Many great things come with living in Glendale, Arizona, a lively city. But it also means you have to pay your monthly bills for things like trash, water, sewer, and more. The City of Glendale gives people a number of easy ways to pay, so they can choose the one that works best for them. Learn everything you need to know about how to pay your Glendale utility bill with this complete guide.
Overview of Glendale Utility Billing
The City of Glendale provides utility services including
- Water
- Wastewater (sewer)
- Trash & recycling
- Landfill fees
- Stormwater
Bills for utilities are sent out every month, and payment is due by the date written on the bill. If not paid on time, late fees apply. There are several ways to pay your Glendale utility bill as outlined below.
Glendale Customer Connect Portal
The City of Glendale offers an online customer portal called Customer Connect that allows you to:
- View billing statements
- See payment history
- Make one-time payments
- Set up recurring auto-pay
- Go paperless
To use the Customer Connect portal, you’ll first need to register your account. Have your account number ready. The portal offers a simple, convenient way to manage payments and account details online.
Paymentus Online Payments
The city also utilizes Paymentus for online bill pay. You can use Paymentus to:
- Make quick one-time payments without registering an account
- Securely save payment information for future transactions
- Schedule future payments
- Pay using credit/debit cards, eChecks, PayPal, Venmo and more
Paymentus allows fast online payments without the need to sign up for a portal account. Look for the Paymentus option on the Glendale bill pay site.
Pay by Phone
To pay your Glendale utility bill over the phone, call (623) 930-3639. You’ll need to provide your account number and billing details. Phone payments can be made using credit/debit cards or electronic checks. This is a fast, simple option for paying while on the go.
Pay by Mail
If you prefer to mail in a payment send your check or money order to
City of Glendale
PO Box 500
Glendale, AZ 85311-0500
Please include your remittance slip and write your account number on the check memo line. Allow ample time for mailed payments to be received and processed by the due date.
In-Person Payments
You can pay your bill in-person at the City of Glendale Civic Center Annex:
5752 W Glenn Dr.Glendale, AZ 85301
In-person payments are accepted Monday to Friday from 8:00am to 5:00pm, excluding city holidays. Cash, checks, credit/debit cards accepted.
Payment Kiosk
A 24/7 self-service payment kiosk is located outside the Civic Center Annex. The kiosk accepts cash, credit cards, and debit cards. Just enter your account number or scan your QR code from your bill. The kiosk provides secure after-hours payment.
Dropbox for Check/Money Order Payments
A drop box is located on the east side of the Civic Center Annex if you need to drop off a check or money order payment after business hours. Always include your remittance slip with mailed or dropped off payments.
Auto-Pay & Go Paperless
Sign up for auto-pay within the Customer Connect portal to have payments automatically drafted from your bank account each month. You can also go paperless to receive billing statements electronically rather than by mail. Less paper, less hassle.
Payment Extensions and Payment Arrangements
If you are unable to pay your Glendale utility bill in full by the due date, you may qualify for a payment extension or arrangement. Contact the city before the due date to discuss options. Restrictions and fees may apply.
Financial Assistance Programs
The City of Glendale partners with community organizations to offer financial assistance programs to qualifying residents struggling to cover utility costs. Learn more about available bill aid options here.
Avoid Late Fees and Service Disruption
To avoid late fees on your Glendale utility bill, make sure payment is received by the due date printed on your statement. Accounts 30 days past due are subject to water service shut off. Reinstatement fees apply to restore service after shut off.
Key Takeaways: Paying Your Glendale Utility Bill
- Review monthly statements in the Customer Connect online portal
- Pay online via Customer Connect or Paymentus using various payment methods
- Call to pay by phone using credit/debit card or electronic check
- Mail check/money order payments allowing time to process
- Pay in-person at the Civic Center Annex
- Use the 24/7 payment kiosk for after-hours payments
- Sign up for auto-pay and paperless billing
- Seek bill assistance or a payment arrangement if facing financial hardship
- Pay by the due date to avoid late fees and potential service disruption
Paying your Glendale utility bill should be simple and straightforward. Use one of the many convenient payment options to maintain service and avoid penalties. The city offers flexibility and assistance to fit community needs.
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- Please Note: During new user registration, use your mailing zip code exactly as show on your bill.
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FAQ
What is the phone number for the city of Glendale Arizona?
How do I cancel Glendale Water and Power?
What is the average utility bill in Glendale Arizona?
How do I contact the city of Glendale Water?
What is Glendale’s new bill payment system?
The new bill payment system enables Glendale customers to pay your way with the convenience and flexibility of a modern solution that embraces online and mobile preferences. It’s free to use! How do I access this Service?
Where can I pay my utility bill at Glendale Civic Center?
Have your utility bill or account number handy to use the kiosk. DROPBOX – For check or money order payments, use the drop box located on the east side of the Civic Center Annex. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr.
What does Glendale’s Water Services Department do?
Glendale’s Water Services Department is committed to the treatment and delivery of safe drinking water; treatment and collection of wastewater; management of storm water; and promotion of conservation throughout the City of Glendale.
Where can I send a check or money order to Glendale Civic Center?
DROPBOX – For check or money order payments, use the drop box located on the east side of the Civic Center Annex. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr. Our lobby hours are 8:00am to 5:00pm, Monday to Friday (excluding City observed holidays).