How to Pay Your Utility Bill to the City of Edgewater

Receiving reliable utility services like water, sewer, and garbage removal requires infrastructure investments supported by customer payments. As a resident or business in Edgewater, it’s important to understand your utility bill and the various ways to pay it. This guide will walk through payment options, late fees, account management and more for the City of Edgewater utility department.

Online Bill Pay

The fastest most convenient way to pay your Edgewater utility bill is through the online customer portal. You can securely pay any time from your computer or mobile device.

To pay online:

1. Go to wwwcityofedgewater,org/ucs

2. Click “Pay Bill” and enter your account number and zip code.

3. Select payment amount and submit using a bank account, credit or debit card.

Setup automatic payments or make one-time payments 24/7 using the online system.

Pay by Phone

Call the 24/7 automated phone payment line at 386-427-3279 to pay your Edgewater utility bill. Have your account number ready and follow the prompts to complete payment.

A small convenience fee applies to phone payments but allows fast, secure payment without visiting City Hall.

Pay by Mail

Mail a check or money order along with your payment stub to:

City of Edgewater
P.O. Box 7097
Edgewater, FL 32132

Allow 5-7 business days for mailed payments to process. Include your full account number on checks if not using your stub.

Pay in Person

You can pay in person at City Hall located at 104 N. Riverside Drive, Edgewater, FL 32132. The office accepts cash, check, money order or credit/debit cards.

Office hours are Monday-Friday from 8:00am to 4:30pm, closed holidays. Pay at the front desk upon arrival.

Drop Box

For after hours payment, a drop box is located outside City Hall. Place your payment and stub in an envelope and deposit anytime. Payments are collected daily.

Understand Your Utility Bill

Review your monthly statement to check usage aligns with your household activity. Watch for abnormal spikes or drops in usage.

Your bill shows current utility service and supply charges, any prior balance, total now due, and due date. Pay the full amount by the due date.

Avoid Late Fees

If payment is not received on time, a late fee of 1.5% applies to the overdue balance. Multiple late payments negatively impact your account status.

Pay your bill by the printed due date on each monthly statement to avoid late fees consistently. Sign up for reminders.

Service Disconnection

Accounts with significant past due balances may have utility service disconnected. To restore service after disconnection, all overdue amounts plus a reconnection fee would need to be paid.

Contact customer service immediately if you anticipate issues paying on time to discuss payment plan options and avoid disruption.

Moving or Closing Your Account

Notify the utility department at least 3 days before your move date to close or transfer utility service. Provide a forwarding address for your final bill.

Make sure any balance is paid before closing your City of Edgewater utility account. Turning off service does not close your account.

Disputing Your Bill

If you find an error on your bill or dispute your charges, contact customer service before the due date. Billing disputes must be addressed promptly for accurate payment.

Provide copies of disputed bills and documentation supporting your claim. Expect correction before the next billing cycle.

Payment Assistance Programs

If paying your utility bill presents financial hardship, the following assistance programs are available:

• EHEAP – Helps with electric, water and sewer bills
• LIHEAP – Helps with home energy bills
• Project Share – Helps needy families with utility costs

Check if you qualify for these or other programs if needing help with utility bills.

Go Paperless

Sign up to receive bills electronically to reduce paper waste and postal mail. Email reminders can also be activated to prevent late payments.

Accessing statements digitally allows easy monitoring of usage and payments in one place. Enable paperless billing via your online account.

Manage Your Account Online

The online customer portal provides convenient account management options:

• View latest or previous utility bills
• Set up automatic payments
• Receive email/text alerts and reminders
• Monitor daily usage
• Pay outstanding balances
• Update account and contact information

Use online access for greater visibility and control over your City of Edgewater utility account.

Communication Is Key

For power outages, billing errors, or payment assistance, contact customer service promptly. Clear communication ensures issues get resolved quickly.

Contact City of Edgewater Utility Customer Service at 386-424-2400 ext. 4000 or submit inquiries online via the “Contact Us” page. Maintaining a good account status requires communication.

Pay On Time, Every Time

While utility services like water and power seem straightforward, keeping your account current is essential. Pay each utility bill in full and by the due date to avoid any service disruptions.

Monitor your usage routinely and address any account issues right away. Your on-time payment keeps essential services flowing smoothly. As an Edgewater resident or business, maintaining a positive account status benefits the entire community.