Living in the scenic city of Demorest, Georgia comes with many perks, including access to clean and reliable public water. But keeping the taps flowing requires some work on the customer’s end, namely paying your monthly water bill. The City of Demorest offers a few easy options to settle up your water charges. In this comprehensive guide, we’ll walk through the step-by-step process to pay your Demorest water bill.
Understanding Your Water Bill
The first step is taking a close look at your actual bill to understand what charges you’re being assessed. City of Demorest residential water bills consist of two components – a water usage charge and a sewer charge.
The water usage charge covers the amount of water used measured in thousands of gallons. The city employs an increasing block rate structure, so the more you use the higher the rate per thousand gallons.
The sewer charge is based on your water consumption. This fixed fee helps fund sewage treatment infrastructure.
Commercial and institutional customers have similar fee structures and rate tiers based on higher expected usage.
Your individual rates depend whether you live inside or outside city limits. Those outside the city pay an additional 25% surcharge.
Review the detailed rate schedule to estimate costs based on your household or business consumption.
Payment Options
With your charges clear, now you can focus on actually paying your Demorest water bill. The city offers several convenient payment methods
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Online – Pay by credit card or e-check via the online payment portal. Setup recurring payments or make one-time payments without fees.
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By Phone – Call 706-778-4202 to pay by credit card over the phone, A $250 convenience fee applies to phone payments,
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Mail – Send a check or money order made payable to City of Demorest to: 250 Alabama Street, Demorest, GA 30535. Include your account number.
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In Person – Bring cash, check, or credit/debit card to City Hall at 250 Alabama Street. In-person credit card payments incur a convenience fee.
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Drop Box – Deposit a check or money order into the drop box at City Hall after hours. Include your account number.
Sign Up for an Online Account
For the most features and payment flexibility, sign up for an online account through the payment portal. You can securely store payment methods and manage multiple accounts.
The sign up process only takes a few minutes. Have your most recent bill handy to enter details like account number, name, and service address. You’ll create a username and password for easy access from desktop or mobile.
Online accounts offer valuable benefits:
- Review billing history and payment confirmations
- Access up to 24 months of statements
- Setup recurring auto-pay
- Receive paperless e-bills via email
- Pay multiple accounts or bills in one transaction
- Avoid fees charged for credit card payments made by phone or in person
With an online account, you can pay your bill from anywhere in just a few clicks!
Payment Policies and Fees
Familiarize yourself with Demorest’s payment policies to avoid late fees or service interruptions:
- Bills are issued monthly and due 15 days from the billing date.
- A 10% late penalty is assessed if payment is not received by the due date.
- Accounts 30 days past due are subject to disconnection. A $40 reconnection fee applies if service is interrupted.
- Cash or credit card payments are required to restore service once disconnected.
- A $30 fee is charged for returned checks or failed automatic bank drafts.
Setting up autopay through the online portal provides peace of mind that your bill is always paid on time. But you can also monitor your balance through your online account and schedule one-time payments before the due date.
Financial Assistance Programs
If you’re struggling to keep up with your water payments, the City of Demorest offers programs to help qualified low-income households.
The H2O Help Program provides a credit on your water bill based on income eligibility and household size. Credits range from $15 to $49 per monthly billing cycle.
You can also arrange for a payment plan to spread out your balance over multiple months. Payment plans help avoid service disruption and allow you time to get back on your feet financially.
In addition, the city partners with The Salvation Army and local churches to provide one-time emergency bill assistance. Contact the city utility department for help identifying programs you may qualify for.
Moving Your Service
If you’re relocating within Demorest, you’ll need to transfer or stop your water service. Contact the utility department at least 3 days before your move date. Provide your new address and the date you need service to start at your new residence.
To stop service, give advance notice so the city can schedule a final meter reading on your last day. You’ll receive a final bill that needs to be paid in full. Make sure to leave a valid forwarding address to receive your closing bill.
Access Customer Support
Don’t hesitate to reach out to the City of Demorest Utility Department if you need assistance paying your water bill. They can explain your charges, sign you up for e-billing, take a payment, or identify bill help resources.
You can contact customer service by:
- Phone: 706-778-4202
- Email: [email protected]
- In person at City Hall: 250 Alabama St, Demorest, GA 30535
Office hours are Monday thru Friday, 8am to 5pm.
Paying your water bill on time is a responsibility that comes with being a Demorest resident. But the city offers convenient payment options and assistance programs to make it hassle-free. Now that you know the ins and outs of Demorest water billing, you can handle your payments with ease!
Pay Water and Sewer bills online
FAQ
What is Demorest, Georgia known for?
When was Demorest Incorporated?
How do I create a Demorest water account?
If you already have an account, you just need to login to the Demorest Water site. Demorest Water accepts credit cards, debit, and direct deposit. Click here to login . Want to create a new account? You can create a new account on the Demorest Water website.
Who is Demorest Water Works Department?
Welcome to Demorest Water Works Department. We are located at 251 Habersham Mills Road. We are responsible for the management, operation, and maintenance of the City water system. and mailed or returned to the City Hall office at the address below. A deposit of $100.00 will be required when the application is completed along with a photo ID.
How long does a Demorest water service take?
Luckily, Demorest has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form . When you move out of a home in Demorest, you’ll need to stop your water service with the Demorest Water, so you don’t keep getting billed.
Does Demorest water have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Demorest Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.