Paying your water bill on time is an important responsibility as a City of Hemet resident. An efficient and straightforward billing and payment system allows us all to keep our water services running smoothly. This article will provide a comprehensive overview of how to pay your City of Hemet water bill through the various options available.
Online Payments
The easiest and most convenient way to pay your water bill is online The City of Hemet offers two online payment options on their website
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One-Time Payment: This allows you to make a single payment without creating an account. It’s quick, easy, and perfect for those who want a simple transaction.
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Customer Portal This gives you access to more features beyond just payment. You can view your account details and payment history To use the portal, you need your 8-digit customer number and 5-digit zip code The portal allows you to
- Save payment options like credit cards or bank account info
- Set up autopay on your due date
- Schedule payments in advance
- Select paperless billing
- Access your last 12 statements
The portal is ideal if you want more long-term account management capabilities.
To use either online method, go to the City of Hemet’s website and follow the instructions. Keep in mind that online payments are not accepted for disconnected accounts – you must pay in person if your service has been shut off.
Paying In Person
You can also pay your water bill in person at the City of Hemet Utility Billing office, located at:
City of Hemet
455 East Florida Avenue
Hemet, CA 92543
The office is open Monday – Friday from 7:30am – 5:30pm. You can pay with cash, check, money order, or credit/debit card when paying in person. This is the required option if your account is in disconnected status.
Paying by Phone
For added convenience, you can pay your City of Hemet water bill over the phone using the automated payment system or by calling the Utility Billing department directly.
To use the automated system, call (844) 493-0159 and follow the prompts to make a payment using your Visa, Mastercard, or Discover card.
You can also call the Utility Billing department at (951) 765-2350 Monday – Friday from 7:30am – 5:30pm to make a payment over the phone.
Paying by Fax
If you prefer to pay by fax, complete the Credit Card Authorization Form with your Visa, Mastercard, or Discover card details and fax it to the Utility Billing department.
Automatic ACH Payments
You can set up automatic payments through ACH withdrawal from your bank account. This automatically pays your bill on the due date each month.
To enroll, complete the Authorization Agreement for Automatic ACH Payments and mail it to:
City of Hemet
Attention: Utility Billing Department
445 East Florida Avenue
Hemet, CA 92543
Be sure to include a voided check made out to the City of Hemet. This authorizes them to withdraw funds on your due date each month.
Payment Assistance Programs
If you are having difficulty paying your water bill, the City of Hemet offers payment assistance programs for qualifying low-income customers:
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The Low-Income Ratepayer Assistance (LIRA) Program provides a 15% discount on water for households meeting certain income guidelines. Learn more on their website.
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Utility bill payment assistance is available through the Community Action Partnership of Riverside County (CAP Riverside). They administer federally-funded bill payment assistance. Visit their website to learn more and apply.
Reaching out to the Utility Billing department is recommended if you are struggling to pay your bill. There are resources available to help.
Avoid Shutoffs with On-Time Payments
Paying your City of Hemet water bill on time avoids service interruption and expensive shutoff/reconnection fees. They provide advance shutoff notices if your account becomes past due.
Review the shutoff policy to understand the process. Make every effort to pay on time and utilize payment assistance if needed. Maintaining uninterrupted water service benefits the entire community.
Water & Sewer Services
Utility Billing is a service-oriented department within the City of Hemet that provides water and sewer services to many residents and businesses in the city limits. In addition, the department representatives are available to handle questions or concerns about your bill and for utility connections or disconnections.
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Marissa Mendoza
Customer Service and Accounting Supervisor
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Utility Customer Service
E-Mail Utility Billing Staff Physical Address 445 E Florida Avenue City Hall Hemet, CA 92543 Phone: (951) 765-2350 Fax: (951) 765-2336 Emergency Phone: 911 HoursMonday through Friday7:30 am to 5:30 pm
Pay Water and Sewer bills online
FAQ
What is the phone number for the city of Hemet water bill payment?
How much is the water bill in Hemet?
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Meter Size
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Monthly Rate
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5/8″
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30.15
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3/4″
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33.81
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1″
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41.16
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2″
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97.91
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What is the average electric bill in Hemet, CA?
How do I contact the city of Hemet utility billing department?
For any questions regarding your bill or Utility Service, please call the City of Hemet Utility Billing Department at (951) 765-2350 We have a new online payment portal that’s available today. This portal is easier to navigate and will provide more functions than our previous portal. Please create a new login to benefit from all our new functions.
Where does the city of Hemet provide water service?
The City of Hemet provides water service to residential and commercial customers in the 5.25 square mile service area, which extends generally from Menlo Avenue on the north to Stetson Avenue on the south and from Sanderson Avenue on the west to San Jacinto Street on the east.
What does Lake Hemet municipal water district do?
Lake Hemet Municipal Water District intends to construct and operate a new water supply well in Garner Valley, an unincorporated area of Riverside County. The purpose of the new well is to increase available water supply to existing area homes.
What is utility billing?
Utility Billing is a service-oriented department within the City of Hemet that provides water and sewer services to many residents and businesses in the city limits. In addition, the department representatives are available to handle questions or concerns about your bill and for utility connections or disconnections.