Living in the city of Edmond, Oklahoma comes with the responsibility of paying your monthly utility bill. This includes charges for services like electric, water, sewer, trash, and recycling. As a resident it’s important to understand your options for paying this bill conveniently and on time each month. In this comprehensive guide I’ll walk you through everything you need to know about paying your City of Edmond utility bill.
Online Payment Options
The easiest and most convenient way to pay your utility bill is online. The City of Edmond offers two online payment options:
Smart Choice Customer Portal
The City recently launched a new online portal called Smart Choice. This replaced the old eCityExpress portal. To use it you’ll need to register for a new account even if you had one with the old system.
The Smart Choice portal allows you to
- View next day and historical hourly usage data for electric and water
- See graphs and tools to track and compare usage
- Report and track service outages
- Access bill info and make payments
Registration requires your account number from your monthly utility statement.
Pay Your Bill Online
You can also pay your utility bill directly on the City’s website. Look for the “Pay Your Bill Online” link. This uses a system called Smart Choice that is free to use. You don’t need to register, just have your account number ready.
The online payment system accepts Visa, MasterCard, Discover, American Express, and E-Checks.
Auto-Pay and Average Billing
It can be easier to pay your utility bill if you set it up to automatically pay or be billed every month.
Auto-Pay
With auto-pay, the amount due each month is automatically deducted from your bank account on the due date. To enroll, you’ll need to fill out a form and provide a voided check. You can sign up for auto-pay on the Smart Choice portal or by contacting customer service.
Average Monthly Billing
Average monthly billing lets you pay a consistent amount each month based on your average usage over the past 12 months. This helps avoid seasonal spikes. To enroll, contact customer service.
Pay by Phone
Don’t want to go online? You can pay your City of Edmond utility bill over the phone using the automated payment system.
- Call (405) 359-4541
- Choose the “Pay by Phone” option
- Enter your account number
- Choose to pay by debit/credit card or check
This is a totally free service. The automated system is available 24/7.
Pay by Mail
If you’d rather mail in a payment, send your check or money order to:
Payment Processing Center
City of Edmond Utility Payments
P.O. Box 268927
Oklahoma City, OK 73126-8927
Be sure to include your remittance stub to ensure proper credit to your account. Allow 5-7 business days for your mailed payment to process.
Pay in Person
You can also pay your utility bill in person at one of the City’s payment kiosks located around Edmond:
- City First Office Foyer
- 24 E. First Street (South Entrance, facing Sprouts)
- Homeland
- 1151 N. Bryant Ave.
- Crest
- 2200 W. 15th St.
- 2933 N. Sooner Rd.
- 7-11
- 1500 S. Boulevard
- 1230 N. Kelly Ave.
- 112 S. Bryant Ave.
- 325 E. Ayers St.
The kiosk in the City First Office Foyer is free. The others charge a small convenience fee.
Payment Due Date and Late Fees
City of Edmond utility bills are due on the 10th of each month. If your payment is not received by the due date, a 10% late fee will be added to your account.
If your account remains delinquent for more than a few days, your services may be disconnected. Reconnection fees apply if this happens.
Payment Arrangements
If you’re having trouble paying your utility bill, contact customer service before the due date to set up a payment plan. As long as you stick to the agreed upon payment arrangement, your services will not be disconnected even if your account is past due.
Financial Assistance Programs
The City offers financial assistance programs to help qualified low-income households pay their utility bills, including:
- LIHEAP: Helps pay a portion of winter heating bills
- Project HELP: Provides emergency assistance paying utility bills
- Average Monthly Billing: Evens out seasonal spikes in bills
Contact customer service to learn more and apply.
Avoid Late Fees with Reminders
It’s easy to forget when your utility bill is due each month. Sign up for automated reminders through the Smart Choice portal to get an email or text alert before the due date. You can also call customer service to have a note added to your account.
Monitor Usage to Lower Your Bill
Using the Smart Choice portal, you can view daily and hourly electric and water usage data. This allows you to closely monitor your consumption and make changes to reduce wasted energy and lower your utility costs.
Little things like running full loads in the dishwasher, adjusting your thermostat, and taking shorter showers can make a difference. The portal provides helpful tools to track the impact of conservation efforts.
Communicate Service Issues Promptly
If you experience a service outage or disruption, report it right away through the Smart Choice portal or by calling customer service. This helps utility crews respond quickly to make repairs and restore your service.
You can also use the portal to monitor outage status and updates in your neighborhood. Prompt reporting can help prevent billing issues if an outage caused abnormally high usage.
Understand Billing Cycles and Meter Reads
City of Edmond utility bills are issued monthly. Your meter is read around the 25th of each month, and the usage amount is reflected on the bill for the next month.
For example, your January 25 meter read determines your usage charges on the February bill. It covers January 26 to February 25. Due to this billing cycle, your bill is always for the previous month’s consumption.
Avoid Estimated Bills
If the meter reader is unable to access your property to get a read, you’ll receive an estimated bill based on your recent usage. This can result in over or undercharging. To avoid estimated reads, make sure your meter is clear of obstructions like bushes or debris. Opting for a smart meter also allows for remote readings.
Troubleshoot High Bills
If your utility bill seems unusually high, first check for leaks, drips, and other waste. Compare your usage to previous bills to see when the spike began. Contact customer service if you notice dramatic changes without explanation. They can help investigate potential meter issues or misreads.
Update Account Information Promptly
If you move or your account information changes, update it right away with the City utility department. This prevents important notices and bills from being sent to the wrong address. You can easily manage your account settings through the Smart Choice portal.
Understand Seasonal Rate Changes
Electric rates with the City of Edmond may adjust seasonally as power supply costs fluctuate. This means your per kilowatt-hour charge is higher in peak summer and winter months. The kWh rate is lower in the fall and spring. Understanding this seasonal variance helps explain shifts in your monthly bills.
Go Paperless
You can opt out of mailed paper bills and access your statements electronically through the Smart Choice portal. Going paperless is more environmentally friendly and convenient. You’ll receive an email when your new bill is ready to view and pay online.
Sign up for a Budget Billing Plan
For an even more consistent bill each month, enroll in the budget billing plan offered by the City utility department. This takes your total estimated utility costs for the next 12 months and divides it into even monthly payments. At the end of the year, your account is reconciled based on actual charges. Any credit or debit balance rolls into the new year. Budget billing helps avoid big swings in your bill from high usage months. To enroll, contact customer service.
Avoid Fees for Insufficient Funds
If you pay by check or auto-draft, be sure to have adequate funds in your account on the payment date.Returned payments due to insufficient funds will incur a fee. Avoid extra charges and headaches by keeping your payment method up to date. Let customer service know if you need to make any account changes.
Understand Deposits for New Customers
When starting new electric or water service with the City, you’ll have to pay a deposit that is held on your account. This deposit is refunded after 12 months of on-time payments. Senior citizens may qualify for reduced deposit amounts. Make sure to follow the on-time payment policy so you don’t forfeit your deposit.
Get Answers from Customer Service
The City of Edmond utility customer service department is available to answer any questions about your bill
How to Sign up for Auto Pay
- Visit eCityExpress Online Self-Service Portal
- Login to your account or Register for first-time users.
- Once logged into your account, select
This button can be found under “Manage Services” on the Left menu bar.
- Payment Plan Type = Variable – Draw on Due Date
- You have the option to add Checking, Credit, or Debit Card information to draft from.
- For Checking, include the Institution Name, Routing Number & Bank Account Number.
- Accept the Terms and Conditions by clicking on the hyperlink and checking “Agree”
- Your account will draft from this new information on the next scheduled draft date.
How To End Auto Pay
- Visit eCityExpress Online Self-Service Portal
- Login to your account.
- Once logged into your account, select
- Select “Stop Pre-Authorized Payment”
- Your account will no longer draft on the previously scheduled draft date.
Edmond Utility Payment Options
FAQ
What is the phone number for Edmond Electric bill pay?
How do I report an outage to Edmond Electric?
How expensive is it to live in Edmond, Oklahoma?
Where is city of Edmond utility customer service?
City of Edmond Utility Customer Services P.O. Box 268927 Oklahoma City, OK 73126-8927 Email Customer Service Email New Accounts
How do I pay my city of Edmond utility bill?
It’s convenient, easy, and, best of all, free. Sign up or login now! 24 E. First Street (South Entrance, Facing Sprouts) You may pay your City of Edmond utility bill over the telephone using a debit / credit card or check. There is not a fee for this service. To make a payment, call (405) 359-4541.
What is a city of Edmond energy bill?
Your bill provides detailed information to help you understand how you are billed for the energy used to power your home as well as information regarding your other City of Edmond utility services.
What services does Edmond electric provide?
Edmond Electric is municipally-owned and revenue supported. Our profits support vital city services such as police, fire, streets and parks which contributes to Edmond’s high quality of living. Learn More . Our Utility Customer Service department provides billing services for electric, water, wastewater, solid waste collection and drainage.