How to Pay Your City of Kennewick Utility Bill: A Step-by-Step Guide

Paying your utility bill to the City of Kennewick is now easier than ever thanks to the option to pay online or through the mobile app. This comprehensive guide will walk you through all the ways you can view account information and make a payment 24/7.

Why Pay Online?

Paying your Kennewick utility bill online has many benefits:

  • It’s fast and convenient – Skip the trip to City Hall and pay in just a few minutes from your computer or phone anytime day or night.

  • Avoid late fees – Online payments post instantly to your account, so you don’t have to worry about mailing delays or missing the due date.

  • Payment history – Your online account stores past billing statements and payment information all in one place for easy reference.

  • Auto-pay: You can set up payments to be made automatically every month on your due date. One less bill to remember!.

  • No fees – The City of Kennewick does not charge any fees for online payment by credit/debit card or e-check.

Step 1: Register for an Online Account

The City of Kennewick Utility Billing department will need to set up an online account for first-time users. Here’s how:

  1. Go to https://cip.go2kennewick.com/

  2. Click “Sign Up” under the login fields.

  3. Enter your utility account number (without dashes) and email address. Select “I’m not a robot” to verify.

  4. Check your email inbox for a verification code and enter it on the signup page.

  5. Create a username and password. Be sure to choose a password you can remember easily.

  6. Accept the terms and conditions and click “Create Account”.

You now have an online account linked to your City of Kennewick utility service!

Step 2: Make a One-Time Payment

Making a quick one-time utility payment is simple:

  1. Log into your account at https://cip.go2kennewick.com/

  2. The dashboard will show your current balance. Click “Make Payment”.

  3. Enter the payment amount. You can pay the total due, a partial payment, or a custom amount.

  4. Enter your credit/debit card or checking account information.

  5. Review payment details and click “Continue” to submit.

The payment will immediately post to your account. Your new balance will update on the dashboard.

Step 3: Go Paperless

Sign up for paperless billing to get your statement electronically:

  1. In your account, click your name and select “My Profile”.

  2. Check the box next to “Go Paperless” and enter your email address.

  3. Click “Update Profile”.

Now your monthly statements will be sent right to your email instead of by mail.

Step 4: Set Up Auto-Pay

For hands-free payments each month, enroll in auto-pay:

  1. On the left menu, click “My Profile” then “AutoPay Accounts”.

  2. Check the box next to your utility account and click “Add to AutoPay”.

  3. Choose your payment method and whether to pay the full or partial amount each month.

  4. Review the terms and click “Confirm”.

Your bill will now be paid automatically each month on the due date!

Tips for Managing Your Online Account

  • Update your contact information, password, and payment methods under “My Profile”.

  • View payment history and print past statements on the “My Usage” page.

  • Multiple accounts can be linked to the same online profile for easy access.

  • Receive email notifications about your bill and payments by enabling notifications.

  • The mobile app makes it easy to pay on-the-go. Download “City of Kennewick WA” on the App Store or Google Play.

Paying your City of Kennewick utility bill online is the most convenient way to save time and avoid late fees each month. Sign up for auto-pay to simplify bill management even further.

City Of Kennewick Bill Pay

City of Kennewick Utilities Bill

FAQ

What time does the city of Kennewick open?

9 a.m. – 9 p.m.

What is the phone number for Kennewick water bill?

Paymentus is our automated phone payment system, available by calling Customer Service at (509) 585-4266.

What is the phone number for Kennewick City?

For assistance call 509-585-4266.

How do I pay my utility bill in Kennewick?

You can send payments from your bank’s bill pay service by adding the City of Kennewick as a payee with your utility account number. A drive-up drop box is available in the east parking lot at City Hall. Your account number is unique and assigned by property address.

What is city of Kennewick online utilities service?

Welcome to City of Kennewick online Utilities service. This service allows utilities customers to check account balances, pay bills, view transaction history, and examine usage information. Please Logon or Register Please Logon Here. New? Register Here.

Does Kennewick have a water & sewer utility?

Current bi-monthly rates for ambulance and stormwater utilities to include utility tax information. Current bi-monthly rates for water and sewer utilities to include utility tax information. General information on the City of Kennewick’s water & sewer utility. Information for new connections to the City’s water and sewer utility.

What if I start service at a new address in Kennewick?

If you start service at a new address in Kennewick the new account set-up fee will apply even if you had service at a previous address. The due date is 20 days from the billing date. Extensions may be granted on accounts up to five business days before your next billing cycle. To obtain an extension contact Customer Service at (509) 585-4266.

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