In the city of Moberly Missouri, paying your monthly utility bill is easy and convenient with the online payment options offered. The city provides municipal water, sewer trash pickup, and stormwater services to residents and bills on a monthly cycle. This guide will walk through everything you need to know about setting up an online account to pay your Moberly utilities online, manage your account, and avoid late fees.
Overview of Moberly Utility Billing
The city of Moberly bills residents monthly for water, sewer, trash, and stormwater utility services Bills are mailed out based on your assigned billing cycle Payment is due by the printed due date to avoid penalties.
Key billing facts:
- Bills are issued monthly
- Three billing cycles based on location
- Payment due dates vary
- Late fee assessed if not paid by due date
- Services disconnected for non-payment
To keep the service going, it’s up to you to make sure your monthly utility bill is paid. Paying online is the most convenient way to avoid late fees.
Benefits of Paying Your Bill Online
Paying online through the city’s billing site provides the following advantages
- Access account 24/7 to make payments
- Avoid mailing checks or paying in person
- Set up secure auto-pay options
- Store payment methods for quick payments
- View billing history and usage
- Receive email reminders about due dates
- Go paperless with e-bills
With the online portal, you can take control of payments to avoid late fees that come with forgetting a mailed bill.
How to Pay Your Moberly Utility Bill Online
Follow these steps to get set up for online payments:
- Visit www.moberlymo.org/282/Billing
- Click on “Xpress Bill Pay” to enter the payment portal
- Select “Sign Up” to create a new account
- Enter your account number, account holder name, and service address
- Create a username and password for your account
- Add your preferred payment method such as bank account or credit card
- Review your billing summary and select “Pay Now” to make a payment
Once your account is created, you can log in anytime to view your balance, see past bills, and make quick payments. Be sure to update your payment method if your card expires or account changes.
Setting Up Automatic Payments
For maximum convenience, you can enroll in auto-pay within the online billing system. This automatically pays your bill from your selected payment method each month.
To do this:
- Log into your account and click on “My Profile”
- Check the box to enable auto-pay
- Choose your preferred payment method
- Pick the date you want payments withdrawn monthly
- Save your settings
With auto-pay enabled, you don’t have to remember when bills are due or manually make payments. The system does it automatically based on your parameters.
Assistance Programs Available
If you are facing financial difficulties, the city offers programs to help pay utility bills including:
- Payment plans – Make consistent monthly payments
- Average monthly payment – Pay based on past average usage
- Low-income assistance – Provides bill credits for qualifying households
Contact the utility billing office at 660-263-4420 to learn more about assistance options to avoid service disruption.
Frequently Asked Questions
Here are answers to some common utility billing and payment questions:
What fees or surcharges apply to online payments?
No additional fees are charged for online payments made by electronic check. A service fee of 3% is applied to credit/debit card transactions.
When is my bill due each month?
Due dates vary based on your assigned billing cycle. Check your printed bill or online account for your specific due date each month.
What do I do if I notice an error on my utility bill?
Contact the utility billing office immediately at 660-263-4420 if you notice any incorrect charges or usage on your monthly bill.
How can I check if an online payment has been applied to my account?
Log into your online account and click on “Payment History” to see the status of recent payments. Allow 1-2 business days for processing.
If I’m moving, how do I stop or transfer service?
Contact the utility office at least one day before your move date to finalize or transfer your service. Provide your new address and date of service.
Can I go paperless with online-only billing?
Yes, within your online account you can enable paperless billing to receive bills electronically instead of mailed paper statements.
Paying your utilities online is a quick and easy process with the right guidance. Moberly’s system allows you to take control of payments, avoid late fees, monitor usage, and simplify billing. Reach out for help maximizing the benefits and managing your account with ease.
