Paying Your Water Bill in the City of Eden, North Carolina

Having access to clean, reliable drinking water is something most of us take for granted. As a resident of Eden, NC, your water is provided by the city’s Water Resources Department. Read on to learn more about your local water service and the ways you can conveniently pay your Eden water bill each month.

Overview of Eden’s Water Resources Department

The City of Eden is located along the Dan River in North Carolina’s Piedmont region. Eden’s Water Resources Department is responsible for supplying water to over 15,000 residents across the city.

The department operates and maintains Eden’s water treatment plant, storage tanks, distribution system, and wastewater collection system They work diligently to deliver high-quality drinking water that meets all federal and state standards

Meters track household and business water usage. This determines the volumetric charges on monthly water bills. The city bills for water/sewer service around the 10th of each month based on the prior month’s consumption.

When is My Water Bill Due?

The City of Eden sends out water bills on or around the 10th of each month.

Printed on your bill is the exact due date your payment must be received by. This is typically 20 days after the bill is mailed.

Payments not received by the due date will incur a late fee of 10% of the unpaid balance. If a bill remains unpaid for 30 days past the due date, your water service may be disconnected.

Get in the habit of paying your bill as soon as you receive it to avoid any penalties. Mark your calendar with the due date each month.

Ways to Pay Your Water Bill in Eden, NC

The City of Eden offers several options for conveniently paying your monthly water bill:

• Online – Pay by credit/debit card through the city’s online payment portal. Just create an account with your account number.

• By Phone – Call the automated phone system anytime at 1-855-748-3075 to pay with a card.

• Mail – Detach and enclose the payment stub from your bill and mail with a check or money order.

• Drop Box – A secure drop box outside City Hall accepts check/money order payments after hours.

• In Person – Visit Eden City Hall at 308 E. Stadium Dr. to pay your bill in person with cash, check, or card.

• Auto-Draft – Sign up to have payments automatically drafted from your bank account each month on the due date.

Paying Online Through Customer Connect

The city’s Customer Connect online payment portal offers a secure and convenient way to pay your Eden water bill.

First, you’ll need to create an online profile connected to your water account number. Have your account number handy when you register.

Through your Customer Connect account you can:

• Check your real-time account balance
• View billing history up to 2 years
• Schedule one-time future payments
• Set up recurring autopay
• Receive paperless billing

The system accepts Visa, Mastercard, Discover, and American Express cards for online payments. A third-party convenience fee of $1.95 is applied to card transactions.

Keep Your Water Service Flowing

Having your water shut off due to non-payment can be a major inconvenience. Avoid penalties and service interruptions by paying your bill on time every month.

Ideally, pay as soon as you receive it via the online portal for instant processing. You can also utilize autopay or bill pay through your bank to ensure your bill gets paid automatically by the due date.

Contact Eden’s Water Resources Department immediately if you ever experience issues making a payment so arrangements can be made. Consistently paying your water bill on time is an important responsibility as an Eden resident.