When you live in Fort Collins, you have to pay monthly bills for things like water, electricity, sewage, and more. You can easily keep your account in good standing with the City of Fort Collins by paying online or in person. If you want to make quick and easy payments to the City of Fort Collins Utilities department, this article will tell you everything you need to know.
Overview of City of Fort Collins Utilities
The City of Fort Collins Utilities Department provides important services that keep homes and businesses in the city running, such as
- Electricity
- Drinking water
- Wastewater treatment
- Stormwater management
Fort Collins Utilities serves approximately 69,000 electric customers and 63,000 water customers within the city. They operate and maintain infrastructure like power plants, transmission lines, water treatment facilities, pump stations, storm drains and more.
To fund operations and future improvements, the utility charges monthly rates to customers based on metered usage of electricity, water, wastewater and stormwater services. It’s important for customers to pay their utility bills on time each month to keep services running smoothly.
Benefits of Paying Your Bill Online
The City of Fort Collins has an online system for paying utility bills that is quick, easy, and safe. It includes the following:
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Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing checks or visiting in person.
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Quick Posting – Online payments credit to your account immediately
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Security – The online system uses encryption and security measures to protect your info
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Account Management – View statements, payment history, update details and enroll in autopay.
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Paperless Billing – Receive and pay bills electronically while saving paper.
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Mobile Access – Use your smartphone or tablet to pay on-the-go.
For these reasons, Fort Collins Utilities encourages customers to take advantage of the online bill pay option.
How to Set Up an Online Account
Follow these simple steps to establish an online account with Fort Collins Utilities:
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Click “Sign In” under the “Manage Your Account” section.
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On the next page, click “Register” to set up your new account.
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Enter your 10-digit Utility Account Number, ZIP code, and email address.
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Create a password and security questions.
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Agree to the Terms and Conditions.
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Complete email verification to finish registration.
Once your account is set up, you can immediately log in to view your bill and make online payments. The whole process only takes about 5-10 minutes.
Making a Payment on Your Utility Bill
Follow these steps to pay your Fort Collins utility bill online:
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Log into your account at the Online Bill Pay website.
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On the dashboard, click “Pay Bill” for the account you want to pay.
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Enter the payment amount. You can pay the total balance, a partial payment, or fixed amount.
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Select payment method:
- Credit/Debit Card – Visa, Mastercard, American Express, Discover
- Electronic Check – Use your checking or savings account
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Enter your method details like card number, expiration date, and billing address.
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Verify payment details and click “Process Payment” to complete.
You’ll receive an email confirmation and your payment will immediately credit to your utility account. The whole transaction takes just a few minutes!
Payment History and Account Management
Your Fort Collins Utilities online account also enables you to:
- View 12 months of payment history
- Access and download statements
- Sign up for paperless billing
- Update your account information
- Enroll in autopay recurring payments
So it provides more than just a simple bill payment portal – you get robust account management tools right at your fingertips.
Payment Arrangements for Past Due Balances
If you are having trouble paying your bill on time, contact Fort Collins Utilities as soon as possible at 970-212-2900.
You may be able to set up a payment plan to pay past due balances over time while maintaining service. Payment extensions can help avoid late fees or disruption of your utilities.
Avoid Service Disruptions with On-Time Payments
Fort Collins Utilities emphasizes paying your bill by the due date to prevent penalties or service interruptions, including:
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Due Date: Bills are due within 15 days of the billing date.
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Late Fee Date: A 4% late fee applies to past due balances after 25 days from the billing date.
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Disconnection Date: Accounts 10+ days past due risk disconnection.
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Reconnection Fee: A $20 fee applies if service is disconnected and restored.
Repeated late payments also negatively impact your credit score. Using autopay or bill reminders can help avoid lapses. But contact the utility immediately if you miss a payment to make arrangements and prevent service disruptions.
Customer Service for Payment Support
If you need help with Fort Collins Utilities online bill pay or have account questions, contact customer support:
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Phone: Call 970-212-2900 Monday-Friday 8am-5pm.
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Email: Email [email protected] for billing inquiries.
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In Person: Visit the utilities office at 222 Laporte Ave, Fort Collins.
Friendly and knowledgeable staff can assist with any payment issues or account management needs.
Paying your Fort Collins utility bill promptly each month ensures continuous provision of safe, reliable services like power, water, wastewater management that residents and businesses depend on. The City of Fort Collins offers a convenient online payment system that makes paying fast and straightforward. Just visit fcgov.com/utilities to set up your account and start paying bills seamlessly online in minutes.
Between a Confined Space and a Wildfire#
Critical work at Joe Wright Reservoir – success against the odds
Providing a year of diverse challenges is one way to think of how 2020 impacted the City of Fort Collins and Utilities specifically. In early spring, COVID-19 effectively shut down normal operations across the City as more than half the employees began working remotely and the critical workforce onsite kept the City operating under extensive safety protocols and reduced staffing.
Residential Time-of-Day (TOD) Summer On-Peak Hours
From May 1 – Sept. 30, TOD on-peak hours are 2-7 p.m (weekdays only). Learn more »
Flood Awareness Week is May 19-25. Check out the many resources available online to help you learn more and protect yourself from floods, like this one at College and Mulberry from this past July.
Sprinkler systems account for over half of the typical summer water bill and inefficiencies can be costly. Sign up now with our new partner, Resource Central, to be among the first to schedule a free sprinkler evaluation in June.
Customers who subscribe to online billing will now receive emails from [email protected] instead of [email protected]. This update is due to new email provider standards. Kubra has been a trusted partner of Fort Collins Utilities since 2008.
Through July 2024, Utilities is offering sky-high incentives for residential solar and battery storage. Take advantage of the bonus for new projects and system expansions alike!
Are you an existing customer? Transfer or stop your service online. New customers should call us at 970-212-2900 to start your service. Requests can be made for as soon as the next business day.
Join us at FoCo EcoFest to discover the Our Climate Future plan and conservation resources! Plus, dont miss the Xeriscape Garden Party & NoCo Native Plant Exchange. There will be food trucks, live music, and tons of family fun!
Utilities provides in-kind and cash sponsorship opportunities up to $1,500 for non-profit and government organizations supporting the Fort Collins community.
Learn more and apply today!
We are strongly committed to ensuring the efficient and responsible use of natural resources. Actions in 2023 resulted in 130 million gallons saved and average water use is down 42% since 2000.
Set up an online profile with MyEnergy and MyWater to view detailed electricity and water usage. Monitor use over time to understand costs and conserve resources.
Visit the Efficiency Works Store to save on energy- and water-saving products – including LED lighting, smart thermostats and showerheads.
Flood Awareness Week is May 19-25. Check out the many resources available online to help you learn more and protect yourself from floods, like this one at College and Mulberry from this past July.
Sprinkler systems account for over half of the typical summer water bill and inefficiencies can be costly. Sign up now with our new partner, Resource Central, to be among the first to schedule a free sprinkler evaluation in June.
Customers who subscribe to online billing will now receive emails from [email protected] instead of [email protected]. This update is due to new email provider standards. Kubra has been a trusted partner of Fort Collins Utilities since 2008.
Through July 2024, Utilities is offering sky-high incentives for residential solar and battery storage. Take advantage of the bonus for new projects and system expansions alike!
Are you an existing customer? Transfer or stop your service online. New customers should call us at 970-212-2900 to start your service. Requests can be made for as soon as the next business day.
Join us at FoCo EcoFest to discover the Our Climate Future plan and conservation resources! Plus, dont miss the Xeriscape Garden Party & NoCo Native Plant Exchange. There will be food trucks, live music, and tons of family fun!
Utilities provides in-kind and cash sponsorship opportunities up to $1,500 for non-profit and government organizations supporting the Fort Collins community.
Learn more and apply today!
We are strongly committed to ensuring the efficient and responsible use of natural resources. Actions in 2023 resulted in 130 million gallons saved and average water use is down 42% since 2000.
Set up an online profile with MyEnergy and MyWater to view detailed electricity and water usage. Monitor use over time to understand costs and conserve resources.
Visit the Efficiency Works Store to save on energy- and water-saving products – including LED lighting, smart thermostats and showerheads.
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Free Household Hazardous Waste Collection Event, May 18
FORT COLLINS, Colo. – Community members can dispose of their household hazardous waste for free at the City of Fort Collins’ Household Hazardous Waste Collection Event, Saturday, May 18, 9 a.m.- 3 p.m., Streets Facility, 625 Ninth St. (map and FAQs at fcgov.com/HHW).
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Utilities Completes Updates to Multi-Jurisdictional Hazard Mitigation Plan
FORT COLLINS, Colo. – Fort Collins Utilities Stormwater has completed its annual updates to the flood awareness and safety projects within the Larimer County Multi-Jurisdictional Hazard Mitigation Plan. This plan assesses the natural hazards faced by communities across Larimer County, including Fort Collins, and presents potential mitigation actions. The new updates document the progress made on new and existing mitigation actions.
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Road Closure on Northbound College at Willow St, Beginning April 15
FORT COLLINS, Colo. – Fort Collins Utilities’ contractor, Lightfield Enterprises Inc, will be conducting work in the right-of-way on North College Avenue to repair concrete & asphalt pavement beginning April 15 and remain closed until April 19th, weather permitting. Work will be conducted between 7:00am to 6:00p.m. The closure will be in the northbound lanes only on North College Ave at Willow St and extend to the south side of the Poudre River. These lanes will remain closed until the project is completed. The E. Vine Dr. intersection will remain open.
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Fort Collins Utilities to Flush the Water Distribution System, Beginning April 1
FORT COLLINS, Colo. – Fort Collins Utilities crews will flush the water distribution system beginning Monday, April 1, 7 a.m.-5 p.m., weekdays, for approximately four weeks (weather permitting). When flushing Downtown, crews will begin at approximately 5 a.m. in order to be out of the area as quickly as possible.
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Fort Collins Utilities Seeking Input for Water Efficiency Plan Update
Fort Collins Utilities is seeking public input and sentiment around water use to incorporate into the City of Fort Collins 2024 Water Efficiency Plan (WEP).
There are no events currently scheduled!
Utilities Payment Assistance Programs
FAQ
What is the phone number for Fort Collins utilities bill payment?
How do I monitor my use Fort Collins utilities?
How to cancel Fort Collins utilities?
Who is the utility provider in Fort Collins?
Does Fort Collins have a water efficiency plan?
Fort Collins Utilities is seeking public input and sentiment around water use to incorporate into the City of Fort Collins 2024 Water Efficiency Plan (WEP). Fort Collins Utilities is a not-for-profit, municipal utility that provides water, wastewater, stormwater and electric services.
What services does Fort Collins utilities offer?
Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down. Programs include: View All Programs Average out seasonal variations in your bill (restrictions apply). Learn More
Does Fort Collins Utilities accept UCard cards?
UnitedHealthcare recently introduced its UCard program for members enrolled in a Medicare Advantage plan. Unfortunately, UCards are not connected to the Visa, MasterCard, Discover or American Express networks, so Fort Collins Utilities – along with many other utility service providers – is unable to process the cards for bill payment.
What information do I need if I own a rental in Fort Collins?
If you own a rental in Fort Collins, complete the Property Owner Information Form (PDF 67 KB) to make sure we have up-to-date, essential information about the utilities at your rentals (electric, water, wastewater and/or stormwater). Learn more