Living in the beautiful city of McKinney, Texas comes with the responsibility of paying your monthly water bill to the city utilities department. With around 200,000 residents, the City of McKinney provides water to thousands of homes and businesses. Paying your bill on time every month ensures uninterrupted service. In this comprehensive guide, I’ll outline the payment options McKinney provides and tips to avoid late fees or disruption.
Online Payment Options
The easiest way for most customers to pay their McKinney water bill is online through the city’s self-service web portal. Here’s an overview of how online payments work:
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Set up an online account First-time users need to register for an account on the portal. You’ll need your account number from your water bill
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View account details: Once registered, log in anytime to view your water usage, billing history, due dates, and balance owed.
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Pay instantly securely pay your bill by bank draft or credit card Online payments process instantly so you avoid late fees
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Go paperless: Opt in to receive water bills electronically via email. You’ll get reminders without the paper waste.
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Auto-pay: Schedule automatic monthly payments from your bank account or credit card so you never miss a payment.
Paying online is by far the most convenient way to stay on top of your McKinney water bill I recommend every customer sets up an online account
Pay by Phone
If you prefer handling payments over the phone, the City of McKinney offers a few options:
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Self-service: Call 972-547-7550 and use the automated phone system to pay by credit card 24/7.
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Customer service: From 8:30am-4:45pm Monday-Friday, speak to a customer service agent who can take your payment by credit card or debit card.
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Auto-pay enrollment: Call during customer service hours to sign up for automated monthly payments by phone.
The phone payment system is easy to use. Just keep in mind that processing times can take 1-2 days so call ahead of due dates.
Pay in Person
To make a payment in cash or by check, you have a couple in-person choices:
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City Hall office: Visit the payment office at City Hall, 210 N. Tennessee St. Monday-Friday 7:45am-5pm. You can also use the convenient drive-thru.
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Drop box: A secure drop box is located near the drive-thru area for check/money order payments.
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By mail: Send your payment coupon and check to City of McKinney, PO Box 8000, McKinney, TX 75070. Allow 5 business days for processing to avoid late fees.
In-person payment ensures same day processing. It’s a good option if you need confirmation or prefer paying face-to-face.
Avoid Late Fees and Service Disruptions
Here are some tips to remember your water bill due date and avoid penalties from the City of McKinney:
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Mark due dates on your calendar and set payment reminders.
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Enroll in paperless billing to receive due date emails.
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Set up auto-pay so payments happen automatically.
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Pay as soon as you receive your bill to not let it slip your mind.
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If traveling when due, pay early or schedule auto-pay.
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Contact the city before the due date if you’ll have trouble paying on time to ask about payment plan options.
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If service gets disrupted for non-payment, full balance and fees must be paid to restore service. Plus a deposit is required if disrupted twice in 12 months. Avoid this!
