Paying your utility bills and other fees to the City of Naperville is easy and convenient through their online payment system, This article will provide an in-depth overview of how to utilize the City of Naperville’s website and portal to pay your bill digitally 24/7
Overview of Online Payment Options
The City of Naperville offers residents and businesses two main options for paying bills online
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eBill is a free service that lets you securely view and pay your utility bills online at any time with a bank account or credit card. You must login to access eBill.
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One-Time Payment – Make a one-time payment on your account without registration. No commitment required. You will still receive paper bills.
How to Pay Using eBill
eBill is the best online billing service for City of Naperville utility customers because it does everything. Here is a step-by-step guide to utilizing eBill:
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Go to www.naperville.il.us/government/city-finances/payment-options/ebill-online-payment/
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Click on “Login or Enroll Now”. First-time users, select “Sign Up” to create your account.
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Enter your utility account number and other personal details to register for eBill.
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Accept the eBill Terms and Conditions.
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You will receive an email to activate your new eBill account. Click the link to verify.
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Log into your eBill account anytime to view balances, statements, and make payments.
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Select your payment method – credit/debit card or e-check from your bank account.
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Payments made before 5pm post same day. Payments after 5pm post next business day.
Benefits of Paying Online with eBill
Signing up for eBill provides these advantages versus mailing payments:
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Convenience – Pay in seconds anytime 24/7.
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Payment History – View up to 2 years of statements and payment history.
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Auto Pay – Set up recurring automatic payments from your card or bank account.
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Paperless – Receive and manage bills electronically to save paper.
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Reminders – Get email alerts when new bills are ready and due.
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Security – Encrypted connection and login keeps your data safe.
How to Make a One-Time Payment
If you don’t want to enroll in eBill but need to pay your City of Naperville bill online quickly, use the one-time payment option:
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Go to www.naperville.il.us/government/city-finances/payment-options/ebill-online-payment/
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Scroll down and click on “Make a One-Time Payment”.
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Enter your account number and exact balance due.
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Choose a payment method – credit/debit card or e-check.
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Enter your card or bank details to complete the one-time payment.
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You will receive an email confirmation with your payment details.
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One-time payments post to your account immediately.
Payment Methods Accepted
The City of Naperville accepts the following payment methods for online bill pay:
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Credit Cards – Visa, MasterCard, Discover, American Express
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Debit Cards – Cards with a Visa or MasterCard logo
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eChecks – Direct bank account transfers using your routing and account number
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Mobile Wallets – Apple Pay, Google Pay, Samsung Pay
Note: A service fee of $3.95 applies to debit and credit card payments for tax bills and permit invoices only. Utility bills and other fees do not have a service charge.
Avoid Late Fees
To avoid getting hit with late fees, make sure to pay your City of Naperville bills at least 3-5 days before the due date:
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Online payments post instantly, removing mailing transit time.
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eBill emails you reminders when bills are ready and due.
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Set up auto-pay to ensure on-time monthly payments.
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Call 630-420-6059 immediately if you’ll be late on a payment.
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Late fees start at 1% of balance due and increase monthly.
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Avoid headaches and costs by paying on time online!
Assistance Programs for Utility Bills
If you are struggling financially, the City of Naperville offers assistance for utility bills including:
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Payment plans – Arrange an extended repayment schedule for your outstanding balance.
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Low-income discounts – Reduce your monthly electric and water bills if you qualify.
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LIHEAP grants – Apply for the Low-Income Home Energy Assistance Program via DuPage County.
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Budget billing – Pay a fixed amount each month based on your average usage.
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Financial aid – Non-profits may offer bill assistance if you are facing hardship.
Contact the utility billing department to learn more about these programs.
Security Tips for Paying Online
For your security when paying City of Naperville bills online:
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Always enter the official payment portal URL – avoid Google search links.
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Check for “https” and a padlock icon indicating an encrypted connection.
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Don’t access your account on public WiFi networks.
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Use strong unique passwords and update them regularly.
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Keep your computer and mobile device OS and security software up-to-date.
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Never share account login credentials or card details by email or phone.
In Summary
Ready to View Your Energy Usage?
Enroll in Empower, the City of Naperville’s new online utility dashboard. (You will need your account number on your utility bill to register.)
Understanding Your Utility Bill
Learn how to read your residential utility bill.
Why does the city hold utility deposits?Holding utility deposits helps reduce the city’s exposure to delinquent accounts.
How are utility deposits calculated? Section 8-1C-3.12 and 8-2C-8 of the Naperville Municipal Code identifies the city’s requirements for utility deposits. The deposit is $150 for electric service or an amount equal to two months of estimated charges based upon historical usage at the location, whichever is greater. The deposit is $100 for water/wastewater service or an amount equal to two months of estimated charges based upon historical usage at the location, whichever is greater.
Will my deposit be returned to me?The city applies deposits of utility customers who rent or lease property towards their final bill and any remainder is refunded. The deposits of utility customers who own their property are returned after two years of on-time payments with sufficient funds. The deposit is applied to their utility account and they are not required to maintain a deposit with the city as long as they timely pay their utility bills.
Will my deposit be returned to me in the form of a check? No. The refund will be applied directly to your utility account as a credit on your utility bill.
What if I own my property? New and current utility customers who own their property will have their utility deposit returned after two years of on-time payments with sufficient funds.
What if I rent my property? Utility customers who rent their property will have their utility deposit refunded at the termination of their utility service. The deposit will be applied to the customer’s final bill and the remainder will be refunded. Any rental account active prior to November 1, 2010 that has already received a deposit refund to the utility account will not be required to pay the deposit again unless the credit history deems it necessary. Renters leasing a home after November 1, 2010 will receive it when the utility account is closed.
Voluntary Rental Property Registration for Utility Deposit Purposes In order for the City to maintain a current rental property address list, property owners are asked to register the rental/lease addresses. The registration will ensure that the tenant deposit is held until the termination of the utility account. If a renter does not pay his/her utility bills, the city holds the property owner liable and files a lien against the property. Holding the deposits will reduce any potential delinquency balance to the city for which the property owner is ultimately liable for. If the property is not registered by the landlord, the City may be unable to hold the utility deposit for the rental units.
Register your rental property using the Rental Property Registration Form.
All landlord updates must be submitted electronically through the Help Center.
Who can I call for more information? Please contact the Finance Department at (630) 420-6059.
City of Naperville: How to Read Your Utility Bill
FAQ
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