Are you a resident of Dover, Delaware looking for convenient ways to pay your City of Dover utility bill? As both an electric and water provider for Dover households and businesses, the City offers several easy bill payment options.
In this guide we’ll outline the top methods for paying your City of Dover utility bill including online, by phone, in person, and by mail. Whether you prefer to pay electronically, automatically, or with cash or check, the City aims to accommodate diverse payment preferences. Read on to learn the ins and outs of paying your Dover utility bill.
Online Bill Pay
For fast and secure utility bill payment 24/7, the City of Dover recommends paying online through their self-service citizen portal at portal.dover.de.us.
To pay online, first-time users must create a portal account. Have your utility account number handy to register. Once logged in you can view your balance see past bills, and make quick online payments.
When you pay your bills online, the City of Dover takes all major credit cards and e-checks. A small convenience fee of $2. 50 applies to credit/debit card payments. E-check payments from a bank account are free.
Online payments are posted to your account immediately. You’ll receive a confirmation email with your payment details for your records.
Pay By Phone
Another way to pay your City of Dover utility bill at any time is by phone. Call 302-736-7022 and select option 2 for the automated pay-by-phone system.
You’ll need to enter your account number and payment amount. The system accepts payments from credit cards and checking accounts. A confirmation number is provided at the end.
Phone payments made by 7:00 pm on weekdays are posted same-day. Call center staff are also available weekdays 8:30 am to 5:00 pm if you need assistance.
Pay In Person
To pay your utility bill in person with cash, check, or money order, visit the City of Dover Municipal Services Building at 5 E Reed St.
The drive-thru window on the Reed Street side accepts payments Monday-Friday 8:30 am-5:00 pm. You can also use the 24/7 drop box located along the drive-thru lane.
When paying at the office, be sure to have your utility account number. In-person payments are posted same-day.
Pay by Mail
Mail your City of Dover utility bill payment to:
City of Dover Utility
PO Box 15040
Wilmington, DE 19886-5040
Send your printed bill stub with a check or money order. Do not mail cash. Allow 5-7 days for mailed payments to process.
Write your account number on the check or money order and include the payment stub to ensure proper crediting to your account.
Auto Bill Pay
For hands-free utility bill payment, enroll in auto bill pay through the City’s online citizen portal. This authorizes recurring monthly payments from your credit card or bank account.
Auto pay withdrawals occur on the bill due date each month. Log in to your portal account to view upcoming scheduled payments.
You can cancel auto bill pay at any time online or by contacting the utility billing office. Adjustments can also be made if your credit card information changes.
Payment Locations and Hours
- Online – portal.dover.de.us, 24/7
- Phone – 302-736-7022, 24/7 automated system
- Office – 5 E Reed St, Monday-Friday 8:30am-5:00pm
- Drop Box – 5 E Reed St, 24/7
- Mail – PO Box 15040, Wilmington, DE 19886-5040
Payment Methods Accepted
The City of Dover accepts:
- Credit/debit cards
- Electronic checks
- Cash
- Personal checks
- Money orders
- Auto bill pay
Avoid Late Fees and Disconnection
City of Dover utility bills are sent monthly and due within 25 days of the billing date. Failure to pay on time results in a late fee of 1.5% monthly and possible service disconnection.
If you anticipate having difficulty paying your bill, contact the utility billing office right away. Payment plans and assistance programs are available for qualifying customers.
Disconnections can only be halted if payment is made in full. Reconnection fees apply after disconnect. Avoid penalties and disruptions by paying on time.
Get Account Support
For utility billing questions or account assistance, contact the City of Dover Utility Customer Service team:
- Phone: 302-736-7050
- Email: [email protected]
- Office: 5 E Reed St, Dover, DE 19904
The customer service staff can help with bill inquiries, taking payments, and navigating online account access. Reach out with any utility billing needs.
Stay Updated on News and Changes
Keep up with the latest billing notifications, projects, and news from the City of Dover by:
- Following their social media pages
- Reading utility bill inserts
- Checking the website cityofdover.com
- Reading the monthly city newsletter
Providing excellent customer service and communication is a top priority for the City as your trusted utility service provider. They make it easy to find information and get questions answered.
Paying Your Dover Utility Bill
The City of Dover offers flexible options for paying your electric and water bill efficiently and affordably. From the convenience of paying online 24/7 to auto bill pay to cash payments at the office, choose the method that suits your needs.
Setting up recurring payments or enrolling in paperless billing can further simplify utility bill management. With easy access to account support, you can get billing issues resolved quickly as well. Keep your City of Dover utility payments on time and your services running smoothly.
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FAQ
What is the phone number for the city of Dover?
What is the cost of living in Dover, Delaware?
Is there a fee to pay a city of Dover utility bill?
NO FEE City of Dover Utility Bills and Property Tax payments – there is no fee to use our online payment option for: Fees and other restrictions may apply contact Customer Services for specific details: Prepaid Cards and Third Party Lending cards are not accepted. A fee will be required for all returned payments.
How do I make a city of Dover payment?
To make your City of Dover payment, please provide us with your account information. Please do not click back or refresh while making a payment as this can cause multiple transactions to process. Starting immediately, all delinquent balances must be paid in full to prevent disconnection of utility service.
How do I contact city of Dover?
by visiting www.cityofdover.com or call (302) 736-7035 option 1. RATES WILL CHANGE AS OF 7/1/21. INFORMATION FOR MORE INFO. Thank you! Last payment received: Payments and adjustments made after this Bill Date 08/05/2021 will appear on next bill. A late payment charge of 1.5% will be added to any balance remaining 30 days after billing.
What happens if I don’t pay my utility bill in Dover?
monthly utility bill in accordance with the City of Dover’s defined payment terms. Please note: Late charges will continue to accrue on any unpaid balances. Charitable Assistance Programs