How to Pay Your City of Lexington Utilities Bill

The City of Lexington Utilities provides electricity, water and wastewater services to residences and businesses located within Lexington North Carolina. As a customer you are responsible for paying your monthly utility bill on time to maintain uninterrupted service. The city offers several payment options to make it quick and convenient to take care of your bill.

Understanding Your Lexington Utilities Bill

Your monthly statement from Lexington Utilities contains detailed information on your usage and charges for the billing period. Key sections to review include:

• Account information – Lists your account number, service address, billing dates and total amount due.

• Previous balance – Any past due balance from your prior billing cycle

• Payments – Shows payments received during the current billing period

• Electric charges – kWh usage for the month and applicable rate tariffs. May include a basic facilities charge.

• Water charges – Based on monthly water consumption in gallons or cubic feet if sewer only.

• Wastewater charges – Fee for sanitary sewer service based on your water usage.

• Taxes – Itemizes any sales taxes, VEPCO power adjustments or other fees.

• Total current charges – Total amount owed for the current billing period.

• Meter readings – Lists current and previous meter readings for electric, water and wastewater.

Closely monitoring your utility usage and charges enables you to catch any unusual spikes in consumption and quickly address leaks or other problems. Paying your Lexington Utilities bill on time is essential to maintain service.

When to Pay Your Lexington Utilities Bill

Utility bills from the City of Lexington are issued monthly. The due date for payment is clearly printed on your statement, typically about 3 weeks from the billing date.

To avoid late payment penalties, your bill must be received in full by the due date. If payment is not received on time, a 1.5% late fee will be added to your account balance.

Failure to bring your account current could eventually result in service disconnection. Pay promptly each billing cycle to continue uninterrupted electric, water and sewer service.

Ways to Pay Your Lexington Utilities Bill

The City of Lexington offers several options for customers to pay their utility bill conveniently:

Pay Online

The fastest and most convenient way for many customers is paying online through the payment portal at https://www.municipalonlinepayments.com/lexingtonnc/utilities.

You’ll need your account number and ZIP code. Payments can be made by credit card, debit card or electronic check. Visa, MasterCard and Discover are accepted.

Online payments are processed immediately, so you don’t need to worry about postal mail delays. You can also view your billing and payment history through the portal.

Pay by Phone

Call the City of Lexington Utilities department at (336) 248-2337 to make a payment over the phone. You will need to provide your account information.

Phone payments can be made using the automated system anytime or by speaking with a customer service representative during normal business hours of 8am-5pm, Monday through Friday.

Pay by Mail

Traditional paper checks or money orders can be mailed to:

City of Lexington Utilities
P.O. Box AA
Lexington, NC 27293

Be sure to allow 7-10 business days for delivery of mailed payments to ensure they arrive by your due date. Include your payment stub or write your account number on the check or money order.

Pay in Person

Visit the City of Lexington Utilities office located at 9 West Center Street in Lexington to make a payment in person with cash, check, money order or credit/debit card.

In-person payments are accepted Monday through Friday from 8am-5pm, excluding holidays. Allow extra time if coming near your due date in case of customer waiting lines. An after hours drop box is also available.

Recurring Bank Draft

Sign up to have your utility bill amount automatically drafted each month directly from your bank account. Drafts occur on the due date.

Complete the bank draft authorization form available on the city website. Return with a voided check to start drafts in the next billing cycle after allowing for pre-notification. You can cancel drafts anytime with proper notice.

Budget Billing

With Budget Billing, you pay a fixed amount each month based on your average annual usage to make utility costs more predictable. Your account must be in good standing to qualify.

Contact the utility office for details on enrolling in this optional payment program. Your account will be reviewed periodically for adjustment of the monthly budget amount if usage changes significantly.

Payment Assistance Programs

If you are struggling financially, the following assistance programs may be available to help qualified low-income Lexington residents pay their utility bills:

• Crisis Assistance Ministry – Provides limited emergency utility bill help. Call (336) 248-6689.

• Low Income Energy Assistance Program (LIHEAP) – Helps pay heating and cooling bills, including electric. Apply through the Davidson County DSS.

• Davidson Medical Ministries Clinic – Offers utility and rent assistance for eligible patients. Call (336) 249-0733.

• Salvation Army – May offer one-time utility bill help for residents facing hardships. Call (336) 475-5385.

Contact the utility office immediately if you anticipate difficulty paying your bill so arrangements can be discussed to avoid service disruption.

Avoid Late Fees and Disconnection

Here are some tips to help avoid penalties and potential service shut-off from Lexington Utilities:

• Mark due dates on your calendar and pay early or on-time.

• Enroll in paperless billing and automated payments like bank draft.

• Watch for unusually high usage that may indicate leaks or other problems.

• Install low-flow faucets, showerheads, and toilets to conserve water.

• Replace incandescent lights with LED bulbs and unplug devices when not in use.

• Improve insulation, windows, and caulking to become more energy efficient.

• Contact the utility office as soon as possible if you expect difficulty paying on time.

Having reliable electric, water and wastewater services is crucial for all Lexington residences and businesses. Be sure to prioritize paying your utility bill in full and on time each month. Take advantage of the wide range of payment options offered by the City of Lexington Utilities to conveniently fit your needs and budget.