A Comprehensive Guide to Paying Your Water Bill in El Centro

Living in the city of El Centro comes with many perks, including access to clean drinking water and reliable wastewater service. However, to enjoy these utilities, residents must pay their water bill on time each month. This guide will walk through everything you need to know about paying your El Centro water bill conveniently online or in person.

Overview of El Centro Water Billing

The city of El Centro provides water and sewer services to residents and charges for this usage each month. Water bills include charges for:

• Water usage based on a tiered rate structure
• Wastewater charges based on water consumption
• Monthly service fees
• Taxes and surcharges

Bills are mailed out monthly and are typically due 21 days after the billing date. Payments not received by the due date incur a 10% late penalty fee. Failing to pay after multiple late notices can result in water service disconnection.

Now let’s explore the different ways El Centro utility customers can pay their water bill.

Paying Your Water Bill Online

The easiest way to pay your El Centro water bill is online through the city’s web payment portal. Here’s how to use the online bill pay system:

1. Go to billpay.cityofelcentro.org.

2. Click on “Utility Billing” in the top menu bar.

3. Enter your 12-digit account number and 4-digit customer ID.

4. Select the bill you want to pay if you have multiple invoices.

5. Enter your payment amount and submit.

6. Complete payment using your debit/credit card or electronic check.

Online payments are processed immediately and posted to your account within 1-2 business days. You can also set up automatic monthly payments.

Paying In Person at El Centro City Hall

You can pay your water bill in person at the El Centro City Hall Finance Department located at:

1275 W Main St #103, El Centro, CA 92243

Payments must be made during business hours Monday-Thursday from 7:30am-5:30pm. The office is closed Fridays. Cash, check, money order, and debit/credit card are accepted.

Be sure to bring your water bill or know your account number. Get a receipt as proof of payment. Mailed payments can also be sent to the finance department address.

Paying by Phone

El Centro offers a telephone payment system to pay your water bill by phone using your debit/credit card or electronic check

To pay by phone:

1. Call 1-844-843-6829

2. Select option 1 for the city of El Centro.

3. Enter your 12-digit account number.

4. Follow the prompts to enter your payment info and submit the payment.

Phone payments are processed instantly. A utility representative can also assist you if needed.

Paying by Mail

Mail your check or money order along with your water bill stub to:

City of El Centro
PO Box 910
El Centro, CA 92244-0910

Please allow up to 5 business days for mailed payments to be received and posted to your account to avoid late fees. Include your account number on the check memo line.

Setting Up Automatic Payments

For hassle-free bill payment, enroll in auto-pay to have your water bill paid automatically each month on the due date.

To enroll in auto-pay:

1. Login to the online bill pay system.

2. Click on “My Profile” and select “Payments”.

3. Check the auto-pay box and enter your payment method.

4. Save your payment settings.

Going forward, your bill will be paid on its due date directly from your debit/credit card or bank account.

Getting Account Balance and Payment History

Want to check your account balance or view past water bills and payment history?

1. Login to your account on the bill pay website.

2. Under “My Profile”, click on “Consumption History”.

3. Select the period you want to view.

You can see your usage details, charges, and payments made for any previous billing period.

Avoid Late Fees and Disconnection

To avoid late fees and potential water shut off, pay your El Centro water bill in full by the due date listed on your monthly statement. Late notices are sent if payment is not received on time.

Key tips to avoid late payments:

• Enroll in automatic payments
• Update your billing address if it changes
• Check your email for e-bills
• Pay online for instant processing
• Sign up for bill reminders

Act quickly if you receive a past due or disconnection notice by paying the overdue balance. Reconnection fees apply if your water is shut off.

Get Support from El Centro Utility Billing

Need help with your water bill? Have questions about your account? Contact the El Centro Utility Billing department:

• Call 760-337-4510 Monday-Thursday from 7:30am-5:30pm
• Email [email protected]
• Visit in person at El Centro City Hall

The friendly utility billing staff can assist with bill clarification, starting/stopping service, payment arrangements, and any other water account needs.

Conveniently Manage Your El Centro Water Account