill, and e-billing is available for accounts that are up to date on payments and have one year of service. Information on billing options, payment methods, and utility usage for residents of Cuyahoga Falls, Ohio.
Does Cuyahoga Falls accept paper or online bill pay?
However, if the customer is able to provide these documents and their account is in good standing, the deposit will be credited or refunded to customer. The City of Cuyahoga Falls bills all utility usage on a monthly basis with either the Standard or Budget payment options. Paper and online bill pay are accepted forms of payment for both plans.
How do I contact Cuyahoga Falls Electric?
For billing questions or for new customers to the Cuyahoga Falls Electric System needing service hook-up, contact the Utility Billing Department in person at 2310 Second Street or by phone at (330) 971-8250 during normal business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding major holidays.
How do I Stop electric service in Cuyahoga Falls?
To stop electric service, please call the Utility Billing Department at (330) 971-8250. The Energy Efficiency Program was designed for Cuyahoga Falls Electric System customers in 2014. The New Energy Efficient Appliance Rebate Program, Home Energy Audit, and Energy Efficiency Kits are available for residents.