A Complete Guide to Paying Your City of Madison Water Bill

Living in Madison, Wisconsin means receiving water service from the City of Madison Water Utility. As a customer, you’ll get a monthly water bill that needs to be paid on time to avoid disruption of service.

In this comprehensive guide, we’ll explain all the ways Madison residents can pay their city water bill conveniently online, by phone, by mail or in person

About Madison Water Utility

First, some background on the Madison Water Utility. It is the municipal water provider serving over 250,000 residents in Madison, WI and surrounding areas.

The utility company treats and sends safe, reliable drinking water to homes and businesses all over the city. Madison’s water comes from deep wells tapping into a sandstone aquifer.

As a city department, the Madison Water Utility is owned by the public and oversees the full water service cycle – from supplying water to billing customers.

Understanding Your Water Bill

As a Madison Water Utility customer, you receive a monthly bill for your water usage and sewer service. It includes:

  • Service address
  • Account number
  • Meter read dates
  • Current and previous meter readings
  • Total water used in cubic feet
  • Water and sewer charges based on use
  • Stormwater fee
  • Current charges due
  • Payment due date

Review your bill carefully and pay the total due by the due date to avoid penalties. Bills are issued monthly and due around the 20th of each month.

Ways to Pay Your Madison Water Bill

The City of Madison offers many payment options to fit your needs:

Pay Online

The fastest way to pay is online through the Municipal Online Payments portal. You’ll need to create an account with your account number.

Pay by e-check for free or credit/debit card for a $2.95 fee. You can also go paperless and set up autopay online.

Pay by Phone

Call 608-266-4641 to pay your water bill by phone using a card or e-check. Have your account number, card, and routing details ready.

Pay by Mail

Mail a check or money order payable to “City of Madison Treasurer” to:

City of Madison Water UtilityPO Box 2997Madison WI 53701-2997

Write your account number on the check. Allow 7 days for mail delivery.

Pay In Person

Bring your payment to the Water Utility building located at 119 E Olin Ave. You can pay by cash check credit/debit from 7 30am – 4pm weekdays.

There is also an after-hours drop box on site. In-person payments avoid fees.

Pay at a Retail Location

Soon you’ll be able to pay your Madison water bill in cash at local retailers like Pick ‘n Save and Walgreens for a small fee. Watch for updates.

Auto-Pay

For easy automated payments, enroll in auto-pay through your online account. Your bill will be paid on the due date from your bank account.

Financial Assistance

If you’re struggling to pay your water bill, Madison offers a Customer Assistance Program (MadCAP) providing bill discounts to qualifying low-income residents.

Avoid Late Fees

Madison Water Utility bills must be paid by the due date printed on your statement to avoid penalties.

Late fees are 2% of the unpaid balance. If your bill is 60+ days past due, your water service may be shut off. Avoid this by paying on time.

Receive Bill Reminders

To help avoid late fees, sign up for payment reminders through your online account portal. Choose to get notices by email, text, or phone before your due date.

You can also call 608-266-4641 to enroll in reminders. Be sure your contact info is up to date.

Changes to Madison’s Payment System

In late 2022, the Madison Water Utility introduced a new online payment portal for municipal services bills.

All customers need to set up a new account on the portal website. Existing accounts will not transfer over.

When registering, you’ll need your account number and a new customer ID number. See the FAQs for help.

Your Madison Water Bill Made Simple

As a Madison Water Utility customer, you have many options to pay your monthly water bill conveniently:

  • Online through the payment portal
  • By phone
  • By mail
  • In person
  • Auto-pay
  • Cash payments coming soon

Be sure to pay by the due date listed on your statement each month to avoid penalties. And contact the utility immediately if you need assistance paying your bill.

The Madison Water Utility makes managing your account and paying your water bill quick and easy. Now you have all the information to pay on time, every time.

Setting Up Your New Account

Visit step-by-step instructions on creating your account and enrolling in auto-pay.

Paperless Billing

  • You can enroll in paperless billing through the online payment portal.
  • Send an email to [email protected] with any questions.

Auto pay

  • Auto pay is available.
  • Create an account, or log into your account to set-up auto pay.

Pay without fees

  • There is no fee to pay your municipal services bill by e-check online or by phone.
  • There is no fee to pay your municipal services bill in-person with credit or debit card, cash, or check payment.
  • There is no fee to pay by mail with a check.

See water usage

  • View hourly water usage and set up threshold notifications through the online payment portal.

Understanding Your New Municipal Services Bill

For a breakdown of what your new bill will look like, view this example: Understanding Your New Municipal Services Bill

What does your water dollar pay for?

FAQ

How do I cancel my Madison Water Utility?

If your lease states that you are responsible for paying the Municipal Services bill that includes water charges, you will need to contact Madison Water Utility Customer Service at (608) 266-4641 to start service and again, if you move, to end service at that address.

How much is water bill in Madison Wisconsin?

Water Rates – Billed for Madison Water Utility First 3,000 gallons: $4.60. Next 3,000 gallons: $6.10. Next 3,000 gallons: $7.40. Next 5,000 gallons: $10.52.

How do I pay my water bill Carson City?

Payments. Customers may pay either by mail or in person at the Utility Collections Division of the Treasurer’s Office. Please write your account number on your check and make it payable to Carson City Utilities. Payments are not accepted at the Public Works’ office.

How do I pay a water bill in Madison MS?

Madison’s water can be classified as “natural artesian spring water.” City of Madison water bills can be paid online via this link. Payments can also be mailed to 1239 Hwy 51, Madison, MS 39110, or dropped off at the Denson Robinson Public Services Complex or at the drop box in front of City Hall. PAY WATER BILL

Does Madison have a new payment portal?

The City of Madison has moved to a new Municipal Services payment portal. To protect your banking information, existing accounts will not be moved to the new portal. If you use e-billing, set up auto-pay, or get high water use notifications, you’ll need to create a new account and re-sign up for these features.

Why did the city of Madison move to a new payment portal?

The City of Madison moved to a new Municipal Services payment portal. To protect your banking information, existing accounts will not be moved to the new portal. If you use e-billing, use auto-pay, or get high water use notifications, you will need to create a new account and re-sign up for these features. Register / Sign In

Can I still pay my municipal service bill in Madison 2022?

City of Madison residents can also continue to pay municipal service bills by mail and in-person. Any late fees on Municipal Services bills with due dates of December 1 – December 31, 2022 will be waived. Lost your account information?

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