The Complete Guide to Paying Your Folsom Utility Bill Online

As a resident or business owner in Folsom California paying your monthly utility bill is essential to keep your water, sewer, garbage, and other city services running smoothly. Thankfully, the city offers an easy-to-use online payment system to pay your bill conveniently via the web.

In this comprehensive guide we’ll outline everything you need to know to successfully set up and use Folsom’s online utility bill pay.

Overview of Folsom’s Utility Billing Services

The city of Folsom provides utility services like water, sewer, storm drainage, and garbage/recycling collection to the community. They send monthly utility bills and offer several payment options:

• By mail – Send a check or money order to the payment mailing address.

• In person – Pay at the Utility Billing counter at Folsom City Hall.

• Online – Pay via the city’s online payment portal.

• AutoPay – Enroll to have your bill paid automatically each month.

• By phone – Call the billing office to pay over the phone.

Today, the most popular way to pay is through the city’s website because it is easy and gives you options. Let’s look at how to get started.

Creating an Online Account

To access the online bill pay system, you first need to create an account:

1. Go to https://folsom.secure.munibilling.com/.

2. Click on “New users click here” below the login fields.

3. Enter your utility account number and service address exactly as shown on your printed bill.

4. Create a username, password, and security questions.

5. Agree to the terms of use and click “Create Account”.

6. Check your email for a confirmation link to activate your account.

Once confirmed, you can log in anytime using your username and password!

Paying Your Bill Through the Online Portal

Here is the simple process for paying your utility bill online after logging in:

1. Your account dashboard shows your balance due and due date.

2. Click “Make Payment” to start.

3. Enter your payment amount and select a payment method.

4. Submit and confirm your payment.

5. Your account balance instantly updates and you receive a confirmation email.

The entire process only takes a minute or two each billing cycle.

Enrolling in AutoPay

For maximum convenience, enroll in AutoPay to have your balance automatically debited each month.

To set up:

1. In your account, click on “AutoPay Accounts”.

2. Select your preferred payment method.

3. Pick your withdrawal date.

4. Check the box to enable AutoPay and save your settings.

Your bill will now be paid on its own each month! Just update your payment method if the card expires or account changes.

Reviewing Your Billing and Payment History

A great feature of the online portal is you can review your past bills and payment receipts anytime.

To see your records:

1. Log into your account.

2. Click on “View Bills” or “View Payments”.

3. Filter by date ranges or service periods.

4. Click any item to see the full details.

Having access to this information makes managing your account a breeze.

Updating Your Account Profile

Within the online portal, you can update your mailing address, email, phone number, and payment methods easily.

To edit your profile:

1. Log in and click on “Update Account”.

2. Update any fields needed, like your mailing address or contact information.

3. Under “Payment methods”, you can add or update credit cards and bank accounts.

4. Click “Save changes” to update your profile.

Keeping your details current ensures your bills and payments continue smoothly.

Receiving Bill Reminders and Alerts

For extra convenience, you can opt into bill reminders and account notifications:

• Payment receipts – Receive an email or text when you pay.

• Due date reminders – Get an automatic notice before your bill is due.

• Past due alerts – Be notified if your account becomes delinquent.

• Usage alerts – Be informed of any unusually high consumption.

These alerts help you stay on top of your account and avoid late fees.

Getting Help with the Online System

While Folsom aims to make bill pay intuitive, help is available if needed:

• Email [email protected] for assistance.

• Call (916) 351-8300 to speak with a billing representative.

• Visit the Utility Billing counter at Folsom City Hall.

• Use the online contact form on the payment portal.

The utility billing staff is extremely knowledgeable and happy to help troubleshoot any issues!

Convenience, Control, and Cost Savings

Paying your Folsom utilities online provides many great benefits. You get 24/7 account access, bill reminders, payment flexibility, transparency into your records, and potential savings from avoiding late fees.

I highly recommend all Folsom utility customers sign up for online bill pay. It makes paying your bill each month a total breeze!