Living in the city of Dallas? Then you likely receive monthly bills for services like water, sewer sanitation, and drainage. Keeping up with paying these city utility bills is part of being a responsible resident. But with tight budgets busy schedules, and due dates coming around each month, it can be easy to forget or fall behind.
That’s why the City of Dallas offers various convenient payment options to fit every preference and lifestyle. Read on as I cover everything you need to know to pay your City of Dallas utility bills on time and avoid any penalties or service disruptions.
In this comprehensive guide, we’ll look at:
- Understanding your City of Dallas utility bill
- Ways to view and receive your bill
- Setting up and managing your utility account
- Step-by-step instructions for making payments
- Payment methods like online, phone, mail, auto pay
- Finding assistance if struggling to pay
Let’s get started!
Understanding Your City of Dallas Utility Bill
Before paying your city utility bill, it helps to understand exactly what you’re being billed for by the City of Dallas. A typical bill from Dallas Water Utilities (DWU) includes charges for:
- Water usage based on gallons consumed
- Sewer service tied to your water usage
- Sanitation for trash/recycling collection
- Drainage fee to maintain storm drains
- Environmental compliance fee
- Account service charge
Your actual bill amount will vary monthly depending on factors like water usage, Review your DWU bill carefully each month to understand what you owe for city services
Checking Your Bill Balance and History
You have multiple options for conveniently checking your City of Dallas utility account balance and payment history:
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Online – Log into your DallasGo account at DallasGo.Dallas.gov to view bill details.
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Mobile app – Download the DallasGo app on your smart device.
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Email – Opt to receive bill reminders and notices by email.
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Mail – Review your monthly paper bill statements.
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Phone – Call 214-651-1441 to access account information through the automated phone system.
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In person – Visit a City of Dallas service center or City Hall.
Be sure to regularly check your balance to avoid any surprises on your due date.
Setting Up and Managing Your DWU Account
To pay your utility bills, you’ll first need to establish water service and set up an account with DWU. Here are some tips for account management:
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Visit DallasGo.Dallas.gov to set up your online account using your account number.
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Provide accurate account name, service address, mailing address, phone, and email.
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Set up paperless billing by opting out of mailed paper statements.
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Update your contact information if you move or change names.
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View historical bills and payment history in your DallasGo account.
Properly maintaining your DWU account information helps ensure on-time bill delivery and payment application.
Paying Your Dallas Water Bill Online
For fast, secure, and convenient payment processing, paying your Dallas water bill online is the way to go.
To pay online:
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Go to DallasGo.Dallas.gov and log into your account.
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Select “Make Payment” and enter your payment amount.
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Choose a payment method such as credit/debit card, checking account, or eCheck.
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Submit payment and receive instant confirmation.
Online payments are applied directly to your DWU account, updating balances immediately and helping avoid late fees.
Paying by Phone with the Automated System
In a rush and need to pay quickly over the phone? Use the City of Dallas automated phone payment system.
To use this method:
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Call 214-651-1441 on your phone.
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Select option 5 for the automated system.
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Enter your 10-digit account number.
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Choose your payment amount and submit payment.
The phone system is available 24/7 for your convenience. You’ll receive a confirmation number at the end.
Mailing in Your City Services Bill Payment
Prefer to pay your utility bills old school style? You can still mail in a physical check or money order payment each month.
To properly mail your payment:
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Detach the payment slip from your latest bill.
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Write amount paid on the slip and include it with your check or money order.
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Make checks payable to City of Dallas.
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Mail to: City of Dallas, PO Box 75277, Dallas TX 75277-1000
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Allow 5-7 days for processing to avoid late fees.
Just be sure to mail it 1 week before your due date in case of postal delays.
Signing Up for Auto Pay
Tired of constantly having to remember to pay your city bills? Auto Pay takes the effort out of payment.
With Auto Pay:
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Payments are automatically deducted from your bank account monthly.
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Avoid late fees since it’s always paid on time.
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Save money on stamps and checks.
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Reduce clutter from paper bills by going paperless.
Enroll in Auto Pay through your DallasGo online account for ease and convenience.
Paying in Person Around Dallas
Don’t want the hassle of paying online or by mail? Pay in person locally:
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At Dallas City Hall – 1500 Marilla St, Dallas, TX 75201
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At a walk-in City of Dallas utility service center
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At authorized payment locations around Dallas
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At retail stores like Kroger, Fiesta, Walmart (additional fees may apply)
Visit DallasGo.Dallas.gov to find authorized in-person payment locations near you.
What Happens if You Miss the Due Date?
Life gets busy and you may accidentally pay your Dallas utility bill late. Here’s what happens if you miss the due date:
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Bills not paid by the due date incur a 10% late penalty fee.
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If still unpaid, a past due notice is mailed after 10 days.
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Accounts 30+ days past due receive a termination warning notice.
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Failure to pay by the termination date results in water service disconnection.
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A $50 fee applies for reconnecting after disconnection.
Avoid penalties and service interruption by paying on time, enrolling in Auto Pay, or contacting DWU immediately if you anticipate issues paying.
Payment Assistance for Struggling Customers
If you are struggling financially, the City of Dallas offers options to help pay your utility bills:
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Payment plans – Set up a customized monthly payment plan that works for your budget.
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Bill averaging – Your bill is averaged out to even out seasonal highs/lows.
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Deferred payment – Postpone your due date if you’ve been impacted by unforeseen hardship.
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Assistance agencies – Obtain aid from charities and organizations that help with bills.
Contact DWU as soon as possible if you are having difficulty paying on time. Disconnection can be avoided with the help of payment assistance programs.
Ways to Reduce Your Monthly Utility Bills
Looking for ways to reduce your City of Dallas utility bills? Try these money-saving tips:
- Monitor water usage and fix any leaks
- Install low-flow faucets and showerheads
- Run full loads in dishwasher and washing machine
- Adjust sprinklers to water plants, not pavement
- Use mulch around plants to retain moisture
- Limit shower lengths to 5-7 minutes
- Turn off water when brushing teeth or shaving
- Upgrade to high-efficiency toilets and appliances
Every drop of water conserved reduces your monthly charges. Contact DWU for additional ways to save.
Stay On Top of Your City Services Bill Payment
- Understand your charges by reviewing bills closely
- Keep contact information current on your account
- Pay online for quick and easy processing
- Use Auto Pay to set and forget payments
- If mailing payment, allow 7-10 days for processing
- Seek assistance immediately if struggling to pay
Knowing various payment methods and due date requirements will help you easily stay on top of your City of Dallas utility bill payments. Be a responsible resident by paying on time each month. And reach out to DWU if any billing or payment questions ever come up.
New Utility Rate Change – Click here to view the utility rate flyer
An Application for Utility Service Form is required to apply for utility service for each new account. The City of Dallas utility services include: water, sewer (wastewater) and stormwater. Also included is a police fee and firefighter/EMS fee. The Finance Department answers questions regarding your water / sewer account billing or payments. Call 503.831.3508 to speak to someone about utility services.
You can start City of Dallas Utility Service in several ways:
- Online: CLICK HERE or select the Xpress Bill Pay icon below. To sign-up for service online you must first create a user account, then the utility account.
- By Phone: Call Xpress Bill Pay at (800)766-2350 for personal telephone assistance.
- In Person: Visit our Finance office at City Hall, 187 SE Court Street, Dallas, OR to complete the application process.
Starting a service request online must be done by 3:00 pm the business day before. For same day service you must come into our office before 3:00 pm at the address listed above. Requests will not be fulfilled on weekends or holidays.
A deposit of $125.00, payable by card or cash, is required (some exceptions may apply) before service is turned on. The deposit will be applied to the closing bill if you are a renter and applied to an owners account after one year of payments with no late fees or upon the close of service. Any balance will be refunded to the customer. The deposit will not earn interest.
An activation fee of $25.00 will appear on your first billing statement. All delinquent charges must be paid prior to any new applicant receiving water/sewer service.
Government-issued picture ID (e.g. driver’s license or passport) is required for all account holders. Xpress online service request will require an email address and will provide a link to the city email at [email protected]. We will email or provide you an information sheet regarding your new account upon completion. Completing and submitting this form does not guarantee services nor should it be considered confirmation that an account has been established.
Stop City Utility Service Call 503.833508 to speak to someone in the Finance office.
You will be provided an information sheet about your account. Payment information is provided on monthly billing statements, which should be reviewed for current messages and helpful city information. On the back of the statement is contact information for the City and Xpress Bill Pay. Xpress offers online and phone payment options, as well as auto pay and paperless billing choices. To reach someone in the Finance department about utility billing or any questions, please call (503) 831-3508. To make an over the phone payment please call Xpress Bill Pay at 1-800-720-6847.
City of Dallas introduces new payment system for water bills called DallasGo
How can I pay my Dallas water utilities bill?
You can now pay your Dallas Water Utilities bill using DallasGo, the new online payment platform. If you were registered for AutoPay on the previous payment system, you received an email from [email protected] with instructions on activating your DallasGo profile.
How can I pay my bill on DallasGo?
You can pay your bill on DallasGo by using the automated telephone system at (214) 651-1441. Alternatively, you can enclose the bottom portion of your statement with your payment in the return envelope provided and mail it to the Remittance Address.
Where is the night deposit box at Dallas City Hall?
The night deposit box for water bill payments at Dallas City Hall is located in the driveway between Young and Canton on the east side of the building. Only make payments with checks or money orders in the drop box.
Does Dallas water utilities have a private account?
Dallas Water Utilities are marked as confidential and will not be shared except to the customer of record or to third parties defined in Texas Utilities Code, Section 182.054. As defined in Texas Utilities Code, Section 182.001, Utility means an electric, gas, water, or telephone utility operated by a public or private entity.