How to Pay Your Utility Bill to the City of Georgetown

Living in Georgetown, Texas means being a customer of Georgetown Utility Systems (GUS). GUS provides water, electric, trash pickup and other services to the city. Because you are a customer, you need to pay these bills on time every month. The City of Georgetown gives people a number of easy ways to pay, so they can fit any schedule or preference. Read on to find out how quick and easy it is to pay your Georgetown utility bill.

Online Bill Pay

The easiest way to pay your Georgetown utility bill is through the online customer portal at gusgeorgetown.org/guspay This allows online payments 24/7. Here’s how to pay online

• Visit the website and click “Pay My Bill”
• Enter your account number and 4-digit PIN
• Select whether you want to pay the full balance or a partial payment
• Choose a payment method such as credit/debit card, e-check or digital wallet
• Enter payment details and submit

Online payments are processed immediately. You’ll receive a confirmation email with your receipt.

Recurring Auto Pay

For ultimate convenience, you can enroll in auto pay at the online portal. This automatically pays your utility bill from your chosen payment method each month. To start:

• Log into your account and access Auto Pay
• Select your preferred payment method
• Choose the date each month to pay your bill
• Confirm enrollment

You can cancel or change auto pay anytime by logging into your account.

Mobile Payments

The Georgetown utility customer portal is mobile-friendly. So you can conveniently pay bills at gus.georgetown.org/guspay using your smartphone or tablet. The quick mobile payment features make staying on top of your utility bill easy.

Pay by Phone

To pay your Georgetown utility bill by phone, call 512-930-3640. You can make a payment using your checking account or credit/debit card information. You can use this automated phone system 24 hours a day, seven days a week.

Mail-In Payment

If you prefer, you can mail your utility bill payment to:

Georgetown Utility Systems
P.O. Box 1430
Georgetown, TX 78627

Be sure to allow up to 5 business days for standard mail delivery and processing time.

In-Person Payments

To pay your utility bill in cash, money order or check, visit the Georgetown Municipal Complex at 300-Industrial Blvd. The Cashiering Center is open 8am-5pm, Monday to Friday. You can also use the 24/7 drop box on site for after hours payments.

Pay Through Your Bank

Many banks and credit unions allow customers to pay bills directly from their website. Log into your bank account and search for the bill pay option. Just add the City of Georgetown as a payee using your account number. Schedule one-time or recurring payments.

Payment Methods Accepted

Georgetown Utility Systems accepts the following payment types:

• Credit/Debit Cards: Visa, Mastercard, Discover, American Express
• Bank Account (ACH/e-check)
• Cash (in-person only)
• Money Order
• Personal Check
• Cashier’s Check

Make sure you have your account number handy when making a payment for proper crediting to your account.

Payment Extensions

If you’re unable to pay your Georgetown utility bill in full by the due date, you may qualify for a one-time extension. This provides an extra 10 days to pay without late fees. To request an extension, contact Customer Care before the bill due date.

Budget Billing

The Budget Billing program levels out utility payments so you pay the same monthly amount year-round. This makes bills more predictable. Call 512-930-3640 to enroll.

Late Payments and Disconnection

Georgetown utility bills are due by the 20th of each month. A 5% late fee applies to past due balances. If your account becomes 30 days past due, a disconnect notice is issued. To avoid service interruption, full payment must be received within 10 days. Reconnection fees will apply if disconnect occurs.

Financial Assistance

If you’re struggling to pay your utility bill, Georgetown has programs to help qualified applicants:

• CareShare – Helps cover bills during financial crisis
• Round Up – Rounds up utility bills to help others in need
• Project Share – Helps pay bills for seniors and disabled

Contact Customer Care to learn more and apply. Payment plans are also available.

Paying your Georgetown utility bill on time every month is important. Fortunately, the City offers many easy and convenient payment methods. Use the online portal, mobile app, phone payments or in-person options to take care of your bill.