How to Pay Your City of Midland Utility Bill: A Guide to Online and In-Person Payment Options

Living in the city of Midland, Texas means enjoying access to essential municipal services like water, sewer, sanitation, and more But receiving these services also comes with the responsibility of paying your city utility bill on time each month

Fortunately, the city of Midland offers residents multiple convenient ways to pay utility bills. In this comprehensive guide, I’ll outline the various options for paying your Midland city services bill both online and in-person Whether you prefer the ease of automatic bank drafts or need to make a one-time payment before a due date, the city has a method that will work for you

Let’s talk about how to pay your Midland city utility bill in more detail.

Online Payment Portals

The fastest and most efficient way to pay your Midland utility bill is through one of the city’s online payment portals. The portals allow you to securely pay by credit/debit card or electronic funds transfer from your bank account. Here are the two portals available:

My Water Bill Portal

This portal at http://tx-midland.civicplus.com/462/My-Water-Bill allows you to:

• View and pay your city water/sewer bill online
• Check meter readings and usage graphs
• Access billing history and payment receipts
• Receive emailed bill reminders
• Setup automatic monthly payments

My Ticket Portal

Access this portal at https://www.citationprocessingcenter.com/MidlandPD to:

• Pay traffic tickets, citations, fines online
• Resolve outstanding municipal court issues
• Enroll in payment plans for large balances
• View status of citations

You have to create a safe online account with your personal and payment information for both portals. This gives you quick, safe access every time you need to pay your Midland bill online.

Automatic Bank Draft

For true convenience, enroll in automatic monthly bank draft payments through the online portals. This authorizes the city to automatically withdraw your utility payments from your checking or savings account each month.

To enroll, you’ll need to provide your bank account and routing numbers. On the due date each month, your total outstanding balance will be drafted from your specified bank account.

Setting up autopay means you’ll never miss a payment deadline or accrue late fees again!

In-Person Payment

If you prefer paying your Midland bills in-person, you have several options:

At City Hall

The Utility Business Office on the first floor of City Hall, 300 N Loraine St, accepts cash, checks, money orders, and major credit/debit cards for city utility payments.

Payment Kiosks

Self-service bill payment kiosks are located in the City Hall lobby. Make check, cash, or card payments at the kiosks 24/7.

Authorized Payment Centers

Select retailers like 7-Eleven participate in the PayNearMe program. Pay your Midland bill in cash at these authorized payment centers.

By Mail

Mail your check or money order along with your payment stub to:

City of Midland
PO Box 1152
Midland, TX 79702

Remember to allow enough mailing time for your payment to reach the city before the due date.

Important Payment Tips

To avoid issues when paying your Midland utility bill, keep these tips in mind:

• Check your monthly statement for the proper payment amount owed. This varies each billing cycle.

• Write your account number on mailed checks and money orders.

• Pay a few days early to account for mailing or bank processing time.

• Contact Utility Billing at 432-685-7320 if your autopay does not go through.

• If paying online, save receipts and payment confirmations.

• Enroll in paperless billing to receive statements electronically.

Payment Assistance Programs

If you’re experiencing financial hardship and unable to pay your bill in full, Midland offers assistance:

Payment Arrangements

Contact Utility Billing to set up a customized monthly payment plan for large outstanding balances. As long as you stick to the payment schedule, your utilities will remain on.

One Time Extension

First-time customers can request a one-time five calendar day due date extension of their water/sewer bill once per calendar year.

Account Adjustments

You may qualify for a one-time bill adjustment or leak adjustment if you provide proper documentation.

Help Organizations

Local groups like Helping Hands can provide emergency utility bill payment assistance. Discuss qualification requirements with them.

Special Exemptions

Low-income seniors, disabled veterans, or disabled residents may be eligible for utility billing exemptions or discounts in certain cases.

The city of Midland is committed to working collaboratively with residents facing legitimate economic struggles. Contact them to explain your situation and identify solutions.

Avoid Service Disconnection

If unable to pay on time, immediately contact Utility Billing to make alternative arrangements. Otherwise, your utilities are subject to disconnection.

Reconnection fees apply if your service is interrupted. Strive to resolve non-payments before reaching disconnection to avoid these extra charges.

Get Account Support

Managing your City of Midland utility account is quick and easy thanks to the various payment methods and online portals. But if any questions or issues arise, customer service help is available:

• Contact Utility Billing at 432-685-7320 or [email protected]

• Email Municipal Court at [email protected] for citation questions

• Visit the Utility Business Office on the first floor of City Hall

The city staff is trained to answer bill pay and account inquiries, explain charges, reset passwords, take payments, and more. Don’t hesitate to reach out!

Paying your municipal utility bill is an important responsibility as a Midland resident. Avoid late fees and service disruption by utilizing the online portals, enrolling in autopay, paying in-person, and contacting customer support as needed. The various options make paying convenient across all circumstances.