Paying your City of Fresno utility bill is easy with the various options available. As a Fresno resident, you can pay your water, sewer, and solid waste bill online, by phone, by mail or in person. With so many choices, you can choose the payment method that works best for your needs and schedule.
Online Bill Pay
Online is often the best way for many people to pay their Fresno utility bill. You can pay any time, day or night, without leaving home.
To pay online, you first need to set up an account on the City of Fresno online payment website. Registration is free – all you need is your Fresno utility account number and an email address
Once registered you can
- Pay your bill immediately
- Set up automatic monthly payments
- Go paperless with e-bills
- Check your balance and payment history
The online payment system accepts Visa, MasterCard, American Express, Discover credit and debit cards. You can also pay directly from your checking account with no fees using e-check.
There is a 2. 3% service fee for credit and debit card payments to cover processing costs. E-check payments have a flat $0. 89 fee per transaction. These fees go to the third-party processing company, not the City of Fresno.
Pay by Phone
You can pay your Fresno utility bill over the phone if you don’t have access to a computer or would rather talk to someone.
Call (559) 621-6888 and follow the prompts to make a payment using your credit, debit card or checking account. Operators are also available Monday – Friday from 8 AM to 5 PM if you need help or have questions about your account.
The same service fees for online payments also apply to phone payments.
Pay by Mail
Sending your payment by mail is easy – just detach the payment stub from your paper bill and mail it with your check or money order to:
City of Fresno
Utilities Billing and Collection Division
P.O. Box 2069
Fresno, CA 93718-2069
Be sure to write your account number on the check or money order and mail it a few days before the due date to ensure it arrives on time. Late fees apply if payment is not received by the due date.
Pay in Person
You can pay your Fresno utility bill in person at City Hall, located at:
Fresno City Hall
Utilities Billing and Collection Division
2600 Fresno Street, First Floor, Suite 1096
Fresno, CA 93721
In-person payments can be made Monday – Friday from 8 AM to 5 PM, excluding holidays. You can pay with cash, check, money order or credit/debit card.
City Hall also has a night drop box if you can’t make it during business hours. Just be sure to write your account number on the payment.
Avoid Late Fees
To avoid late fees, make sure your payment arrives by the due date printed on your bill. The due date is normally 21 days after the bill is issued.
If you mail your payment, allow 7-10 days for it to reach the utility office. Paying online or by phone posts to your account almost instantly.
You can also avoid late fees by enrolling in auto-pay through the online billing system. Your bill will be paid automatically each month on the due date using your preferred payment method.
Payment Assistance Options
If you are having trouble paying your utility bill, the City of Fresno offers payment assistance options including:
- Payment arrangements and extensions
- Amortization of past due balances
- Alternative payment schedules
Payment arrangements are available for customers who meet certain income requirements. Call (559) 621-6888 to learn more.
The City’s policy is to only disconnect water service as a last resort. Payment plans and assistance are available to avoid shut-offs.
Know Your Account Balance
Wondering if the check you mailed arrived or how much you owe? You can check your account balance anytime by phone or online.
The online payment system shows your current balance due plus payment history. If you pay by mail, wait a few days after mailing then check your balance by phone.
Keeping track of your account balance helps avoid late payments and surprises on your next bill.
Change Your Account Information
If you move or your contact information changes, be sure to update your utility billing account.
The quickest way is through the online payment system. Or you can call (559) 621-6888 and speak with a customer service agent to change your mailing address, phone number or email.
Updating your account ensures you receive your bill and important notices about your water service.
Summary
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Paying your City of Fresno utility bill online is the fastest and most convenient option for most customers. You can pay anytime from your computer or mobile device.
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Phone payments are also accepted using the automated system or by speaking with a customer service rep during business hours.
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Mail and in-person payments give you more traditional options if you prefer to pay by check or cash.
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Assistance is available if you’re having trouble paying your bill. And you can check your balance by phone or online anytime.
Keeping up with your City of Fresno utility payments is important, but they make the process as easy as possible with numerous payment choices. Choose the option that fits your needs each month.
Other Remedies
In addition to discontinuation of water service, the City may pursue any other remedies available in law or equity for nonpayment of water service charges, including, but not limited to: securing delinquent amounts by filing liens on real property, filing a claim or legal action, or referring the unpaid amount to collections. In the event a legal action is decided in favor of the City, the City will be entitled to the payment of all costs and expenses, including attorneys’ fees and accumulated interest.
Circumstances where Discontinuation of Service is Prohibited
The City shall not discontinue residential water service where all the below conditions (listed under 7(A) through 7(C)) are met:
A. Medical Conditions: The customer or tenant of the customer submits certification of a primary care provider, as defined in Welfare and Institutions Code section 14088(b)(1)(A), that discontinuation of water service would (i) be life threatening, or (ii) pose a serious threat to the health and safety of a resident of the premises where residential service if provided;
B. Financial Inability: The customer demonstrates he or she is financially unable to pay for residential water service within the City’s normal billing cycle. The consumer is deemed financially unable to pay for residential water service within the City’s normal billing cycle if:
1. Any member of the customer’s household is a current recipient of the following benefits: CalWORKS, CalFresh, general assistance, Medi-Cal, Supplemental Security Income/State Supplementary Payment Program or California Special Supplemental Nutrition Program for Women, Infants and Children; or
2. The customer declares, in writing, on a City provided form, that the household’s annual income is less than 200% of the federal poverty level; and
C. Alternative Payment Arrangements: The customer is willing to enter into an amortization agreement, alternative payment schedule, or a plan for deferred or reduced payment, consistent with Section 6 of this Policy, with respect to all delinquent charges.
Customers who believe they meet all of the conditions listed above should contact the Utilities Billing and Collection Division by telephone or in person. Contact information is provided in Section 6(D) of this Policy.
D. Repayment Options for Qualifying Accounts.
1. If all the conditions in Section 7(A) through 7(C) above are met, the City shall offer the customer one or more of the following options:
- a) Amortization of the unpaid balance.
- b) Participation in an alternative payment schedule.
- c) A partial or full reduction of the unpaid balance financed without additional charges to other ratepayers.
- d) Temporary deferral of payment.
2. The City may choose the payment option the customer will undertake, and set the parameters of that payment option. The payment option offered by the City should result in repayment of any remaining outstanding balance within 12 months. The City may grant a longer repayment period if it finds the longer period is necessary to avoid undue hardship to the customer based on the circumstances of the individual case.
E. Discontinuation of Service for Noncompliance with Repayment Terms.
Once the City and a customer with a qualifying account agree to a payment option, if the customer fails to comply with an amortization agreement, an alternative payment schedule, or a deferral or reduction in payment plan for delinquent charges for 60 days or more, or while undertaking an amortization agreement, an alternative payment schedule, or a deferral or reduction in payment plan for delinquent charges the customer does not pay his or her current residential service charges for sixty (60) days or more, the City may discontinue water service no sooner than 5 business days after posting a final notice of intent to disconnect service in a prominent and conspicuous location at the premises.
Such notice entitles the customer to further investigation or review by the City regarding the delinquent amount owed, so long as customer continues to meet the requirements under Section 7(A) through 7(C).
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FAQ
What is the phone number for the City of Fresno utility billing?
How much is the water bill in Fresno?
What is the phone number for the City of Fresno?
How do I make a payment at Fresno City Hall?
Cash, check or money order payments may be made in person at Fresno City Hall from 8:00 a.m. to 5:00 p.m. Customers are advised to not make payment on shut off warning notices by mail because there is no guarantee that the payment will be received before the service is shut off.
How do I pay my Fresno utility bill?
PDF Statement Copies – Electronic copies of your bill will be retained and available for reprint for a rolling 36 months following the billing date effective immediately. There is no additional charge for this service. Pay in Person In-person payments can be made at Fresno City Hall. Pay by Phone
Does Fresno have an online payment system?
The city’s online payment system is managed by a third-party vendor, and the finance and information technology departments are working to resolve the issue, Assistant City Manager Georgeanne White told the Fresno City Council on Thursday. White and City Manager Thomas Esqueda became aware of the issue on Wednesday, she said.
Where can I find the Fresno utility billing & collection policy?
This Policy is available, in the languages stated above, on the Utilities Billing & Collection Division website, and in person at Fresno City Hall located at 2600 Fresno Street, First Floor, Suite 1096 Fresno, CA 93721. Where can I find the current utility rates?