How to Pay Your City of Geneva Utility Bill Online

Living in the charming town of Geneva IL provides residents with access to excellent city services. But along with the convenience of municipal electricity, water, sewer, and more comes the responsibility of paying your monthly utility bills. The City of Geneva offers easy and convenient ways for residents to pay their bills online or in person. This comprehensive guide will walk you through everything you need to know about paying your City of Geneva utility bill.

Overview of City of Geneva Utility Services

The City of Geneva provides the following utility services to residents and charges monthly fees

• Electricity
• Water
• Sewer/Wastewater

Customers receive a monthly utility bill from the City that includes charges for the services used. Bills must be paid each month to avoid late fees or disruption of service.

The City offers several ways to pay your utility bill:

• Online through the eSuite utility portal
• Automatic bank draft
• By phone
• By mail
• In person at City Hall

Setting Up an Online Account

The easiest way to pay your utility bill in Geneva is to sign up for an account on the eSuite portal. Below are step-by-step instructions to set up your online account:

1. Go to the City of Geneva website and click on “Pay My Utility Bill.”

2. Click on “Account Options” and then “Create an Account.”

3. Enter your account number and other details to create a login.

4. You’ll receive a verification code by email to complete registration.

5. Login using your new credentials.

6. Click “Link an Account” to connect your utility account number to your profile.

Once linked, you can easily pay your bill or set up autopay online!

Paying Your Bill Through the Online Account

Follow these simple steps to pay your utility bill through your online account:

1. Login to your account on the eSuite portal.

2. Locate your account summary and click “Make Payment.”

3. Enter your credit card or bank account information for the payment.

4. Review payment details and submit.

The payment will instantly process on the secure portal. You’ll see it reflected on your next utility bill.

Benefits of Paying Online

Paying your Geneva utility bill through the online portal offers many advantages:

• Convenience – Pay anytime, anywhere with an internet connection

• Paperless billing – Go green by opting out of mailed paper bills

• Payment tracking – View payment history and confirm payments processed

• Account management – Update details, set up autopay, monitor usage

• Reminders – Receive email/text reminders for due dates

• No late fees – Pay on time and avoid late charges

• Security – Secure encrypted platform protects your information

Other Ways to Pay Your Bill

If you prefer not to pay online, the City of Geneva offers other payment options:

• Mail – Send check or money order to City’s PO box

• Phone – Call automated pay-by-phone line at 877-875-2709

• In-person – Visit the Finance Department at City Hall

• Drop box – Use secure drop boxes around the city

Be sure to pay your bill by the due date listed to avoid late fees.

Payment Confirmations and Receipts

Always retain your payment confirmations, receipts, or proof of payment for your records. These serve as evidence in case of any billing disputes.

For online payments, login to your account and access payment history. Print or save digital receipts.

For mailed payments, keep cancelled checks or money order stubs. Save receipts from in-person transactions.

Avoid Late Fees with Online Payments

One major perk of paying your bill online is avoiding late fees. When you setup autopay or schedule one-time payments through your online account, the system ensures your bill gets paid on time every month.

The City charges late fees if payment is received after the due date:

• $10 late fee for residential customers
• 1% of balance due for commercial customers

Avoid these unnecessary costs by paying online before the due date.

Account Management and Updates

Through your online account, you can easily manage and update your City of Geneva utility account details. Options include:

• Updating contact information
• Enrolling in paperless e-billing
• Viewing payment history
• Monitoring usage
• Changing autopay settings

Keeping your account details current ensures proper billing and communication from the City.

Getting Help with Your Account

If you have trouble registering, linking your account, or using the online bill pay portal, don’t hesitate to call the City’s Utility Billing department at 630-232-0854 for assistance during regular business hours.

You can also email questions to [email protected] or visit the office in person at 15 S. First Street in downtown Geneva.

Convenient Online Bill Pay for Geneva Residents

Paying your City of Geneva electric, water, and sewer bill online through your eSuite account is the most convenient way to stay current with your municipal utilities. The online portal allows fast, easy, secure payments and full account management 24/7. Take advantage of the benefits of paperless billing, payment reminders, autopay, usage tracking, and more. Contact Utility Billing if you need any help setting up your online account today.