Living in the vibrant city of Naperville comes with access to excellent municipal services like electricity, water, sewer, and garbage collection. As a resident, you receive monthly utility bills from the City of Naperville for these essential services. Paying your Naperville utility bill on time each month ensures uninterrupted service and avoids late fees.
The City of Naperville offers customers multiple convenient payment options to pay bills for electricity, water, sewer, and garbage services. In this comprehensive guide, we’ll explain the many easy ways to pay your Naperville utility bill online, by phone, in person, or by mail.
Online Payment Options
The fastest and most convenient way to pay your Naperville utility bill is online. The City offers two free online payment options – eBill and One-Time Payment.
eBill
The eBill system allows Naperville utility customers to view and pay bills electronically through a secure online portal,
To use eBill for online payments:
- Visit NapervilleIL.us/eBill and login or enroll as a new user
- Your account dashboard displays your current balance due
- Select “Pay Now” to make a payment by credit card or bank account
With eBill, you can also opt for paperless billing and set up recurring automatic payments. It’s a quick, easy way to stay on top of your utility bills.
One-Time Payment
Don’t want to enroll in eBill? The one-time payment option allows you to pay your current utility bill online without registration
To make a one-time payment
- Go to NapervilleIL.us/OneTimePayment
- Enter your 10-digit account number and current balance
- Enter payment information and submit
One-time payments are applied immediately to your account if made before 3 PM.
Pay by Phone
Call the City of Naperville Finance Department at (630) 420-6059 to pay your utility bill over the phone. Live agents are available to take payments from 7 AM to 7 PM Monday through Friday and 8 AM to noon on Saturdays.
To pay by phone:
- Call (630) 420-6059 during available hours
- Enter your 10-digit account number
- Choose whether to pay current balance or specify an amount
- Provide credit card information or bank account details
Phone payments are fast and convenient without online access. Speak to a knowledgeable representative for assistance paying your bill.
Pay In Person
Head down to the Naperville Municipal Center to pay your utility bill in person at the Finance Department. In-person bill payment is available 8 AM to 4:30 PM Monday through Friday.
To pay your bill in person:
- Visit the Finance Department at 400 S Eagle Street
- Provide your 10-digit account number
- Choose to pay current balance or specify an amount
- Pay by cash, check, credit card, or money order
Paying in person allows you to talk through your bill and payment options face-to-face with a city representative.
Pay by Mail
If you prefer, mail your utility bill payment to the City of Naperville Finance Department:
Finance Department
400 S. Eagle Street
Naperville, IL 60540
To pay by mail:
- Write your 10-digit account number on your check or money order
- Make payable to “City of Naperville”
- Send with payment stub at least 7 days before due date
Mailed payments received by the due date will be processed on time. Allow 3-5 days for delivery.
Payment Processing Fees and Limits
Be aware of the following fees and limits when paying your Naperville utility bill:
- Credit/Debit Card – $3.95 convenience fee per transaction
- eCheck – $1.95 convenience fee per transaction
- Cash – No fees apply
- Maximum Transaction – $10,000 limit per transaction
Cash, check, or money order payments avoid fees. Online and phone payments incur convenience fees.
Avoid Late Payments and Service Disruption
To avoid late fees and potential service disruption, pay your Naperville utility bill before the due date each month. Online and phone payments credit same day when made before 3 PM.
If you cannot pay on time, call the billing department immediately to discuss a payment plan or extension. Past due accounts may face electric or water shut off.
We Can Help with Your Naperville Utility Account
Managing and paying your City of Naperville utility bills online, by phone, or in person should be simple and stress-free. If you need any help with your account, our billing experts are here to assist:
- Troubleshooting online payments
- Understanding your monthly bill and charges
- Comparing payment methods to find the best option
- Setting up payment plans for past due balances
- Avoiding late fees or service shut off
- Answering any other utility account questions
As Naperville residents ourselves, we want to provide excellent customer service as you pay your monthly utility bill. Contact us anytime for utility payment support!
Curbside Garbage and Recycling Services
Curbside waste services are automatic for new residents after they have set up their electricity and water utility accounts with the City.
Electricity, Water and Wastewater
Electricity, water and wastewater service is supplied by Napervilles Electric and Water Utilities. The majority of electric and water meters are read through an automated process that does not require meter readers to access properties.
Naperville offers customers a variety of convenient payment options.
To establish service, residents must register and pay a deposit at the City’s Finance Department. Utility customers who own their property will have their security deposit refunded automatically after two years of good payment history. Utility customers who lease residential or commercial property will have their security deposit refunded at the termination of their utility service. When an account is closed, the deposit is applied to the final balance. For customers who do not have a balance, a payment refund check is issued. The city requires a minimum notification of two business days to start or stop service.
To start or stop an electric and/or water utility account, submit your request online through the Help Center.
Residents who do not currently have an account through the Citys Help Center will need to create an account before submitting a request online.
Customers who already have a login and password for the Citys Help Center may proceed directly to the site to start or stop an electric and/or water utility account.
If you prefer to call, a customer service representative can be reached during business hours by dialing (630) 420-6059. To report power outages during non-business hours, please call Napervilles Customer Care Center at (630) 420-6187.
Residential and commercial gas utility in Naperville is provided by Nicor Gas.
For more information or to establish service, call (888) 642-6748 or visit Nicor Gas.
If you have a natural gas emergency, call (888) NICOR4U (642-6748).
City of Naperville: How to Read Your Utility Bill
Does Naperville offer one time payment?
A: The City of Naperville’s One Time Payment service is a payment option made available to its customers that allows customers to make payments on their utility bills without signing up to receive bills online. Q: Will I be able to view my bill online by using One Time Payment? A: One Time Payment is strictly a payment option.
How do I pay my utility bill in Naperville IL?
There is also a 24/7 drive-thru, drop-off box located in the lower parking garage of the Municipal Center. Payments may be mailed to the Finance Department, 400 S. Eagle Street, Naperville, IL 60540-5279. Utility payments may be made by phone with a credit card by calling (877) 831-6386, which is available 24/7.
How do I send a payment to the city of Naperville?
The Finance Department created CSS Instruction Guides to help you use the portal. By Mail: Payments and correspondence may be mailed to: City of Naperville, Finance Department, 400 S. Eagle Street, Naperville, IL 60540 Please reference the account number on your check. The City will reference the postmark date as the payment date.
How do I contact city of Naperville customer service?
Please call customer service at (630) 420-6059. Q: What is the City of Naperville’s One Time Payment service? A: The City of Naperville’s One Time Payment service is a payment option made available to its customers that allows customers to make payments on their utility bills without signing up to receive bills online.