A Guide to Paying Your City of Ellensburg Utility Bill

Having continuous access to essential utilities like electricity, natural gas, water and sewer requires paying your utility bill to the City of Ellensburg in a timely manner each month. The City offers Ellensburg residents and businesses multiple options to pay utility bills conveniently.

In this comprehensive guide, we’ll explain the various ways to pay your Ellensburg utility bill, from online payments to paying in person Whether you prefer electronic or paper methods, recurring or one-time payments, the City provides flexibility to fit different needs

Read on to learn how to pay your utility bill to the City of Ellensburg via the customer portal phone, mail local banks, and more.

Overview of Paying Your Ellensburg Utility Bill

The City of Ellensburg provides electric natural gas water, sewer and other utility services to residents and businesses within the city limits. They offer various payment channels

• Online – Pay via the customer portal by credit/debit card or e-check. Offers autopay.

• Phone – Call the payment line and pay over the phone using a card.

• Mail – Send a check or money order payment by mail to the utility payment address.

• In person – Pay with cash, check or card at the City Hall service desk.

• Drop box—You can put bank checks in the drive-up drop box after business hours.

• Banks – Pay at local partner banks that accept City of Ellensburg utility payments.

This selection of payment methods provides flexibility based on your needs and preferences each month.

Paying Your Ellensburg Utility Bill Online

The fastest and most convenient payment option is through the City of Ellensburg online customer portal. Follow these steps to pay your utility bill online:

1. Go to www.ellensburgwa.gov and click on “Pay Utility Bill”

2. If new user, register your account by entering your utility account number, name, and email address.

3. Choose whether to pay by credit/debit card or electronic check. Enter your payment information.

4. Pick one-time payment or set up recurring autopay for automatic payments.

5. Review details and click “Continue” to complete the transaction.

Once submitted, your payment is processed instantly. The portal also allows viewing prior bills and payment history.

Paying Your Ellensburg Utility Bill by Phone

You can also pay your Ellensburg utility bill over the phone by calling (509) 962-7201. The steps are:

1. Call the utility billing phone line at the number above.

2. Follow the prompts to enter your 10-digit account number.

3. Enter the payment amount you wish to make.

4. Provide your credit/debit card number, expiration date, and billing zip code.

5. Confirm the payment details and authorization.

The automated phone payment system is available 24/7 and provides a convenient way to pay, especially for customers without internet access.

Mailing Your Utility Bill Payment

To pay your City of Ellensburg utility bill by physical check or money order using US mail:

1. Make the check or money order payable to City of Ellensburg.

2. Write your 10-digit account number clearly on the payment.

3. Mail to:

   City of Ellensburg
   501 N Anderson St.
   Ellensburg, WA 98926

4. Allow 3-5 business days for the City to receive and apply mailed payments to your account.

Just remember to mail it several days before your due date so it arrives on time.

Paying in Person at Ellensburg City Hall

You can also pay your utility bill in person at the service desk in Ellensburg City Hall:

• Address: 501 N Anderson St, Ellensburg, WA

• Hours: Mon-Fri 8AM–5PM

To pay at City Hall:

1. Bring your paper bill or know your 10-digit account number

2. Payment options include cash, check, money order, or credit/debit card

3. Inform staff you’re making a utility payment and they’ll process immediately

4. Get a receipt as proof of payment

Paying at City Hall allows in-person customer service to answer any bill questions.

Using the Drive-Up Drop Box

For after hours payments, a secure drive-up drop box is located in the City Hall parking lot. To use the drop box:

1. Write your 10-digit account number on your payment.

2. Place your check or money order in a sealed envelope.

3. Deposit the envelope into the drop box slot anytime outside City Hall hours.

4. The payment will be collected and processed the next business day.

This after hours option offers another way to pay in person without coming inside.

Paying at Local Banks

For added convenience, you can pay your Ellensburg utility bill at participating local banks, including:

• Banner Bank
• Cashmere Valley Bank
• US Bank
• Numerica Credit Union

And others – see the full list on the City of Ellensburg website. The bank electronically transmits the payment info to the City for processing. Simply bring your bill or account number. Bank payment provides a quick option within your community.

Setting Up Automatic Payments

The most convenient way to pay your utility bill is to enroll in automatic payments through the online portal or your bank’s bill pay service. This automatically pays your City of Ellensburg bill each month from your chosen account.

To set up recurring autopay with the City:

1. Register for an online account on the portal.

2. Click on “AutoPay Enrollment”

3. Choose bank account or card for payments.

4. Enter your payment account information.

5. Review and submit the enrollment form.

Once enrolled, your utility bill is paid automatically each month by the due date, providing reliable hands-free payment.

Avoid Late Fees and Disconnection

It’s essential to pay your City of Ellensburg utility bill in full and on time each month to avoid penalties or service disruption. Follow these tips:

• Mark your bill due dates on your calendar so you remember

• Enroll in paperless billing to get due date reminders by email

• Set up automatic payments to have bills paid on their own

• Pay a few days early online to ensure on-time payment

• Call the City immediately if you expect difficulty paying on time to ask about payment plans or assistance

• A $10 late fee is charged if full payment is not received by the due date

• Accounts past due 60+ days may have service disconnected. Avoid this by paying on time.

Staying on top of due dates and using convenient pay options will help maintain uninterrupted utility service.

Payment Assistance Programs

If you are struggling to pay your utility bill on time due to financial hardship, the City of Ellensburg offers assistance programs, including:

• Payment arrangements to spread payments over several months

• One-time utility bill assistance for qualifying low-income households

• Discounted senior and disabled utility rates

• Referrals to community resources like FISH Food Bank for additional aid

Contact the City utility department to learn more about these programs if you need help paying your bill.

Benefits of Paying Online

While the City allows various payment methods, paying your utility bill through the online portal has many advantages:

• Convenience to pay instantly 24/7 without leaving home

• Payment receipts emailed instantly for your records

• Account management tools to monitor usage and payment history

• AutoPay capability to set up hands-free recurring payments

• Earn rewards when paying by rewards credit or debit card

• High security protections for your financial data

• Paperless billing to reduce waste and clutter

• Mobile access on your smartphone or tablet on the go

• Information pre-populated so less to enter manually

The online option is the most seamless and hassle-free way to pay City of Ellensburg utility bills.

How to Manage Your Utility Account

In addition to making payments, the Ellensburg online customer portal allows you to conveniently manage your utility account. You can:

• Update your contact information if you move

• View billing and payment history

• Monitor your monthly utility usage

• Set up paperless billing

• Enroll in autopay

• Submit meter readings

• Request service turn on/off

• Receive billing notifications

• And more!

Be sure to take advantage of all the account management features available 24/7 via the portal. This allows you to stay on top of your account from your computer or mobile device.

Paying your monthly City of Ellensburg utility bill is fast and easy through the various available options. Sign up for the online portal to access the most features and convenience. Reach out to the utility department with any questions about your account or payment assistance programs available if needed. Maintaining an up-to-date account is vital for keeping your essential