Living in the city of Mission Texas means you receive essential services like water, sewer and trash pickup from the city. Paying your Mission utility bill on time each month is important to avoid disruption of these services. The city offers several convenient ways to pay your bill either online, by phone, or in person. This guide will walk through the quick and easy process of paying your Mission utility bill.
Ways to Pay Your Mission Utility Bill
The City of Mission provides both online and offline options for paying your utility bill each month Choose the payment method that is most convenient for you
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Online – Pay via the Municipal Online Payments website A $125 processing fee applies.
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By Phone – Call the automated payment line at 1-833-277-0389. A $1. 25 fee applies.
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In Person – Pay at Mission City Hall or use the drive-thru window. Cash, check, money order or credit/debit cards are accepted.
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Drop Box – Place your payment in the drop box at City Hall.
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Auto Pay – Set up recurring automatic payments from your bank account each month. Complete an auto pay form and submit a voided check.
Paying online or by phone is the quickest and most convenient option for most customers.
How to Pay Your Mission Utility Bill Online
Online payment takes only a few minutes and lets you use your computer or phone 24 hours a day, seven days a week. Follow these steps:
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Go to https://www.municipalonlinepayments.com/missiontx/utilities.
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Click on “Quick Pay” if you know your account number. Or “Sign In” to access your account dashboard.
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Enter your Mission utility account number and last name or billing address. Click “Continue”.
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Select the account you wish to make a payment towards. Click “Add to Cart”.
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Enter your payment amount and complete the checkout process.
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Payments can be made via credit/debit card, bank account, or digital wallet.
Once submitted, your payment will immediately post to your account. It’s fast, easy, and secure!
How to Pay Your Mission Utility Bill by Phone
The city also offers a toll-free automated phone payment system. To use it:
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Call 1-833-277-0389.
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When prompted, enter your Mission utility account number.
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Follow the voice prompts to enter your payment amount and submit payment using your credit/debit card or bank account information.
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A $1.25 convenience fee will apply to phone payments.
The automated system is available 24/7 and your payment will process immediately.
Key Account Information to Have Before Paying
To pay your Mission utility bill online, by phone, or in person, you will need to provide your account number printed on your monthly paper statement or found on your online account dashboard.
You’ll also want to have your current billing address handy. For online or phone payments, you may need to verify your address as part of the payment authorization process.
Knowing your account balance will ensure you pay the proper amount owed. Pay at least the minimum due to avoid late fees or service disruption.
Payment Receipt and Confirmation
Whether you pay online, by phone, or in person, be sure to keep your payment confirmation or receipt for your records. The confirmation will include important details like:
- Payment amount
- Payment date
- Account number
- Confirmation or reference number
Retaining this receipt is useful if you ever need to verify payment or discuss your account with the utility billing department.
Avoid Late Fees and Service Disruption
Mission utility bills are due 20 days after the statement date printed on your bill. A 5% late fee is charged if payment is not received by the due date.
Overdue accounts may have water service disconnected until paid in full. A $25 reconnection fee also applies for reactivated services on past due accounts.
Set payment reminders and pay by the due date printed on your statement to avoid late fees or service interruptions. Online and autopay options can help prevent missed payments.
Get Help from Mission Utility Billing
If you have any questions or need assistance when paying your Mission utility bill online, by phone, or in person, contact the billing department for help at:
Phone: (956) 580-8660
Email: [email protected]
Their team can provide support with account access, taking a payment, or addressing any billing issues.
Paying your City of Mission utility bill online, over the phone, by mail, or in person at City Hall is quick and easy. Follow the steps in this guide to access your account, understand your charges, and submit prompt payment using the method that is most convenient for you. Stay current on your utility bill to avoid late penalties or having your essential services disconnected. Contact Mission Utility Billing if you need any help managing or paying your account.
Connecting New Utility Services
New customers requesting water, waste-water, and/or sanitation services with the City of Mission, must apply in person at the Business Office in City Hall. If you are unable to apply in person, you may send someone with an informal letter of authorization signed by you with the items listed below or you may fax all items to 956-580-8659. Attn: Utility Billing Department or submit via email to [email protected] You will be contacted by a representative for payment instructions if submitting request electronically.
*Requests received after 3 p.m. may be processed until the following business day.
All faucets or water-related appliances must be turned off or services will not be turned until customer contacts the Business Office to schedule a second attempt.
Residential Service Requirements:
Valid driver’s license or state issued ID (Mexican Nationals can use a current passport, visa or matricula) for each person requesting services.
A formal rental lease/agreement if renting, otherwise warranty deed or deed of trust.
Completed Utility Service Application-Residential (Residential/Commercial Applications (English)
Owner/President/Manager’s driver’s license or state issued ID.
A formal rental lease/agreement if renting, otherwise closing
warranty deed or deed of trust.
Documents establishing business structure or Business Permit will be required for business entities.
Completed Utility Service Application-Commercial (Residential/Commercial Applications (English)
Mission TX – Pay Utility Bills By Phone
FAQ
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Agent Name
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Address
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Phone
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CA Check Cashing Stores #651
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358 North Main Street
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209-823-4000
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Wal-Mart Stores, INC #03047
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2480 Geer Road
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209-226-7000
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Wal-Mart Stores, INC #01903
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1150 Harter Road
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530-751-0130
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Riverbank Food Center
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6524 3rd Street
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209-863-2238
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