How To Pay Your City Utility & Other Bills Online In Highland, IL

Living in the scenic town of Highland IL comes with great community perks like parks events, and local services. But being a Highland resident also means needing to pay your periodic city utility bills and more. Read on to learn the quick and easy ways to pay your Highland city bills online.

Overview of Common Highland City Bills

As a Highland local you may receive bills and invoices from the city for the following

• Water/Sewer – For residential or commercial water and sewer service. Issued monthly.

• Trash – For garbage collection services. Charged quarterly.

• Electric – For power service through Highland’s municipal utility. Monthly billing.

• Emergency Services – For ambulance transportation, if used. Billed on a per-incident basis.

• Parking Tickets – Citations from Highland Police for parking violations.

• Business Licensing – Annual fee for a City business license, if operating a local business.

• Permits – Building, zoning, plumbing, and other permit fees.

• Property Taxes – Annual property taxes paid to Madison County via Highland.

• Court Fines – Tickets/fines from Highland’s Code Enforcement or Municipal Court.

Most residents receive the standard utility bills each month. But you may occasionally incur some of the other bill types as well.

Payment Options From The City of Highland

The City provides multiple convenient ways to pay your outstanding bills, including:

• Online – Pay via credit/debit card or e-Check through the online payment portal

• Phone – Call the City billing office during business hours to pay over the phone

• Mail – Send your payment via check or money order by physical mail

• Drop Box – Place your payment envelope into the drop box at City Hall

• In-Person – Visit the City Hall billing desk to pay by cash, check, or card

Paying online is the quickest and most efficient payment method, saving you time and hassle.

Step-By-Step Guide To Pay Highland Bills Online

Follow this simple guide to pay your City of Highland bills conveniently on the website:

Step 1) Access The Online Payment Website

Go to HighlandIL.gov and click on “Pay Bill” in the top menu. From the dropdown, choose the type of bill you need to pay.

This will direct you to the appropriate online payment portal for that bill.

Step 2) Register Your Account

First-time users will need to register their account. Have your most recent bill handy and enter:

• Account number
• Service address
• Name on account
• Email address
• Phone number

Create a secure username and password. Agree to the terms and click “Register” to continue.

Step 3) Select Payment Method

Choose your preferred payment method:

• Credit/debit card – Visa, Mastercard, Discover, American Express
• Electronic check – By directly inputting your bank routing and account numbers

Enter the required payment details and billing information.

Step 4) Pick Bill To Pay

Select the open bill you want to pay from the menu. Confirm the total balance due.

Step 5) Submit Payment

Carefully review the payment details for accuracy. Check the box to authorize payment. Click “Submit Payment” to complete the transaction.

You’ll see a confirmation screen and receive a receipt by email. Your balance will instantly update.

Helpful Tips For Paying City of Highland Bills Online

Keep these tips in mind for smooth online bill payments to the City of Highland:

• You can schedule payments in advance to pay automatically on the due date. Useful for recurring bills!

• Save your payment details securely to check out faster next time.

• Register for paperless billing via email to reduce clutter.

• Multiple city bills can be paid in a single transaction.

• If moving, update your address on file right away to avoid issues.

• Contact the billing office if you see any discrepancies or have account questions.

What If I Miss The Due Date?

If you happen to miss the payment deadline for your City of Highland bill, don’t panic. Here are some next steps:

• Pay ASAP online to minimize late fees.

• Call the billing office to ask about waiving any first-time late fees.

• Discuss arranging a payment plan if you need extra time.

• Ask about applying for utility assistance programs if eligible.

Act fast after a missed due date to remedy the situation productively. Be proactive with the billing staff.

Alternative Ways To Pay Highland Bills

In addition to highly-recommended online payments, the City permits these other payment methods:

• Mail: Send a check or money order to City Hall at the address on your bill. Allow extra time to arrive by the due date.

• Drop Box: Place your payment in the drop box, located in City Hall’s parking lot for after-hours convenience.

• Phone: Call during business hours to pay over the phone via credit/debit card.

• In-Person: Visit the billing desk inside City Hall to pay with cash, check, or card.

Choose the option that best fits your needs each billing cycle.

Find Bill Pay Help From The City Staff

For questions or issues related to paying your City of Highland bills online or otherwise, contact the billing department for support:

• Phone: (618) 654-9891 (choose billing option)

• Email: [email protected]

• In-Person: City Hall Building, 1115 Broadway

The friendly and dedicated City staff are always glad to help Highland residents manage payments and accounts.

Paying your recurring utility, service, and other bills to the City of Highland is quick and convenient through the online portal. Follow the instructions above to securely pay on your computer or mobile device in just minutes. Manage your Highland bills online and get back to enjoying this beloved Metro East community.