A Guide to Paying Your Water Bill with the City of Fairfield

Having reliable access to clean water is something most of us take for granted. But providing high-quality water and sewer services to a community takes significant infrastructure and resources. As a resident of Fairfield, California your water bill payments help maintain the systems we depend on.

The City of Fairfield offers easy ways to pay your water bill online by phone or in person. Read on to learn about

• Understanding your Fairfield water bill
• Payment options with the City of Fairfield
• Setting up automatic payments
• Finding support if you need help covering costs

With just a few clicks, you can keep your water flowing and avoid service disruptions.

Overview of Fairfield Water and Sewer Services

The City of Fairfield provides water sewer and stormwater services to approximately 120,000 residents. Their utility has supplied water to the area for over 100 years.

Here are some key facts about Fairfield’s water system:

• Sources water from the Sacramento River and groundwater aquifers
• Treats water at a facility using filtration and disinfection
• Maintains over 310 miles of water mains, 8 water tanks, and 8 pump stations
• Provides sewer service with 250 miles of collection pipes and a wastewater treatment plant

As a municipal utility, their priority is delivering reliable and affordable water to the community. Your bill payments help cover the substantial operating costs as well as infrastructure projects needed to upgrade aging pipes, pumps, and facilities.

Understanding what’s behind your water rates can make it easier to pay your bill on time and in full.

Reading and Understanding Your Water Bill

Water bills in Fairfield are issued on a bi-monthly basis. Here are some key sections to look for on your utility bill:

Account Information

This shows your account number, service address, billing date, and due date. Make sure your name, address, and account number are correct.

Previous Balance

Any unpaid balance from previous billing periods will appear here along with any penalties for late payment.

Water Usage and Charges

Your bill outlines the water usage for the period in hundreds of cubic feet (CCF) and the corresponding charges for water and sewer. Rates increase at higher usage tiers to encourage conservation.

Additional Charges

These include fixed service fees and regulatory surcharges imposed by the state.

Total Current Charges

This shows your total charges for the current period after adding up all the usage, fees, and adjustments.

Payment Stub

At the bottom is a payment stub you can detach and return with your payment by check or money order.

Closely reviewing the billing details can help you spot and report any discrepancies.

Paying Your Water Bill to the City of Fairfield

The City of Fairfield offers three main options for paying your water bill:

Online Bill Pay

For quick and convenient payment 24/7, use the city’s online bill pay system at onlinebiller.com/fairfield. You can make one-time payments from your bank account or by credit/debit card. Or set up recurring auto-pay.

By Phone

Call the city’s payment line at 707-428-7400 to pay over the phone using your credit/debit card or checking account information.

Mail-In or Drop Off

Detach and mail in your payment stub with a check or money order. You can also drop off payments in the Finance Department drop box at City Hall.

Whichever method you choose, be sure to pay by the due date to avoid late fees or service disruption. The city recommends paying as soon as you receive your bill.

Setting Up Automatic Payments

Forgetting when your bill is due or mailing payments on time can lead to headaches. Simplify the process by enrolling in automatic payments through the city’s online bill pay system.

With autopay, your payment is deducted from your chosen bank account or credit card each billing cycle. You’ll receive an email reminder before the payment processes so you know how much will be paid.

To enroll:

1. Log into your online bill pay account
2. Click on “AutoPay Program”
3. Select your preferred payment method
4. Review and submit the AutoPay agreement

Once set up, autopay takes the hassle out of paying your water bill. Just monitor your email reminders and account balance to make sure the correct amount is being deducted each period.

Assistance for Low-Income Households

If you’re struggling to keep up with water payments, the City of Fairfield has programs to help. Qualified low-income households can receive discounts up to 80% on their water bills.

You can also request temporary deferred payments or make alternative payment arrangements if you’re having difficulty paying on time.

Don’t let bills pile up and risk having your water shut off. Contact the city’s Finance Department to learn about billing assistance options for families in need. They can also help you check for leaks or other issues making your water usage higher than expected.

Access to water is too essential to lose over unpaid bills. The City of Fairfield offers support so all residents can afford this vital service.

Stay Up to Date on Your Water Service

By paying your water bill promptly and exploring assistance programs if needed, you can maintain uninterrupted service for your home or business.

Use the City of Fairfield’s convenient online and phone payment options to pay on time every billing cycle. And consider enrolling in autopay to make water bill management effortless.

Your payments contribute to vital infrastructure and resources that our community relies on each day. Drinking water, sanitation, and public health in Fairfield start with customers doing their part to keep water service flowing.