How to Pay Your City of Kennewick Utility Bill: A Step-by-Step Guide

Paying your utility bill to the City of Kennewick is now easier than ever thanks to the option to pay online or through the mobile app. This comprehensive guide will walk you through all the ways you can view account information and make a payment 24/7.

Why Pay Online?

Paying your Kennewick utility bill online has many benefits:

• It’s fast and convenient – Skip the trip to City Hall and pay in just a few minutes from your computer or phone anytime day or night.

• Avoid late fees – Online payments post instantly to your account, so you don’t have to worry about mailing delays or missing the due date.

• Payment history – Your online account stores past billing statements and payment information all in one place for easy reference.

• Auto-pay: You can set up payments to be made automatically every month on your due date. One less bill to remember!.

• No fees – The City of Kennewick does not charge any fees for online payment by credit/debit card or e-check.

Step 1: Register for an Online Account

The City of Kennewick Utility Billing department will need to set up an online account for first-time users. Here’s how:

1. Go to https://cip.go2kennewick.com/

2. Click “Sign Up” under the login fields.

3. Enter your utility account number (without dashes) and email address. Select “I’m not a robot” to verify.

4. Check your email inbox for a verification code and enter it on the signup page.

5. Create a username and password. Be sure to choose a password you can remember easily.

6. Accept the terms and conditions and click “Create Account”.

You now have an online account linked to your City of Kennewick utility service!

Step 2: Make a One-Time Payment

Making a quick one-time utility payment is simple:

1. Log into your account at https://cip.go2kennewick.com/

2. The dashboard will show your current balance. Click “Make Payment”.

3. Enter the payment amount. You can pay the total due, a partial payment, or a custom amount.

4. Enter your credit/debit card or checking account information.

5. Review payment details and click “Continue” to submit.

The payment will immediately post to your account. Your new balance will update on the dashboard.

Step 3: Go Paperless

Sign up for paperless billing to get your statement electronically:

1. In your account, click your name and select “My Profile”.

2. Check the box next to “Go Paperless” and enter your email address.

3. Click “Update Profile”.

Now your monthly statements will be sent right to your email instead of by mail.

Step 4: Set Up Auto-Pay

For hands-free payments each month, enroll in auto-pay:

1. On the left menu, click “My Profile” then “AutoPay Accounts”.

2. Check the box next to your utility account and click “Add to AutoPay”.

3. Choose your payment method and whether to pay the full or partial amount each month.

4. Review the terms and click “Confirm”.

Your bill will now be paid automatically each month on the due date!

Tips for Managing Your Online Account

• Update your contact information, password, and payment methods under “My Profile”.

• View payment history and print past statements on the “My Usage” page.

• Multiple accounts can be linked to the same online profile for easy access.

• Receive email notifications about your bill and payments by enabling notifications.

• The mobile app makes it easy to pay on-the-go. Download “City of Kennewick WA” on the App Store or Google Play.

Paying your City of Kennewick utility bill online is the most convenient way to save time and avoid late fees each month. Sign up for auto-pay to simplify bill management even further.