Convenient Options for Paying Your City of Moore Water Bill

Receiving your monthly water bill reminds you of the essential service your city provides But who looks forward to actually paying those bills? Writing checks, budgeting payment amounts, mailing envelopes – it can feel like a hassle. Thankfully, the City of Moore offers various quick and easy ways to pay your water bill.

The City of Moore aims to make bill payment as seamless as possible for its residents. Whether you prefer paying online, by phone in person or by mail, they accommodate your needs. Read on to learn about the many payment methods and discover how to simplify paying your Moore water bill each month.

Online Bill Pay

For fast, convenient bill payment 24/7, the City of Moore lets residents pay online through its website. The online payment portal allows you to securely view your water bill details and pay with just a few clicks.

To use the online bill pay system:

• Visit the City of Moore website and find the Pay Your Bill page under City Services.

• Click on Pay Your Bill Online or access direct through this link.

• Enter your 10-digit account number and 4-digit PIN found on your paper bill.

• View your balance due and select Make Payment.

• Enter your payment amount and submit your debit/credit card or bank account information.

Once submitted, you will receive an email confirmation with your payment details. The funds should deduct from your account within 1-2 business days.

Paying online is secure, fast, and lets you knock out bill pay any time of day without leaving home.

Pay by Phone

Need to pay your water bill but don’t have time to go to the website? No problem—the City of Moore lets you pay by phone.

If you need to pay your City of Moore utility bill, call (405) 793-5032 during business hours with a debit or credit card. Let the agent know you want to make a payment over the phone. Provide them your account details and payment info.

The agent will process your payment while you are on the call and email a receipt after. Paying by phone takes just a few quick minutes for fast, convenient service.

In-Person Payments

Prefer paying your water bill in person? Citizens have a couple options for in-person payments:

• City Hall – Drop off payment at the Utility Billing office during business hours – Monday-Friday 8am-5pm.

• Drive-Thru Window – Pull up to the south side drive-thru window at City Hall weekday mornings.

• After Hours Deposit – Use the after hours deposit box, also located on the south side of City Hall.

When paying in person, you can use cash, check, money order or debit/credit card. Be sure to have your water bill with your account number. In-person payment supports your local economy while providing that familiar human interaction.

Pay by Mail

To pay your water bill by mail, simply write a check or money order payable to City of Moore and mail to:

City of Moore
PO Box 6830
Moore, OK 73153

Be sure to include your remittance stub or write your 10-digit account number on the check so payment gets applied properly.

Allow 5-7 business days for mailed payments to process. Just drop your payment in the mailbox and be done with bill pay for the month!

Automatic Bank Draft

For ultimate bill payment convenience, sign up for automatic bank draft through the City of Moore. This feature automatically deducts your water bill from your bank account each month on the due date.

Enrolling in bank draft allows you to:

• Set it and forget it – No more manually paying each month

• Avoid late fees – Payment always processes on time

• Go paperless – Reduce waste from mailed bills

To begin bank draft, download the authorization form from the City of Moore website, fill it out with your account and bank details, and submit to City Hall. You’ll receive confirmation when enrolled.

Going forward, your water bill will be paid automatically each billing cycle. The funds will deduct from your bank account on the due date so make sure to account for that.

Bank draft simplifies bill pay to just a monthly account deduction. The convenience is well worth enrolling.

Payment Locations Beyond City Hall

If you can’t make it to City Hall to pay your water bill, a couple other authorized local businesses will also accept payments:

• OnCue – 601 SW 4th St, Moore
• Homeland – 709 SW 19th St, Moore

These locations accept cash or checks only. Provide your remittance stub or account number and the businesses will submit payments to the City on your behalf. It adds a convenience option for Moore residents short on time.

Payment Assistance Programs

If you find yourself struggling financially and unable to pay your water bill, don’t panic. The City of Moore offers payment assistance programs to help qualified residents.

Programs include:

• Payment arrangements – Set up a payment plan to pay past due balances over several months.

• LIHEAP – Low Income Home Energy Assistance Program provides federal funds to help cover bills.

• Project Care – Donate to help neighbors in need pay their water bills.

Contact the City’s Utility Billing department to learn more about qualification requirements and how to apply for payment assistance. They aim to ensure all residents have access to essential utilities.

Budget Billing

Unexpectedly high bills can strain your finances. To help residents budget for consistent payments, the City of Moore offers Budget Billing.

With Budget Billing:

• Your bill averages out over 12 months to create a predictable monthly payment.

• Your account is reviewed every 6 months and the payment amount adjusted up or down accordingly.

• You still only pay for the actual usage over the full year.

The consistency helps you reliably plan for the expense each month. Contact the Utility Billing department to enroll in Budget Billing.

View & Pay Bills Online

Along with paying bills online, Moore residents can also view statements and account history through the website. Accessing your account online allows you to:

• Review current and past water bills
• Monitor your daily consumption
• Track payment history
• Update account information and enroll in paperless billing
• Set up reminders for due dates
• Submit meter readings
• And more!

Accessing account info online provides greater insight into your household usage and bill amounts. Plus it’s available 24/7 through the secure portal.

Account Management Tips

Here are some tips for smoothly managing your City of Moore water account:

• Provide an updated phone number and email so the City can contact you about your account if needed.

• Review bills promptly in case of any errors needing correction.

• Enroll in paperless billing to receive bills electronically rather than by mail.

• If moving, notify the Utility Billing department at least 1-2 days before your move date to finalize your account.

• Report any leaks, unusually high usage, or other issues so the City can investigate.

Properly maintaining your account helps ensure accurate, timely billing and quick resolution of any problems.

Avoid Late Fees and Disconnection

It happens to everyone – you get busy and forget to pay your water bill. Unfortunately, the City of Moore charges a 5% late fee on past due balances. Letting your account lapse too long can even result in water service disconnection.

To avoid penalties:

• Mark your due date on your calendar each month when you receive the bill.

• Set up text or email reminders through your online account a few days before the due date.

• Enroll in auto-draft to have payments process automatically.

• If you anticipate a delay, call the Utility Billing department before the due date and request an extension.

Being proactive will help you steer clear of avoidable fees. And if you do incur a late fee, you can request a one-time waiver/reversal if you have a good history of on-time payments.

Customer Service

Moore’s Utility Billing department provides top-rated customer service to residents. You can reach them with questions and account needs:

• By phone: (405) 793-5032

• In person: City Hall – 301 N. Broadway, Moore

• Online: www.cityofmoore.com

Friendly, knowledgeable staff have access to account histories to address inquiries directly. They can explain charges, take payments, update your account details, and more to provide excellent service.

Paying your monthly water bill may feel like an annoying chore, but the City of Moore offers various simple, convenient payment options. Whether automatically deducted, paid on your phone, or dropped in a deposit box, choose the method that suits your needs. And take advantage of tools like reminders and account management to avoid headaches. With Moore’s payment flexibility and stellar customer service, handling your water bill has never been easier.