Paying utility bills can feel like a chore Writing checks, mailing payments, calling customer service – it takes time many of us don’t have. That’s why the City of Independence offers Independence Utilities Online, a convenient way to view, manage, and pay your utility bills online
We’ll show you how to use Independence Utilities Online to make billing easier in this detailed guide. Read on to find out how this online portal makes paying your bills easier, whether you’re a new or existing customer.
Overview of Independence Utilities
Residents and businesses inside the city limits of Independence can get utility services from the city. Services include:
- Electricity
- Water
- Sewer
- Trash removal
Accounts are billed monthly for a combined utility charge covering all services at a property The Independence Utility Center handles customer service and account management
Independence Utilities serves over 60,000 customers. They aim to provide reliable utility services at reasonable rates, while enhancing quality of life in the community.
Benefits of Paying Online
Independence Utilities Online lets customers pay their bills online instead of on paper, which makes things easier.
Benefits of paying your utility bill online include:
- Access account 24/7 from any device
- Avoid late fees with reminders and automatic payments
- Go paperless and reduce clutter
- Store payment information for easy one-click payments
- Review usage history and billing trends
- Submit meter readings and service requests
- Receive email/text notifications for bills and outages
- Avoid mailing delays and lost payments
Online payments are fast, secure, and environmentally friendly. Independence Utilities Online puts account control at your fingertips!
How to Sign Up for Independence Utilities Online
Signing up for Independence Utilities Online is simple and only takes a few minutes.
To enroll:
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Click “Go to the online portal to view and pay your bill”
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Click “New Users: Enroll Now”
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Enter your account number, name, email address, and phone number. Your account number is located on your monthly utility bill.
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Agree to the terms and conditions and click “Continue”.
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Create a username and password.
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Add security questions in case you ever forget your login credentials.
Once enrolled, you can immediately start enjoying the benefits of managing your utility account online!
How to Pay Your Bill Through Independence Utilities Online
Here are step-by-step instructions for making a payment:
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Log into your account at IndependenceMO.gov/UtilitiesOnline
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From the dashboard, click “Make Payment”
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Select whether to pay the full balance or enter a custom amount
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Enter payment details including credit/debit card or echeck
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Verify information is correct and click “Continue”
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Review payment confirmation containing the transaction number
And done! The fast and easy online payment process reduces headaches. Your account dashboard will immediately reflect the payment made.
Other Features and Account Management Tools
In addition to bill pay, Independence Utilities Online also lets you:
- View bill history and usage trends
- Update account information
- Sign up for paperless billing
- Submit meter readings
- Report service issues
- View payment history
- Enroll in autopay or billing reminders
- Monitor current and past statements
- View account balance
- Receive notifications for emergencies or outages
The portal provides a full suite of tools for monitoring your account and controlling preferences. Set up recurring payments and go paperless to maximize convenience!
Payment Assistance Programs
If paying utility bills is a financial hardship, Independence residents have options available for assistance:
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Payment plans – No interest installment plans allow bills to be paid over 3-6 months. Apply online through Independence Utilities Online.
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LIHEAP – The Low Income Home Energy Assistance Program provides federal money for heating bills and crisis situations.
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Recycle and Save – Earn bill credits by recycling qualifying materials. Up to $10 is credited monthly ($120 annual max).
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Project Share – Donate through your utility bill to support assistance funds for low-income households.
The City cares about the community. Contact customer service to learn more about billing help and payment programs.
More Ways to Pay Independence Utility Bills
Independence Utilities Online is the fastest and most convenient way to pay. But the City does accept payments through other methods:
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By phone – Call 816-325-SERV (7378) to pay via automated system or agent. Open 24/7.
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Mail – Send check or money order payments to Independence Utility Center. Include payment stub.
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In person – Pay with cash, check or credit/debit card at Independence Utility Center or City Hall.
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Drop box – Use the 24/7 drive-thru drop box at Independence Utility Center.
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Auto pay – Enroll in automatic bank account deductions on the due date each month.
Whichever option fits your needs, paying utility bills should be quick and painless. Independence’s payment channels make managing your account easy.
Contact Customer Service for Independence Utilities Online Support
Hopefully this gives you a better idea of how Independence Utilities Online works and how it simplifies utility bill management. But if any questions come up, customer service is here to help:
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Email – [email protected] for general inquiries
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Phone – 816-325-7930 to speak with a billing representative
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In person – Visit Independence Utility Center at 17221 E. 23rd Street South
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Website – Additional info at www.independencemo.gov/utilities
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Social media – Message @CityOfIndepMO on Facebook, Twitter, Instagram
Don’t hesitate to reach out. The utility billing team strives to provide quick, friendly support. Online account management saves you time, but guidance is available if needed.
Managing utility expenses is now easier than ever with Independence Utilities Online. Sign up to take control of your account, monitor usage, pay bills seamlessly, and more. Convenience and simplicity are just a few clicks away!
Reading a dial meter is similar to reading several clocks.
- Standing in front of the meter, record the number for each dial from left to right.
- The dials do not all turn in the same direction.
- This dial meter reading is 49438.
When Is Your Meter Read?
IPL makes every effort to read meters on a regular monthly schedule, made up of twenty cycles. All the locations in cycle one are read on a certain day. Next, all the locations in cycle two are read, and so on through the month.
IPL meter readers walk from house to house on their routes, reading both water and electric meters at each location. Gas meters are not read by IPL.
IPL meter readers are out in all sorts of weather, and they each walk several miles every day, reading meters. Occasionally, severe weather or an inaccessible meter keeps them from reading meters on schedule.
When a meter cannot be read as scheduled, IPL will use an “Estimated Read”. Estimated reads are generated by a computer program which calculates the customers average monthly electricity usage for the previous 12 months. IPL will reconcile the next on-site read to the previous months estimated read.
Information about Online Bill Pay for City Utilities
FAQ
How to cancel independence utilities?
What electric company does Independence, Missouri use?
What county is Independence, MO in?
How do I pay my independence utilities bill with a credit or debit card?
Independence Utilities offers interactive telephone service that allows our customers to pay their bill with a credit or debit card. Call (816) 325-SERV (7378), you will need your customer and account number located in the top right hand corner of your bill. It’s that easy!
Where can I Contact Independence utilities customer service?
If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office. Customer service is located at the Independence Utlities Center. See our payment options and contact us pages for more information. Monday-Friday: 8:00 am-5:00 pm
What services does independence utilities offer?
Independence Utilities offers interactive telephone service that provides automated account information 24 hours a day, seven days a week. The service allows our customers direct access to their utility account information as well as the following features:
How do I transfer or cancel electric or water service in Independence?
In order to establish, transfer or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utilities Customer Service Representative at (816) 325-7930 or submit a request online. If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office.