The City of Moses Lake provides water, sewer garbage, and other municipal services to residents and businesses located within the city limits. As a customer you receive regular utility bills from the City of Moses Lake that you must pay to continue receiving services and avoid late fees or service disruption. The city offers several options to pay your bill conveniently including online, by phone, by mail, or in-person.
Overview of City of Moses Lake Utility Billing
The City of Moses Lake Utility Billing Department sends customers located within the Moses Lake city limits regular bills for water, sewer, garbage collection, and other applicable municipal services.
Utility bills are issued on a monthly or bimonthly basis depending on the type of service Payment is due upon receipt of your City of Moses Lake utility bill Late payments incur a penalty – bills 30+ days past due are charged a 10% late fee,
If your bill isn’t paid on time, the city may cut off your water service for cause. Maintain a $0 balance to avoid late fees and potential service interruption.
Pay Online via the Customer Portal
The City of Moses Lake offers an online customer portal where you can view bills, see account history, make one-time payments, or set up automatic payments.
To pay your City of Moses Lake utility bill online, go to:
www.cityofml.com/1032/Online-Payment-Portal
The portal allows you to:
- Check your account balance
- View current and past bills
- Make a one-time payment
- Set up recurring automatic payments
- Store payment methods securely
- Go paperless and enroll in e-bills
You can pay by e-check from a bank account or by credit/debit card. There are no fees for e-check payments. Credit/debit card payments incur a service fee.
Pay by Phone
The City of Moses Lake has a 24/7 automated phone payment system. Call (509) 347-0492 anytime to make a payment or check your account balance.
You’ll need your 10-digit account number when calling. Payments can be made by credit/debit card or e-check.
Pay by Mail
Mail your payment stub along with a check or money order payable to “City of Moses Lake” to:
City of Moses Lake
PO Box 1579
Moses Lake, WA 98837
Be sure to allow enough time for your mailed payment to reach the city by your due date to avoid late fees.
Pay In-Person
You can pay your City of Moses Lake utility bill in-person at Moses Lake Civic Center:
Address: 401 S Balsam St, Moses Lake, WA 98837
Hours: Monday-Friday 8am–5pm
The city accepts cash, checks, money orders, and credit/debit cards for in-person bill payment.
Setting Up Automatic Payments
The easiest way to avoid missing payments and late fees is to enroll in automatic payments through the online bill pay portal. You can select the payment date and amount. Your bill will be paid on-time automatically each period.
To get started, log into the customer portal and click on “AutoPay” to schedule recurring payments from your preferred payment method.
Going Paperless with eBills
You can reduce paper waste and clutter by enrolling to receive bills electronically instead of through the mail.
Log into the online payment portal and select “Paperless Billing” to turn off paper bills and activate e-bills. You’ll receive an email notification when your new bill is ready to view and pay online.
Avoid Late Fees and Service Disruption
To prevent penalties and any disruption of your essential utility services, be sure to pay your City of Moses Lake bill in full and on time each billing cycle. Online payments, auto-pay, and e-bills can make paying bills fast, easy, and reliable. Contact City of Moses Lake Utility Billing at (509) 764-3756 if you need help with your account.
Property Owners or Property Managers
The following is required when requesting utility services with The City of Moses Lake:
- Complete and submit a Property Owner Utility Services Request form via email to Utility Billing, or in person to the Utility Department, 401 S. Balsam, Moses Lake, WA 98837. Valid government issued photo ID is required.
- If you are requesting services remotely or cannot come into our office please submit a Property Owner Utility Services Request .
- $15.00 new account fee (will be assessed on first bill).
The following is required when requesting utility services with The City of Moses Lake:
- Complete and submit a Tenant Utility Services Request form (to be completed by tenant) and a Utility Services Billing Waiver form (to be completed your property owner or property manager) via email to [email protected], or in person to the Utility Department, 401 S. Balsam, Moses Lake, WA 98837. Valid government issued photo ID is required.
- If you are requesting services remotely or cannot come into our office please submit a notarized Tenant Utility Services Request or Utility Services Billing Waiver.
- The utility account will not be put in your name until both forms are received in our Utility Department. No exceptions.
- $15.00 new account fee (will be assessed on first bill).
The following is required when requesting a termination of utility services:
- Complete and submit a Discontinue Utility Services Request in person to the Utility Department, 401 S. Balsam, Moses Lake, WA 98837. Valid government issued photo ID is required.
- If you are requesting discontinuation of utility services remotely or cannot come into our office please submit a notarized Discontinue Utility Services Request. Please email notarized forms to Utility Billing or fax to (509) 764-3738.