Living in the city of Monroe comes with many conveniences, including access to utilities like water, sewer, electricity, and gas. As a Monroe resident, you receive monthly or quarterly bills for these essential services. Paying your city bills on time each month ensures continuity of your utilities. With easy online payment options, you can pay your Monroe bill quickly and hassle-free.
In this comprehensive guide, we’ll walk through everything you need to know about paying city bills online as a Monroe resident
Setting Up an Online Account
The city of Monroe offers an online bill pay system that allows you to securely view and pay your bill through their website Setting up an online account is simple and only takes a few minutes
You’ll need your most recent utility bill handy, as you’ll need to enter your account number and other info to verify your identity Visit the online bill pay website and click “Access Utility Accounts & Online Utility Payments.” Follow the prompts to establish your username and password.
Be sure to record your login credentials in a secure place. Once your account is created, you can log in anytime to view outstanding balances and make a payment.
Payment Options
The city of Monroe offers multiple ways to pay your bill each month or quarter:
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Online payments – Pay immediately by credit/debit card or electronic check through your online account.
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To make a phone payment, call 1-877-386-6730 and enter your account information. You can pay by credit card or check.
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If you want to pay by mail, send your payment stub along with a check or money order to the city’s payment processing center.
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In-person payments – Bring cash, check, or card to the Monroe City Hall payment center at 300 W Crowell St.
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Auto-pay – Set up recurring automatic payments through your online account so you never miss a bill.
Payment Deadlines
Monroe utility bills are generally due 20 days after the billing date. Pay attention to the due date on your statement – late fees apply to overdue accounts. If mailing a check, allow 3-5 business days for it to arrive to avoid late penalties.
You can also view your balance and due date anytime by logging into your online account. Setting email or text alerts through your account is a great way to get reminders about approaching deadlines.
Budget Billing
To make payments more consistent, Monroe offers an optional budget billing program. This allows you to pay a fixed amount each month based on your yearly usage. Your bill will even out across seasons so you avoid much higher bills in peak utility usage months.
To enroll in budget billing, your account must be in good standing. Simply fill out a form through your online account or contact customer service for assistance.
Payment Assistance Programs
If you’re struggling to pay your Monroe utility bills, you may qualify for payment assistance. The city partners with local organizations to provide help paying city bills for seniors, disabled residents, and low income households.
Reaching out is the first step – call Monroe’s customer service line at 704-282-4511 and explain your situation. They can see if you meet eligibility requirements for programs that may cover part or all of your outstanding balance.
Avoid Late Fees
To prevent late fees and disruption of your utilities, make paying your Monroe bills on time each month a priority. Consider signing up for auto-pay or email/text reminders so you never miss a deadline.
If money is tight, communicate with the city right away before your account becomes delinquent. They have options like budget billing and payment assistance to help residents maintain uninterrupted access to essential utilities.
Paying your city bills swiftly each billing cycle demonstrates you value the water, power, gas and other services that make your life comfortable and convenient. The city of Monroe offers user-friendly online and over-the-phone payment channels so you can easily take care of your bills in just minutes from home.
RESIDENTIAL WATER, SEWER, & STORM WATER RATES:
Residential Monthly Water Utility Base Rate (Per 3/4 ” Meter), up to 400 cubic feet (CF):
In City $28.07 / Outside City $42.11
Water Consumption Charge for Each 100 CF over 400: In City $7.99 / Outside City $11.99
Residential Monthly Sewer Utility Flat Rates:
In City $92.15 / Outside City $138.23
Residential Monthly Storm Water Utility Flat Rate:
In City only: $21.14
Miscellaneous Rates
Late Fee: 10%, $5 minimum
Return Check Fee: $30.00
Water Shut-Off Processing Fee: $75.00
Set-up Admin. Fee (One-time): $15.00
Garbage service is mandatory within City Limits and is provided by Republic Services. You can contact them at 1-800-942-5965.
Check out the 2022 Utility Rate Comparison (PDF) if you are curious how the City of Monroe’s water and sewer rates compare.
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Utility Billing Office
Email Utility Billing Mailing Address: 806 W. Main St. Monroe, WA 98272Temporary Physical Address:14841 179th Ave. SE, Suite 320 Monroe, WA 98272Phone: 360-794-7400
Hours
Monday – Friday 8:00 am – 5:00 pm
Water or Sewer Problems
After Hours
Phone: 425-239-0189
The temporary utility bill payment drop box is now located at 769 Village Way.
During a National Weather Service heat-related alert, you may request reinstatement of service by calling 360-794-7400 during the period covered by the alert.
IMPORTANT NOTICE
City Hall will has been temporarily relocated while the Administrative Wing of the Municipal Campus is being remodeled. Utility Billing is located at 14841 179th Ave. SE, Suite 320 Monroe, WA 98272. Learn more about the remodel and relocation of staff on the project webpage.
We accept Visa, Mastercard, and Discover cards for in-person payments at City Hall (14841 179th Ave SE Suite 320, Monroe, WA 98272) and online at monroewa.gov/pay. ACH payments via bank accounts are also accepted online. Note: Were working to resolve issues with American Express checking accounts for ACH payments. Thank you for your patience while our vendor works towards a resolution.
Do you need help paying your utility bill? The following organizations may be able to help:
- Salvation Army 425-259-8129
- St. Vincent DePaul 425-355-3504
- Take the Next Step 360-794-1022
- Volunteers of America 360-793-2400
- Cascade Community Church: 206-486-2681
- New Hope Fellowship: 360-618-2310
- Snohomish County Low Income Water Assistance Program: Hours for client interviews are Monday thru Thursday from 9:30 A.M. to 11:30 A.M. & 1 to 3:30 P.M at 425-388-3880. Or apply online: Energy Assistance | Snohomish County, WA – Official Website (snohomishcountywa.gov).
Client Story: City of Monroe
How do I pay my city of Monroe utility bill online?
Pay your City of Monroe Utility Bill here. Find utility rates, utility billing forms, and a link to your online utility account. Easily pay your bills online with the City of Monroe. Complete necessary documents with the City. Request information filed and/or recorded by the City. Keep up to date and follow City meetings.
What does the city of Monroe utility billing Division do?
OUR MISSION The City of Monroe Utility Billing Division is committed to providing our customers with clear, accurate utility bills in a timely manner. We pledge to do this by constantly monitoring variances in consumptions, meter readings, and bill calculations and resolving any issues promptly.
Does Monroe have online bill pay?
NOTICE: The City of Monroe’s online bill pay software will undergo an upgrade which will enhance the customer experience and create additional layers of protection to secure customers’ sign-on. The online bill pay website will be unavailable to users starting Saturday, March 9, 2024.
What payment methods do you accept in Monroe WA?
We accept Visa, Mastercard, and Discover cards for in-person payments at City Hall (14841 179th Ave SE Suite 320, Monroe, WA 98272) and online at monroewa.gov/pay. ACH payments via bank accounts are also accepted online. Note: We’re working to resolve issues with American Express checking accounts for ACH payments.