How to Pay Your City of Nampa Utility Bill

The City of Nampa provides water, sewer, trash, and irrigation services to local residents and businesses. Customers are billed monthly for these utility services based on meter usage. It is important for all Nampa utility customers to pay their bill on time each month to avoid penalties and ensure uninterrupted service. This article explains the various ways to pay your Nampa utility bill, online or in-person, along with programs and policies related to billing and payment.

The City of Nampa Utility Billing department sends out monthly bills for water, sewer, garbage collection, and irrigation usage. Charges are calculated based on metered water consumption measured at your property. Bills are typically mailed on the 1st of each month and due by the 20th.

There are several options for paying your Nampa utility bill

Online Payment

The Nampa Utility Billing Customer Portal is the fastest and easiest way to pay. This online system allows you to:

• View account balance and billing history
• Make one-time payments by credit/debit card or eCheck
• Set up recurring automatic payments
• Go paperless by enrolling in eBills

You need to sign up for an account with your utility account number and email address before you can use the portal. There is no fee to use this online payment system.

By Mail

Mail a check or money order payable to City of Nampa to:

City of Nampa Utility Billing
500 12th Ave S.
Nampa, ID 83651

Allow 5-7 days for mailed payments to process. Do not mail cash.

In Person

You can pay your Nampa utility bill in person at the Utility Billing office located at 500 12th Ave S. They accept cash, check, money order, and credit/debit card payments from 8:30am-5pm Monday-Friday.

Drop Box

For after-hours payment, a drop box is located in the parking lot outside the Utility Billing office. Payments left in the drop box before 8am will be processed same-day.

By Phone

Call (208) 468-5711 during business hours to make a payment over the phone using your credit/debit card.

Automatic Bank Draft

For hands-free bill payment, enroll in monthly automatic bank drafts from your designated checking or savings account. Drafts occur on your bill’s due date.

Send an AutoPay form and a voided check to the Utility Billing office to sign up. The form is available on the city website or at the office.

Avoid Late Fees

Pay your Nampa utility bill by the 20th of each month to avoid a late payment penalty. A 1.5% late fee applies to any balance still due after the due date.

If your account becomes past due for nonpayment, a shutoff notice will be issued giving 10 days to pay before water service interruption. Reconnection after shutoff requires paying the past due balance plus a $20 fee.

Payment Arrangements

If unable to pay your bill in full, you may be able to set up a payment plan with the Utility Billing office. Contact them before your bill is due to discuss arrangements for paying the past due balance over time while keeping your account current. Payment plans can help avoid shutoffs.

Billing Questions or Discrepancies

Promptly contact Utility Billing if you have any questions about your bill charges or believe your bill is inaccurate. Errors do occasionally happen with meter readings or billing calculations. But the sooner you inquire, the easier it is to resolve discrepancies.

Moving or Closing an Account

Contact Utility Billing at least one day before your move date to schedule a final meter reading. Provide a forwarding address to transfer service or closing instructions. Make sure any balance is paid before closing to avoid further collection actions.

Financial Assistance Programs

If struggling to pay your utility bill, the City of Nampa partners with social service agencies and charities to offer bill payment assistance programs and grants for those who qualify based on income limits. Contact Utility Billing for more information.

Special Programs

• Budget Billing – Pay a fixed amount each month based on past annual usage.
• Leak Adjustments – May qualify for sewer credit if a leak caused abnormally high usage.
• Seniors and Disabled – Discounted trash rates are available for eligible customers.

Paying your Nampa utility bill promptly is a responsibility that comes with enjoying convenient modern amenities like water, sewer, and trash service. The City aims to make payment as simple, flexible, and painless as possible through numerous options. Maintaining a current utility account is essential to avoid penalties and service interruption. The Utility Billing office is ready to help with any payment issues or questions.